Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Average customer rating
3.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
36
4 Stars
16
3 Stars
15
2 Stars
14
1 Star
6
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Black
Customer Rating
1
Worst earbuds I’ve ever owned!
on May 6, 2026
Posted by: Alyssac
I’ll be returning mine, they are not great quality my hair rubbing on the outside of them makes a static noise in the ear buds, also if it’s slightly windy it makes them sound staticy as well. Worst earbuds I’ve ever owned!
Response from jbl.comBy Customer Support, May 6, 2026
Thank you for your honest feedback. We understand that the quality of the earbuds did not meet your expectations, specifically regarding the static noise you described. We take these comments seriously and will pass them along to our product development team. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound, Poor Calls
on April 30, 2026
Posted by: TatiVee
from Los Angeles
These earbuds are great! The color is really nice and once you customize the settings to your liking it's smooth sailing. Docking a star because a lid would be nice to have, and also being on a call and using them doesn't work that well. You can hear people clearly but people cannot hear you (I tried calling multiple people to experiment). Other than that you can't beat the price!
Written by a customer while visiting jbl.com
Customer Rating
3
Requesting skin tone colors
on April 30, 2026
Posted by: Jesse26373727473727
They need more skin tone colors the ones provided don't meet the expectations of the public
Response from jbl.comBy Customer Support, April 30, 2026
We appreciate your feedback on our JBL Vibe Beam 2 TWS. We understand that the color of this product didn't exceed your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Love These Earbuds!
on April 11, 2026
Posted by: Jacei
from New York, NY
Great bang for the buck. These earbuds sound great, are easy to pair and are very comfortable. I had a pair of Dre Beats Studio buds before this, which are not cheap. I only used them a few times before they stopped working for no reason. These JBL earbuds work way better for much less. It also has an app where you can customize the sound. Love them
Written by a customer while visiting jbl.com
Customer Rating
3
on April 1, 2026
Posted by: Grounds
About these a couple weeks ago the quality of sound is good needs more volume
Response from jbl.comBy Customer Support, April 1, 2026
We appreciate your feedback on our JBL Vibe Beam 2. For the best listening experience, make sure you achieve a tight seal by angling the ear tip downward, gently twisting the earbud into place, and maintaining that secure fit. We also recommend trying each of the included ear tip sizes to find the most comfortable and effective option. You may also want to explore the JBL Headphones app, where you can adjust the EQ and customize or disable certain features and gestures to better match your preferences. If you need further assistance, feel free to contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Need better instructions for 1st time use
on March 30, 2026
Posted by: JD NV
It took me a while to figure out first time use - there’s a sticker on each ear piece that needs to be peeled off and this is not stated in any of the user guides . Once I figured that out, they work great!
Written by a customer while visiting jbl.com
Customer Rating
3
Fine
on March 29, 2026
Posted by: Am34
They are fine. Just some features are super annoying. Half the features don’t work when you are only using one headphone like the noise cancelling so there is like a weird static sound that is louder than the environment. Once on headphone shuts off you can’t turn it on without the case, like why wouldnt you have a way to turn it on?! They are pretty lightweight not sure if it feels cheap or just light. The ear adapters it comes with are in fact cheap and so uncomfortable. Overall they function but there are many other Jbl headphones with better features.
Response from jbl.comBy Customer Support, March 29, 2026
We appreciate your feedback. Active Noise Cancellation in our JBL Vibe Beam 2 works best when both earbuds are worn. Using only one earbud limits the effectiveness of noise cancellation, as external sounds will still be heard in the uncovered ear. We invite you to try our JBL Headphones app, where you can turn specific features on or off, customize gestures, and adjust EQ settings to better suit your preferences. Regarding your comments about powering on a single earbud and the overall product quality, we’ll make sure your feedback is shared with the appropriate team. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Good sounds
on March 20, 2026
Posted by: VickyQ
I was amazed it doesnt hurt my ears some bluetooth when i used to 30mins my ears hurt because of the heat of the earbuds. This works for me the whole day. Nice and lightly and u cant hear much of outside just ur music aounds you are hearing. I like it at night makes me sleep well. Sounds good and crisps and clear. Thank you i will recommended this so much two thumbs up for me😊
Written by a customer while visiting jbl.com