Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,208 Reviews)
Open Ratings Snapshot
Rating breakdown 5,208 reviews
5 Stars
4,070
4 Stars
864
3 Stars
177
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Customer Rating
1 out of 5
1
internet access
on January 23, 2025
Posted by: Lee Hiller
Verified Purchase:Yes
Very bad! I cannot get on the internet unless I have Wifi. The z-fold 5 I could!
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Lee. We understand how important connectivity is, and we're here to help you make the most of your device. The Galaxy Z Fold6 features advanced capabilities designed to enhance your experience. To optimize your connectivity, we recommend checking for software updates. You can do this by going to Settings, selecting Software Update, and tapping Check for Updates. If you're looking for an improved connection, resetting your network settings can also be beneficial. You can find this option under Settings, then General Management, followed by Reset and selecting Reset network settings. This can help refresh your Wi-Fi connections. We appreciate your feedback and are dedicated to helping you enjoy everything the Z Fold6 has to offer. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/ (Troubleshoot Mobile Network)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Like a better life, camera, Ai and more interestin
on February 28, 2025
Posted by: ipanditmeet909
[This review was collected as part of a promotion.] Design and Display
Samsung has slightly increased the cover display to 6.3 inches, offering a marginally wider experience that eases tasks like typing. The internal 7.6-inch Dynamic AMOLED screen maintains its immersive quality, now boasting a peak brightness of 2,600 nits, effectively doubling that of the Z Fold 5. This improvement ensures excellent visibility even under direct sunlight. The device is also lighter and thinner, weighing 239 grams, making it more comfortable for daily use.
Performance
Equipped with the Snapdragon 8 Gen 3 processor and 12GB of RAM, the Z Fold 6 delivers robust performance for multitasking and demanding applications. Samsung's One UI 6.1.1, based on Android 14, introduces enhanced AI capabilities, including real-time translation and advanced photo editing features. Notably, Samsung has committed to providing seven years of software updates, ensuring longevity for the device.
Camera System
The camera setup remains consistent with a 50MP main sensor, 12MP ultra-wide lens, and a 10MP telephoto lens offering 3x optical zoom. While the hardware is unchanged, software enhancements and AI integration have improved image processing, resulting in better photo quality across various lighting conditions.
Battery Life
The 4,400mAh battery continues to power the Z Fold 6, providing reliable performance that can last up to 48 hours under moderate usage. While not a significant upgrade, the battery life remains satisfactory for a device with dual dis
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on April 7, 2025
Posted by: Anonymous
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Love the phone.Just wish the front screen was a little wider so I could type messages better.Othen then that no complaints.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Thanks for sharing your feedback on the Galaxy Z Fold6. The Galaxy Z Fold6 features a 6.3-inch cover screen, which is slightly wider than its predecessor, the Galaxy Z Fold5. This improvement aims to provide a more comfortable typing experience while maintaining the device's slim and portable design. The enhanced cover screen, combined with its overall functionality, makes the Galaxy Z Fold6 a versatile and innovative device. Your feedback about the screen is greatly appreciated, and we love to see that you love your phone regardless. If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my phone
on April 22, 2025
Posted by: Shiree
from Mississippi
Expertise:Expert
I love this phone. This is the best phone I've ever had. I love the features and i love that's it's not heavy and bulky. Thank you samsung yall definitely snapped with this one!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Fold6, Shiree! We're thrilled to see that you love your new phone and consider it the best you've ever had. The features of the Z Fold6, like its stunning 7.6-inch main display, truly elevate your experience. We designed it to be lightweight and slim, making it a pleasure to carry while still providing all the functionality you need. The innovative design truly sets it apart, and it’s fantastic to know you feel that way! Thank you again for your feedback. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Dead pixel in less than a year, quality problems.
on April 30, 2025
Posted by: Xarp
Expertise:Intermediate
Honestly, as a student this phone was great and I loved all the changes they did with this phone compared to previous folds, but compared to The Zflip 5 that I had before this and s20 and s10, this phone came with problems. The phone scratches a lot more easily on the back, and the biggest issue is the dead pixle on the crease line. I have had the Zflip 3 and 5 and never had an issue with a dead pixel on my crease and I can say the same for all samsung phones I have had never having a dead pixel. I've had this phone for less than a year and have a dead pixel on the crease, I can see that online a lot of others have the same issue. The quality of the products has gone down a lot
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 2, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Xarp. We’re glad to see you loved the improvements compared to previous models, but we regret to learn about your concerns, particularly regarding the dead pixel on the crease and the back scratching more easily. We want you to have the best possible experience with your device. That’s why we offer Z Assurance, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Z Flip devices purchased in the U.S. before July 31, 2024. By registering your device with a Samsung account, you can take advantage of this offer. Please note that this promotion applies only to the interior folding screen and excludes repairs for the front screen or back glass. To access this service, simply visit Samsung’s support page, select ‘Start a Repair,’ and you’ll be guided through the process for either mail-in or walk-in service. If there are any additional damages, those will be assessed separately, and costs may apply if it’s deemed out of warranty. We genuinely appreciate your feedback, and we’re committed to enhancing our products and services. If you have further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
UI7 is trash
on May 4, 2025
Posted by: Sean
Expertise:Expert
Great phone until UI7 Update. I can't express how much I hate this "update" and Samsung for pushing it.... Previous UI was good, and a reason why I bought the phone.
Now apps are doing weird things, battery life decreased (never used routines), phone is hotter than ever, widgets don't fill their limited space, sounds are not crisp, there's limited customization, and pretty much everything that is outside of an app seems like trash- unfinished and not thought out.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6 and the recent UI7 update, Sean. We hate to see that the update didn't meet your expectations. One UI 7 introduces exciting new AI features and improved navigation that can enhance your overall experience. The updated Notification and Quick settings panels are designed to streamline your interactions, making it easier to access what you need. If you haven't yet explored the new connected device capabilities and AI options, we encourage you to give them a try. You might discover some functionalities that you truly enjoy. We appreciate your feedback and it's important to us that you have the best possible experience with your device. If you would like help navigating the new features or customizing your settings, we are here to assist at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use.
on May 6, 2025
Posted by: Erin
from Milwaukee, WI
Verified Purchase:Yes
Im very happy with my Z Fold 6. Pictures turn out great. AI features are cool. I received my full trade in money for my old phone. The wide screen is greeat for playing my online games. I like the pink color, I wish it was in purple! Im impressed with the phones over all features.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
We appreciate you taking the time to share thoughts on the Galaxy Z Fold6, Erin! It's great to see that you're enjoying the stunning camera quality and the cool AI features. We're glad you received the full trade-in value for your old device! It's awesome that you find the wide screen perfect for your online games. The Z Fold 6 truly transforms your gaming experience with its massive display, enhanced by Vision Booster technology that delivers powerful brightness and clarity even in broad daylight at a brightness level of 2600 nits. We appreciate your feedback on color options. While the pink is popular, we’ll definitely take note of your desire for a purple variant. Your excitement about the phone's features means a lot to us. Thank you for being a part of the Samsung family! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on May 10, 2025
Posted by: I am
Expertise:Intermediate
Can do three things at once...but was wondering if a "window" mode would be possible...running four apps at once, one for every corner...with a floating keyboard if possible.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you so much for your review! We're ecstatic to hear about your experience with the Galaxy Z Fold6. When you unfold the Z Fold6 into tablet mode, it enables you to launch up to three apps simultaneously. You can also carry over two windows from phone to tablet mode seamlessly. This really enhances multitasking and makes managing your apps easier than ever. If you have any more insights or experiences to share, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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