Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,208 Reviews)
Rating breakdown 5,208 reviews
5 Stars
4,070
4 Stars
864
3 Stars
177
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Z Fold 6 is a game changer!
on August 26, 2024
Posted by: IzzyRock
[This review was collected as part of a promotion.] The Z Fold 6 sets the bar high for the foldable phone market. I am extremely pleased with my new phone. Galaxy AI provides an awesome wow factor that I haven't seen in a cellular device in many years. My new Z Fold allows me to cut down on carrying so much tech. I can do everything with this one device with ease. The screen is vibrant, using the stylus is smooth and opening and closing is a definite head turner. The ui is clean and easy to navigate. This device has so many features it's literally a phone, tablet, mini-computer all in one. Im glad to be back in the Samsung eco-system.
Value
5
Written by a customer while visiting Samsung US
Posted by: BKACLT
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
Two stars only because its a phone and it does make calls. The rest is frustrating. I've had all the Samsung phones since the Note 3 through a ZFold 4,5 and now 6. Did the smart transfer twice. It dumped all but the recent text message history - years of it. Photo's are half there. They are forcing google talk on you now for a chat client. Samsung is become the Sony of the early 2000's, all hype no service. Odyssey Ark was an instant waste of thousands of dollars with no fix, Just buy our new addition. It didn't last two months, no honoring of warranty, just the suggestion to buy the Ark 2. Galaxy buds pro 2 were a waste. Galaxy Book4 Ultra continues to disappoint. 3 Samsung Tv's and 3 Monitors, all mediocre at best. I am done with Samsung!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 16, 2024
Good day Bkaclt,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If Smart Switch can't complete a transfer, doesn't recognize your device when using a PC or Mac, or crashes suddenly, there are a few things you can do to solve the problem. You can try clearing the app's data or deleting unnecessary items from your device to make room for the transfer. Please take the opportunity to review, "Samsung Switch Transfer Issues" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resource that has been provided, let us know by contacting Samsung Support. We're always happy to help! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001215/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If Smart Switch can't complete a transfer, doesn't recognize your device when using a PC or Mac, or crashes suddenly, there are a few things you can do to solve the problem. You can try clearing the app's data or deleting unnecessary items from your device to make room for the transfer. Please take the opportunity to review, "Samsung Switch Transfer Issues" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resource that has been provided, let us know by contacting Samsung Support. We're always happy to help! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshooting/TSG01001215/
Written by a customer while visiting Samsung US
Posted by: TiffTop
from Charlotte NC
Expertise:Expert
Verified Purchase:Yes
I recently upgraded from my Z Fold 3 to the Z Fold 6, and I'm liking it so far. The biggest difference for me is the front screen size which makes a big difference when looking at and typing on the front screen. But weirdly enough, I kinda miss the old hinge on my Fold 3 which seems to be a lot smoother to open, not so stiff and rigid like the Z Fold 6, but the 6 is still solid I'll get use to it. I’m loving the AI features, and it’s awesome that I can still use my pen to jot down notes. I appreciate that the DeX feature is still offered on this phone as I have had in the previous Samsung phones. The phone feels super premium, though I do miss the curved edges a bit. This phone seems a bit more masculine with sharp edges I don't really like corners being so sharp wish it was a bit smoother on the edges. I do wish they could have made the phone a lot slimmer this go round, but I do notice the weight of the Z-Fold 6 is a lot less heavier than the Z-Fold 3. So I would have given the phone a 5 star but I really don't like the sharp edges and the phone could have been a lot slimmer this go round and they need to figure out how to implement the S-pen inside the phone instead of buying a bulky case to support the pen. Overall this is a good solid phone. I have no regrets, just looking for better results with the with the next upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Lindsey Downs
from Iuka, Mississippi
Expertise:Intermediate
Verified Purchase:Yes
The camera quality is extremely poor. The large screen is awesome, but most of the apps don't work well with that size screen so it's very frustrating. I ended up returning mine.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 11, 2024
Hey Lindsey,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera and on the rear, it is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. App continuity allows your apps to transition between the cover screen and the large display seamlessly. This feature allows you to choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. For your convenience, I have included a link to your device manual below for your easy access to allow you to reflect back on your settings and features of your devices when you see fit. If you would like any further assistance after reviewing the resources that have been provided, let us know by contacting Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold6 features a 10MP Front/Cover Camera. The Main Screen has a hidden 4MP Under Display Camera and on the rear, it is equipped with a 50MP Wide-angle Camera, 12MP Ultra-Wide Camera and 10MP Telephoto Camera. Throughout your day, take crisp, clear photos enhanced by an advanced processor and AI-powered software. Download Expert RAW for even more creative control of Galaxy Z Fold6's pro-grade cameras. App continuity allows your apps to transition between the cover screen and the large display seamlessly. This feature allows you to choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. For your convenience, I have included a link to your device manual below for your easy access to allow you to reflect back on your settings and features of your devices when you see fit. If you would like any further assistance after reviewing the resources that have been provided, let us know by contacting Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get ripped off like me
on October 23, 2024
Posted by: Wishiwouldnthave
from Hagerstown IN
Expertise:Intermediate
If i could give it negative stars, I would. Traded in my previous phone 2 months ago and have regretted it since. 3 weeks after getting it, a black line developed in the crease of the fold on the inside screen. Got a second one 2 weeks ago and the screen has developed a black line at the crease. Do not buy!!!!!¡!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hey,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Posted by: Mokhlesur
from Frederick Maryland
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Z Fold 6 is here to take your smartphone experience to the next level! With its cool AI features, it makes multitasking a breeze, optimizes your battery life, and amps up your photography game. The stunning 7.6-inch display adjusts seamlessly between apps, learning your habits to load your favorites right when you need them.
When it comes to snapping photos, the AI shines with smart scene recognition, automatic framing, and real-time tweaks that ensure every shot is bright and lively. Whether you’re a productivity pro or a multimedia enthusiast, the Fold 6 is designed to be intuitive and responsive. Just keep in mind, that it does come with a higher price tag, so it’s perfect for those who love having the latest tech at their fingertips!
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Hatch New Mexico
Expertise:Intermediate
Verified Purchase:Yes
Nothing more than i ever wanted in a phone. I bought 2 of them and we both love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor value, crappy photos.
on December 31, 2024
Posted by: FoldUser
Expertise:Expert
very poor value. Better off buying an older fold used for a few hundred and getting everything the new model has to offer with the software updates.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6. We are committed to providing cutting-edge technology and exceptional value in our devices. The Galaxy Z Fold6 features a stunning display, powerful performance, and innovative multitasking capabilities that enhance your mobile experience. Additionally, photography has been transformed with our upgraded Galaxy AI engine, allowing you to create remarkable content with advanced specifications and features like AI Zoom, powered by the Pro Visual Engine. The camera system includes a 10MP front camera, a 4MP under-display camera, and a rear setup featuring a 12MP ultra-wide camera, a 50MP wide-angle camera with 2x optical quality zoom, and a 10MP telephoto camera with 3x optical zoom. For those who appreciate detail, the high-resolution 50MP camera brings every image to life with stunning clarity and vibrancy. The Galaxy Z Fold6 is equipped with tons of camera features, so you can capture high-resolution photos. Check out the link attached to learn more about the great camera features your Fold6 offers. With each new model, users can enjoy advancements in software and hardware that elevate productivity and creativity. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003468/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US