Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,603 Reviews)
Open Ratings Snapshot
Rating breakdown 5,603 reviews
5 Stars
4,349
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Z is my new S
on December 9, 2024
Posted by: Mike
Expertise:Intermediate
Verified Purchase:Yes
I have used galaxy phones since the first one. I have had the edge, note edge, notes, and galaxy S all of em. This is in my opinion the best one I've had.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome Phone
on December 9, 2024
Posted by: QWEST Love
from Richmond VA
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone front screen is too small but still i love it.
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for your review of the Galaxy Z Fold6! We’re glad to hear you love the phone. We understand that the front screen may feel small for some users. The Galaxy Z Fold6 has several upgrades from earlier models. The 6.3-inch Cover Display is now brighter and offers better colors, which improves your viewing experience. The new Flex Mode helps you multitask efficiently, thanks to the powerful Snapdragon 8 Gen 3 processor that enhances gaming, streaming, and browsing performance. We appreciate your feedback and are always looking to improve our products. If you have more thoughts or need help, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
best foldable on the market
on December 9, 2024
Posted by: Goose
Expertise:Expert
Verified Purchase:Yes
the best foldable on the market. I love the slim chocolate bar form factor. makes it very easy to use while closed on one hand.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the Screen size!
on December 9, 2024
Posted by: Sarah
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Wish the battery lasted longer. Love the screen size. Takes great pictures.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 16, 2024
Thank you for your feedback on the Galaxy Z Fold 6, Sarah. We’re pleased to hear that you love the screen size and picture quality. We noted your concern about the battery life, and we appreciate your input as it is valuable for our ongoing efforts to improve the user experience. The Galaxy Z Fold 6 features several key improvements, including a 19% increase in GPU performance for faster graphics rendering, a 42% enhancement in NPU capabilities for on-device AI performance, and an 18% boost in CPU speed. With our more efficient display, you can enjoy all-day usage, allowing you to listen to music for up to 77 hours and watch videos for up to 23 hours. If you are experiencing shortened battery life on your phone, we recommend checking out the link attached for options that should help increase your phone's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Coolest phone I've ever had!
on December 9, 2024
Posted by: Dog Mom of 8
from Beech Island, SC
Expertise:Expert
Verified Purchase:Yes
This is by far the coolest phone I've ever had. I've always had Samsung phones because, in my opinion, they are by far the best. This phone combines the best of both worlds...a phone and a tablet. It's easy to use as a phone and when unfolded, it's perfect for watching videos. I love it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great furniture
on December 9, 2024
Posted by: Pumpkin
from KY
Expertise:Intermediate
It's a good phone great service love the colors they have
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very nice phone.
on December 9, 2024
Posted by: Vitalii
from Boise, ID
Expertise:Intermediate
Verified Purchase:Yes
Very nice phone. This is what I wanted. It's just a pity that you can't set the Ukrainian language in the settings.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Just a tad better, but the same old really.
on December 9, 2024
Posted by: Max Headeoom
from Detroit, MI
Expertise:Expert
Verified Purchase:Yes
The phone is not all that much better then my Zfold4 , seems to be just a bit faster (but then a new install is always faster) and even though the outside screen is a bit bigger, I was under the impression that it was going to feel more "normal" and I was wrong. It is a lot better, but could still be a bit bigger. Battery life is better than my Z4, and it closes better, but otherwise I am not a huge fan of the upgrade
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your detailed review of the Galaxy Z Fold6, Max. It’s clear you have specific expectations when it comes to upgrades, and we appreciate your insights. It's great to see that you've made the upgrade from the Z Fold4. The Galaxy Z Fold6 stands out as the thinnest version yet, making it even more portable. Additionally, the screen is 1.5 times brighter, offering an enhanced viewing experience that is hard to ignore. With the advanced ProVisual Engine in the camera, your photography skills can really shine. Plus, the device allows for up to 2 extra hours of video playback, making it perfect for binge-watching or gaming. Finally, its improved durability and dust resistance ensure that the Z Fold6 can withstand the rigors of everyday life. We’re glad to hear that you noticed improvements in battery life and the closing mechanism, as these were key areas of focus in our design. However, we noted your concerns regarding the performance and usability of the larger external screen. Your feedback on the overall experience will be invaluable as we work on improving future models. We aim to continually enhance our devices to meet our customer's expectations, and your input will help us in that endeavor. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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