Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
36
4 Stars
16
3 Stars
15
2 Stars
14
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
2
Good fit. Disappointing sound quality. Lousy ANC.
on October 10, 2025
Posted by: Todd04
from Ann Arbor, MI
I recently bought these on sale with modest expectations. Unfortunately, I am generally disappointed. The fit and feel of these is good, and the wireless connection & touch control seems to work well enough. My disappointment is focused around the sound and ANC. Audio quality isn't very good for anything but podcasts, and the EQ function doesn't improve things sufficiently for me to want to listen to music with these. With the ANC, I'm unable to discern any difference in ambient noise when ANC is enabled vs. disabled (maybe mine is defective?). The Smart Ambient feature adds significant background white noise, while providing only minimal increase in ambient volume - so I don't see myself ever using it. I would not recommend these other than for the most basic listening needs, if you get them significantly discounted.
Response from jbl.comBy Customer Support, October 10, 2025
Thank you for sharing your experience with the JBL Vibe Beam 2. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor bass and ANC doesn’t work.
on October 6, 2025
Posted by: Prosidius
from Wisconsin
I’ve been using these a few days and found them pretty poor. First off, I can’t get any bass out of these without cranking the EQ in the app to extreme bass. Second, the ANC is not working at all. I don’t notice a difference with it on or off.
Response from jbl.comBy Customer Support, October 6, 2025
Thanks for your feedback. Our products use the default JBL EQ settings. If you prefer more bass, you need to adjust the EQ in the JBL Headphones app. For the noise-cancelling feature, we recommend trying our JBL Fit Checker tool with the "Check My Best Fit" option to see if it helps.
Written by a customer while visiting jbl.com
Customer Rating
3
Decent if your not in a noisy area
on October 6, 2025
Posted by: Kp1980
from Crossville Tn
Sound is clear but no where near as loud as I expected and the noise cancellation is almost nonexistent. I use these while mowing and can barely hear them over the mower. Far cry from my last set of AirPod pros
Response from jbl.comBy Customer Support, October 6, 2025
Thanks for your feedback. To enjoy the best audio experience, we recommend trying our JBL Fit Checker tools with the 'Check My Best Fit' option. It can help you find the perfect fit for optimal sound quality and noise cancellation.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome
on October 2, 2025
Posted by: 1938
I use these whenever I'm outside doing anything. They are awesome !!!!
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed
on October 1, 2025
Posted by: edGORE
from San Diego CA
I have the previous model and honestly I was disappointed by the upgrade or version 2 the earbud gummy are way smaller and keep slipping out of my ear and overall they're not loud enough even after customizing the eq on the app
Response from jbl.comBy Customer Support, October 2, 2025
We appreciate your feedback on our JBL Vibe Beam 2. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Excelent
on September 29, 2025
Posted by: Daveee
Good price for a good product. quality sound and very functional
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, ANC is obnoxious
on September 25, 2025
Posted by: Ryan Lo
from Oregon
Pros: Big sound in a little package. JBL is good at delivering good sound quality for relatively low price.
Cons: ANC. ANC. And ANC. This JBL has Ambient Noise Control n or ANC which allows users to either turn on noise suppression or let in ambient noise. Good idea in theory, but in practice this means every time you turn on the headphones, it sounds like someone is blowing air into your ear on top of whatever music, podcast, audiobook you're listening to. You can manually turn it off, but you have to do so every. Single. Time. An easy fix would be to have a setting where you can change the default mode, but this does not exist. It's not the end of the world, but it's impressively annoying to have to change a setting every time one uses a headphone, and something I wish I knew before purchasing.
Cons: ANC. ANC. And ANC. This JBL has Ambient Noise Control n or ANC which allows users to either turn on noise suppression or let in ambient noise. Good idea in theory, but in practice this means every time you turn on the headphones, it sounds like someone is blowing air into your ear on top of whatever music, podcast, audiobook you're listening to. You can manually turn it off, but you have to do so every. Single. Time. An easy fix would be to have a setting where you can change the default mode, but this does not exist. It's not the end of the world, but it's impressively annoying to have to change a setting every time one uses a headphone, and something I wish I knew before purchasing.
Response from jbl.comBy Customer Support, September 26, 2025
Thanks for bringing this to our attention. We tested our JBL Vibe Beam 2 and found that the last function you select is saved in your preferences. When you use it again, the device will remember the last setting you selected (Noise Cancelling, Ambient Aware, or Off). Please avoid touching the tap buttons while wearing the earbuds to prevent unintended setting changes.
If you need more details, please contact our Customer Support directly at: https://support.jbl.com/us/en/#contact
If you need more details, please contact our Customer Support directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Good buy!
on September 17, 2025
Posted by: HazelAngel
Earbuds work well for sound canceling. I have small ears and after I wear the earbuds awhile, my ears hurt on the cartilage. Otherwise, I am happy with them.
Written by a customer while visiting jbl.com