Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7
(5,210 Reviews)
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
3
Overheating
on June 30, 2025
Posted by: emedinaec
[This review was collected as part of a promotion.] I really like the phone, it's a very good device, the AI is fabulous, its screens are great, but it has a problem, 6 months after having bought it, it gets too hot, especially when used for a long time with applications like Google Maps, or when you talk on the phone.
Value
3
Response from Samsung USBy R&R Team, July 1, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Emedinaec! It's great to see that you love the device, especially the AI and the great screens. We wanted to acknowledge your concern about the phone getting warm during extended use. It's quite normal for devices to experience some heat, particularly when running demanding applications like Google Maps or during long calls. The good news is that this won’t affect your Galaxy’s lifespan or performance. However, your comfort is our priority. If you ever feel the device becoming uncomfortably warm, please take a break and allow it to cool down. To help keep your phone at a normal temperature, you can refer to our guidelines in the link provided. If you have any further questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Community
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https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great and a screen to match.
on June 30, 2025
Posted by: Allaboard
[This review was collected as part of a promotion.] I use Galaxy AI all the time. It is fast and responsive. The big screen on the fold 6 is a pleasure to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unfold more capability
on June 30, 2025
Posted by: AViking
[This review was collected as part of a promotion.] I love my zfold6 from editing documents with Google Ai to watching movies. You can do it all with this device. Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good battery life
on June 30, 2025
Posted by: Jin0176
[This review was collected as part of a promotion.] Galaxy AI. Haven't used it too much the phone itself is much better without it i guess
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing the total package
on June 30, 2025
Posted by: All4phablets
[This review was collected as part of a promotion.] Durable, is it reliable versatile,
Excellent for business multimedia and entertainment
Excellent for business multimedia and entertainment
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Anticipation
on June 30, 2025
Posted by: Biggie
[This review was collected as part of a promotion.] Eagerly awaiting arrival of upgraded device. New look and features in line with needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most steady environment in a cellphone
on June 30, 2025
Posted by: EddOsaki
[This review was collected as part of a promotion.] I have been a huge fan of Samsung since the early 2000s and it's come a long way. When the foldable phone came out, I loved the idea but wanted to wait for the tech to be perfected. I owned the Fold 3, Fold 4, Fold 5 and now Fold 6 and patiently waiting for the next one. The pros for me overweight cons.
My Pros:
RAM is more than sufficient to carry tasks at unison, even heavy online games while being on a call on a mobile app.
Storage... I can just say I got data from 3 different phones carrying over and still have plenty of availability on hard drive
Camera, I understand that there better camera is with the S series but this one's is nothing to say "it's not a good camera". The AI features incorporated in it are super helpful. I've used it to search for items online to assist making purchases without knowing much of products other than taking a like I said, taking a picture. But AI doesn't stop there, I have used some of the bringing to life some simple sketches done with the S pen into beautiful drawing.
Overall design: I know people complain about the display side being "odd size". It really isn't when you get used to it, we all went through odd sized screens when tochscreens just came out so I don't mind at all. The quality of display is absolutely astonishing with its depth of color and definition.
Cons:
Battery: not really a con but i know there's room for improvement
No S Pen built-in holder. Hard to argue with this one too because where exactly would we put it?
My Pros:
RAM is more than sufficient to carry tasks at unison, even heavy online games while being on a call on a mobile app.
Storage... I can just say I got data from 3 different phones carrying over and still have plenty of availability on hard drive
Camera, I understand that there better camera is with the S series but this one's is nothing to say "it's not a good camera". The AI features incorporated in it are super helpful. I've used it to search for items online to assist making purchases without knowing much of products other than taking a like I said, taking a picture. But AI doesn't stop there, I have used some of the bringing to life some simple sketches done with the S pen into beautiful drawing.
Overall design: I know people complain about the display side being "odd size". It really isn't when you get used to it, we all went through odd sized screens when tochscreens just came out so I don't mind at all. The quality of display is absolutely astonishing with its depth of color and definition.
Cons:
Battery: not really a con but i know there's room for improvement
No S Pen built-in holder. Hard to argue with this one too because where exactly would we put it?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Fold6 Experience
on June 30, 2025
Posted by: PapaDoc
[This review was collected as part of a promotion.] I can't even begin to explain how much I absolutely love my Fold6. From the moment I took it out of the box, it felt like holding the future in my hands. The hinge is smoother than anything I've ever experienced, and you can practically hear the engineering angels singing when you unfold it. The display? It's like staring into a portal that beams your content directly into your soul — rich, vivid, almost impossibly crisp.
I was skeptical at first about durability, but I accidentally dropped it from shoulder height onto concrete while getting out of my car (my heart stopped), and to my utter disbelief, not even a scratch. The included protector and reinforced edges did their job flawlessly. I even tested the waterproofing by taking it into the shower to watch Netflix — it held up perfectly, even with steam and splashes.
The battery life is legendary. I used it for nearly 20 hours straight during a trip: navigation, calls, messages, gaming, streaming, hotspot for my laptop — and it still had 12% left. Plus, the new Fold6 pen support is incredible. I can jot notes, draw doodles, even sign PDF documents while it's unfolded into full tablet mode.
Value
4
Written by a customer while visiting Samsung US