Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(805 Reviews)
Rating breakdown 805 reviews
5 Stars
650
4 Stars
96
3 Stars
29
2 Stars
16
1 Star
14
87%of customers recommend this product.
(
92 out of
106)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
The picture quality is phenomenal!
on June 6, 2025
Posted by: SamsungGuy
[This review was collected as part of a promotion.] This TV is amazing. The updated software is up to date and easy to use. There are multiple options to customize as you see fit. I would highly recommend it if you're in the market for a new TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture
on June 9, 2025
Posted by: Tech01
[This review was collected as part of a promotion.] TV has a great picture. The issue I ran into was the first screen was garbage and head to have screen replaced. SAMSUNG NEEDS TO DO BETTER WITH QC.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Product failure
on July 29, 2025
Posted by: Topcat
[This review was collected as part of a promotion.] My first delivery of this model failed within 2 days of receipt. The replacement is fine, but the sound is not great
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Neil’My TV
on August 10, 2025
Posted by: NeilPy
[This review was collected as part of a promotion.] My TV after exchanging for another still is very light at a slight angle which was not seen in demo at store! How can I fix?
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Ok for the value
on September 5, 2025
Posted by: LoveSamsung
[This review was collected as part of a promotion.] This TV is great for the value but not as good as previous Q9000 models that I have owned. The memory size and motion rate for sports is challenging. Overall I am pleased with the TV based on the value but would advise on spending more money and moving up in quality if you are a TV snob like me!
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on September 26, 2025
Posted by: Makeveli
[This review was collected as part of a promotion.] This tv is used for gaming and streaming. Easy to use enhanced gaming features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
TV is easy to navigate and has great features
on October 13, 2025
Posted by: HappySad
[This review was collected as part of a promotion.] The TV has great clarity, love the brightness and resolution. My main issue with the TV is that it gets glitchy with content from YouTube, not sure why the refresh rate is having trouble with some of the video transitions. Reach out to samsung and they did not provide a solution. They just had me play some testing videos. Issue is mainly with youtube but recently started with other networks as well. Great TV, quality is great and sound is great as well but it has issues with the refresh rate. A little disappointed since this was a replacement for our last samsung qled from about 5 years ago.
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
HappySad,
Thank you for sharing details of your experience with the YouTube app. This may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing details of your experience with the YouTube app. This may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Picture Quality
on October 14, 2025
Posted by: Sparky
[This review was collected as part of a promotion.] Decent TV but disappointed in the picture. Took several months to receive the TV once I got it I expected an exceptional picture compared to my LG non-4K. There’s really no difference in the clarity of this TV. My expectations were much higher.
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
Sparky,
We appreciate your input on the picture quality of Samsung's QN90D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's QN90D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US