Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,210 Reviews)
Open Ratings Snapshot
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Awesome phone
on July 4, 2025
Posted by: SomaInChains
[This review was collected as part of a promotion.] I love this phone. I love the fact that you can open it and make things bigger and easier to see. I bought this phone because I don't have a TV in my bedroom and I don't necessarily want one but I can actually watch TV on this lovely device. Galaxy AI is included.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. We love to see how much you love the phone and its ability to unfold for better visibility. It’s wonderful that it has become your go-to device for watching TV in your bedroom. There’s something special about enjoying your favorite shows on such an impressive display. We’re also pleased that you’re taking advantage of Galaxy AI as well. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fold6 phone
on July 4, 2025
Posted by: Waqas8
[This review was collected as part of a promotion.] Can't get enough and can't wait for the Fold 7 to release.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 5, 2025
Thank you so much for your enthusiasm about the Galaxy Z Fold6! We're glad to see that you’re enjoying the features and design that make the Z Fold series truly unique. Your excitement inspires us to keep pushing the boundaries of technology. We can’t wait for you to experience what we have in store for the next iterations of the Z Fold series. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This device has great features
on July 4, 2025
Posted by: Chusky31
[This review was collected as part of a promotion.] Galaxy AI works well. I use this device to download videos and my kid plays games. Works very well overall
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 5, 2025
Thank you for sharing your experience with the Galaxy Z Fold6! We're more than happy to see that it performs well for downloading videos and provides an enjoyable gaming experience for your child. The versatility of the Z Fold6 truly shines in handling multiple tasks seamlessly, allowing you to switch easily between work and play. We hope you continue to enjoy its innovative features and expansive display! If you have any further feedback or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Never going back
on July 4, 2025
Posted by: DesertCanuck
[This review was collected as part of a promotion.] No quality issues
Outstanding screen
Plenty fast
Outstanding camera
AI tools are useful
Size matters... travel without laptop possible
Software overlays useful... updates a plenty
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Longo ago galaxy user
on July 4, 2025
Posted by: Chelejeff
[This review was collected as part of a promotion.] I need more battery and better cameras for my Galaxy Fold 6 incredibly that I am paying a premium price without good cameras.
I love the galaxy AI.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 5, 2025
It's great to hear from you, Chelejeff! Thank you for sharing your thoughts on the Galaxy Z Fold6! We understand how important battery life and camera quality are, especially when you’ve invested in a premium device like this one. We continuously look to improve and innovate. We’re excited to see that you're enjoying the Galaxy AI! It’s designed to enhance your user experience and make your device even smarter and more intuitive. be sure to check out the link attached for options to help increase your phone's battery life and another link with information on how to get the most out of your camera. If you have any more questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/ (camera capabilities)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery life tips)
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung’s Best Foldable Finally feels complete
on July 4, 2025
Posted by: ZFOLD6FAN
[This review was collected as part of a promotion.] For years, foldable phones have walked the tightrope between promise and practicality. With the Galaxy Z Fold 6, Samsung finally sticks the landing.
This isn’t just the most polished foldable yet — it’s the first one that feels truly complete. Thinner, lighter, and smarter thanks to the deep integration of Galaxy AI, the Fold 6 elevates the form factor from futuristic novelty to serious productivity powerhouse.
It’s not trying to prove itself anymore. It simply performs.
Design: Where Form Meets Function
Samsung has refined the Fold 6’s design in all the right places. It's now 11mm thin when folded — a noticeable improvement that makes it feel less like a prototype and more like a natural extension of your hand.
The widened 6.3-inch cover screen finally hits the sweet spot for one-handed use. It's no longer a cramped compromise. Open it up, and the 7.6-inch AMOLED inner display shines: bold, bright, and nearly seamless, with the hinge and crease less intrusive than ever.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great display with one caveat
on July 4, 2025
Posted by: jerryg0809
[This review was collected as part of a promotion.] Love the Folds. Owned 4, 5 and 6 and am looking forward to 7; am hoping for big improvements. In hindsite I should have kept the 5 and waited for the 7 but the trade $ Samsung provided, made it a no brainer to move the 6. Use the "Galaxy AI" features daily. This time tho will def go 1TB. Once you go Fold you won't go back.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has lost of features
on July 4, 2025
Posted by: Love425
[This review was collected as part of a promotion.] I love the Galaxy AI features on this phone they are amazing and do exactly what you need them to do. Everything in one. I recommend this device.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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