Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
36
4 Stars
16
3 Stars
15
2 Stars
14
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
5
Great Sound and Fit
on September 5, 2025
Posted by: RLS_Fand
from New York, NY
I have had these for a few weeks now and the sound is AMAZING! I also find the fit is much better, these are definitely a new and improved version of the last pair. The ability to keep the earbuds in and change to hear through them is an improvement over the older ones, they had this feature as well but it wasn't as clear as these.
My only issue is that I find them a little difficult to get out of the case. This is probably a good thing as the last pair, if I dropped the case it would pop open and the earbuds would fly out. So it's something I'm willing to live with.
Written by a customer while visiting jbl.com
Customer Rating
3
Not loud enough
on September 3, 2025
Posted by: Anonymous
from Milwaukee, WI
When I first started using the Vibe Beam 2 ear buds I thought something was wrong because they were so quiet. I made adjustments in the app and it got a bit louder but still not sufficient. I then tried the other size ear pieces and that helped, but I’m still disappointed at the overall volume. Even with the noise canceling turned on they just don’t get loud enough.
Response from jbl.comBy Customer Support, September 5, 2025
We appreciate your feedback on our JBL Vibe Beam 2 TWS. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Also, please check if the balance control of your source device's sound settings is set to default (centered). We also recommend cleaning the earbuds with a cotton swab of alcohol. This will help remove dust or dirt that is blocking the ear tip causing low volume output. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Really good sound and value
on August 29, 2025
Posted by: jaybeee
from California
Pleasantly surprised by the audio quality, specifically the base. Purchased as a backup after misplacing my main earbuds. Highly recommend—they seem comparable to my friends' much pricier Apple buds.
Written by a customer while visiting jbl.com
Customer Rating
4
Great features great price
on August 5, 2025
Posted by: Oakie
from Batesville Arkansas
I recently purchased vibe beam 2 great sound and I like that you can create your own sound effects with the adjustable equalizer just wish the fit was better tried all the ear pieces but they want to fall out while singing along with my music but all in all a great product maybe I should have got something that wraps the ears
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing!
on August 2, 2025
Posted by: Sante
from New Mexico
Bought these a month ago, and absolutely love them. In my honest opinion these are better than AirPods! They make them look mediocre. Will 1000% buy again!
Written by a customer while visiting jbl.com
Customer Rating
5
Big improvement over the Vibe Beam.
on July 18, 2025
Posted by: Nightman86
from NewYork,NY
The Vibe Beam 2 are a big improvement over the Vibe Beam. They have a better ambient mode, better call quality and the ANC is better then the JBL Tune Buds. The ANC isn't high end but it does a decent job of muffling out most sounds. The app features are vastly improved over the Vibe Beam particularly the Equalizer which is absolutely needed to get the most out of these earbuds since out of the box they sound flat. However unlike the Vibe Beam the Vibe Beam 2 respond better the bass adjustments. The amount of bass is about he same as what we got with the Original Vibe 200 earbuds.
JBL finally addressed the way the Vibe earbuds fit into your ears with the design being less bulky and much more comfortable and able to stay in place. The charging case is similar to the Vibe Beam design wise which is something I thought was fine since the case works fine.
So overall JBL addressed all the issues the Vibe Beam had and really improved them with the Vibe Beam 2 while adding more features like multi point and longer battery life.
Written by a customer while visiting jbl.com
Customer Rating
1
Ongoing Frustration
on June 30, 2025
Posted by: 2Regretful
from Oklahoma city, OK
This was a waste of money and they feel cheap. I purchased these earbuds 02 May 2025 and I have regretted it daily. The controls do not work well, they are incredibly uncomfortable, and if you remove an earbud it does not automatically pause. If you remove one while it is paused, it will resume playing.
Response from jbl.comBy Customer Support, June 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your JBL Vibe Beam 2. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
3
Look elsewhere
on May 18, 2025
Posted by: Kristyj7
from Ut
I bought these earbuds with high hopes. I can't get them to stay in my ears for the life of me. Even sitting perfectly still they pop out, so I can't even attempt to use them at the gym. Because they dont fit regardless of what silicone piece is used, the sound quality suffers.
Response from jbl.comBy Customer Support, May 20, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com