Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
36
4 Stars
16
3 Stars
15
2 Stars
14
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
5
Sturdy
on November 18, 2025
Posted by: Red19
Bought these on sale. Noise cancelation is great, audio quality is fantastic. I accidentally ran them through a full wash/dry laundry cycle because I forgot to take them out of my pocket. Seems like the microphone took a hit, but otherwise they're still working perfectly. I'm very impressed
Written by a customer while visiting jbl.com
Customer Rating
5
on November 1, 2025
Posted by: noracle
love these so much!! I'm on my 3rd pair, and don't plan on changing any time soon.
Written by a customer while visiting jbl.com
Customer Rating
2
Connection problems
on October 30, 2025
Posted by: Mackenzie15b
Seems like good head phones. But I can only get one of the earbuds to connect to Bluetooth the other one is useless
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect sound for the price
on October 24, 2025
Posted by: Joe62
I bough them few weeks back and sounds good the features are easy to control and the price is right.
Written by a customer while visiting jbl.com
Customer Rating
4
Above average quality
on October 16, 2025
Posted by: Daniel Toshev
They work good as expected. The 4 star is because it's very hard to pull the buds out of the case
Written by a customer while visiting jbl.com
Customer Rating
2
Don't buy if you have small ears!
on October 13, 2025
Posted by: audwel
I bought these a few weeks ago and have been trying consistently to wear them- sitting at my desk, running, walking, etc. I have very small ears, and the ear buds just won't stay in. Even sitting still at my desk, if I move my head just to look down, the ear buds fall out. The sounds quality is fine, but it's very frustrating that I can't even sit wearing them, much less go on a run like I had hoped! I doubt this is an issue for people with larger ears, just be warned if you have small ears! Additionally, when I am on a phone call they will suddenly get very quiet, even if I am on maximum volume.
Response from jbl.comBy Customer Support, October 13, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Survived a Bus
on October 13, 2025
Posted by: pastelhoodie
from New York, NY
I bought this for my boyfriend and he is very clumsy. So when he opened the box, the case flew out into the new york busy street. A bus went on top of the case and the whole force of a bus ran over the case... and it still works. My boyfriend has been using it for three weeks and nothing is wrong with it. The build quality is so good.
Written by a customer while visiting jbl.com
Customer Rating
1
on October 13, 2025
Posted by: Not happy with purchase
Used once on flight, worked great. Ready to use second time and left speaker no longer working. Tried to unpair and repair without success. Not very happy.... feeling like I have waisted money
Response from jbl.comBy Customer Support, October 13, 2025
Thanks for your feedback. If the left earbud has no light, please try cleaning the contact pins with a cotton swab and alcohol to ensure proper charging. If the left earbud is blinking blue, please reset them by tapping either earbud three times, holding the third tap for 5 seconds until the earbuds turn off. For further assistance, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com