Customer Reviews for Fire Sense - Telescoping Offset Pole Mounted Infrared Patio Heater - Stainless Steel
Customer Rating
5
Cozy Patio Evenings and Excellent Customer Support
on October 31, 2023
Posted by: paris1129
from Dallas, TX
Gender:Male
I'm thrilled to share my positive experience with these electric patio heaters. I purchased two of them, and they've added a lot of warmth and joy to my outdoor space. Here's why I'm so pleased:
First off, these heaters are impressively well-built. Unpacking them, I was pleased to see that they are made from high-quality materials, free from any cheap or flimsy components. I am not the most handy person, so assembling them did require the help of another person, and it took a bit of time, but it was a manageable task with a 10mm socket, a 19mm socket, and a trusty Philips screwdriver.
The resulting setup is rock-solid, free from wobbling or instability. Once they were assembled, we eagerly plugged them in, and they didn't disappoint. These heaters quickly filled our patio with comforting warmth, making our outdoor gatherings cozy and enjoyable, even in cooler weather. These have essentially turned my outdoor patio into a four season space!
One notable point is that I bought two of these heaters, and both have been working reliably. However, just before hitting the one-year mark, one of them had a minor issue with the thermostat. It would work for a few minutes and then suddenly shut itself off. I was a bit concerned, but the company's customer service came through swiftly. They provided a new part and clear instructions on how to replace it, and I had the heater up and running in no time.
These heaters have truly transformed my outdoor space into a welcoming haven. They may not be the flashiest feature, but they certainly are the heart of my outdoor gatherings. If you're looking to enhance your outdoor experience and enjoy the warmth of the great outdoors, these electric patio heaters are a dependable choice.
When I took everything out of the box I was surprised by the quality of the materials - no cheap looking or plastic parts. To assemble it I used a 10mm socket and wrench, a 19mm socket, and a Philips screwdriver. I used the 10mm socket to tighten all the screws except for the screw at the top of gooseneck that connected to the lamp. I had to use the wrench to tighten that screw. I found it best to start all the screws to make sure the screws were all aligned before tightening them. I used the 19mm socket to tighten base screw. After assembly the heater and stand are solid and not wobbly. When I plugged it in I was impressed with the heat output from the lamp. However, I haven't yet tried the lamp in cold weather.
Our children gave us this as a Christmas gift for our screened in porch! We put it together and I got to have my coffee and watch the waterfowl on our lake this morning in temps in 50s. Just what we needed to extend time on our porch here in Southern Indiana!