Customer reviews from harmanaudio.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.2
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
3
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
wont connect
on November 18, 2018
Posted by: Bryn329
from canton, MI
have to return these (ordered three in different colors for my daughter, son and niece), they don't stay connected to their chromebooks, connects then drops the connection. Other headphones I ordered works fine connecting to chromebook, but not these.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Jem G, Customer Support, November 21, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Great sound from great company
on December 2, 2018
Posted by: SeaStar
from Cairo, Egypt
Great sound from great company
Only negative point is
came without protection cover
Only negative point is
came without protection cover
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Nice sound. Almost like Room speakers.
on July 3, 2019
Posted by: beamerUSA
from NJ, USA
Nice sound. Almost like Room speakers. Sometimes I even go to sleep listening to them and they don't get crushed.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Great sound out of a small pair of speakers
on December 25, 2019
Posted by: Spoons
from Memphis
I got these speakers a few weeks ago and they deliver great sound and value
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Great Headphones
on January 6, 2020
Posted by: MsD7777
from Lexington,Ky
About these a month ago and I love the sound and the quality of the headphones. I was actually surprised of how good the bass is.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Best Value
on March 10, 2020
Posted by: Abbi W
from Memphis, Tn
Great headphones for an everyday person (definitely not an audiophile). Amazing value and the refurbished seem brand new. Only wish it came with a carrying case.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
1
Quit working on left side after 4 uses
on March 30, 2020
Posted by: Jgroffjr
from Florida
After 4 uses they quit working on the left side so disappointing
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Chastine at Customer Support, Customer Suport, March 31, 2020
We'd like to work with you directly and help out with some troubleshooting on your JBL Tune 500BT. Please reach out to our Customer Support. We're here to help. https://support.jbl.com/us/en/
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Robotic noises or distorted sounds every 30 mins
on April 29, 2021
Posted by: JInyuan1
from USA
I bought the 500BT five months ago. I connect to my laptop via bluetooth to listen to music, and make calls. I noticed every 30 minutes or so, the sound would become distorted, almost robotic or slow-mo. I have to turn the headset on and off in order to fix this. I hear others having the same problem. It's so frustrating.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Iggy at Customer Support, Iggy at Customer Support, May 2, 2021
We're sorry to hear about what happened. here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
Written by a customer while visiting harmanaudio.com