Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(675 Reviews)
Rating breakdown 675 reviews
5 Stars
522
4 Stars
66
3 Stars
22
2 Stars
24
1 Star
41
86%of customers recommend this product.
(
399 out of
465)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Posted by: noah
from Seattle
Verified Purchase:Yes
does the job, especially like the hidden name tag feature. The zipper lock should be on the side and not the top
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MC mckoy
Verified Purchase:Yes
lightweight and easy to roll around, no issues so far. About half the weight of my previous Samonite carry on that lasted many years.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Where’s the key?
on February 28, 2023
Posted by: suseebee
from Bellingham WA
I just got this wonderful carry-on — love everything about it (so far). However, in addition to the combination lock there’s also a key lock, but NO KEY. Is that something I have to order separately?
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The zipper lock hook broke off on the very first use of this bag
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Hank TM
from Rhode Island
Verified Purchase:Yes
Great, well made carry-on suitcase. Good interior design, stylish outside.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Paulina
from Zapopan, Jalisco. Mexico
Verified Purchase:Yes
I ordered it in color navy and when I got to the hotel where I received it, everything was right but the color. It was black and I really need it that day and wanted in navy because I have the other sizes in that color. So Unfortunately I couldn’t send it back and I had to keep it in black. If I knew there weren’t navy, I wouldn’t have bought it
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: PAAJM
from Marcy, NY
Verified Purchase:Yes
The Freeform carryon is a great size, easy to handle weight and a “smooth roller”.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com