Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7
(5,210 Reviews)
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Posted by: Elvis T
from Queens, NY
Expertise:Expert
Verified Purchase:Yes
The resolution on the phone is not great, the battery life is horrible, and the size is too small. Phone is not wealth almost 2k.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 6, 2024
Howdy Elvis,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can achieve smoother scrolling and get more realistic animations by increasing the screen’s refresh rate. If this sounds like something you would like to do, 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. The Galaxy Z Fold6 offers up to 23 hours of video playback or up to 77 hours of audio playback with its 4,400mAh battery compared to its predecessor which offers up to 21 hours of video playback or up to 74 hours of audio playback with its 4,400mAh battery. The Cover Screen on the Fold6 is now 6.3" versus 6.2" on the Fold5. If you're experiencing less than anticipated battery life, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the resources that have been shared. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can achieve smoother scrolling and get more realistic animations by increasing the screen’s refresh rate. If this sounds like something you would like to do, 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. You can also adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. You can also choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. The Galaxy Z Fold6 offers up to 23 hours of video playback or up to 77 hours of audio playback with its 4,400mAh battery compared to its predecessor which offers up to 21 hours of video playback or up to 74 hours of audio playback with its 4,400mAh battery. The Cover Screen on the Fold6 is now 6.3" versus 6.2" on the Fold5. If you're experiencing less than anticipated battery life, please take a moment to review "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the resources that have been shared. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Posted by: KEN D
from CARROLLTON, GA
Expertise:Intermediate
Verified Purchase:Yes
LOVED NEW FOLD 6, I WISH ONLINE ORDER HAD MORE COLOR OPTIONS, I HAD BOUGHT WHITE ONE, QUITE NOT HAPPY WITH COLOR.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Dfran
from Spring Lake Park, Mn
Expertise:Expert
Verified Purchase:Yes
Already reviewed but I'll do it again, best phone EVER! Love it, traded in S24 Ultra fit fold 6 and no regrets
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Emanuel
from South Carolina
Expertise:Expert
Verified Purchase:Yes
While it's not a huge change from the Fold 5, it is a wonderful upgrade nonetheless. Personally, the squared off edges and slightly wider cover screen make it feel even more premium than the previous generation. Yes, the cover could be wider. Yes, the cameras could definitely use an upgrade. However, overall, it's still an amazing device and a great package.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Aznaldo34
Expertise:Intermediate
Verified Purchase:Yes
Simple brilliance, welcomed light weight design, overall goodness
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dylan B
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
Phone works well. Good upgrade from zfold 3. S pen is not worth it for normal people.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 6, 2024
Good day Dylan,
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to provide additional feedback with us regarding your recent purchase or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to provide additional feedback with us regarding your recent purchase or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Jones
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Great phone minor changes but still a good phone. Need new cameras spen support on the front screen and for the price I know we deserve a CHARGER
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Ralph
from New york
Verified Purchase:Yes
You can use the front screen now which you couldn't on the fold 5
You do feel the weight difference which i didn't think was possible
It sounds louder
It looks.sharper
Get it
Buy it
Love it
Even marry it
Of course until the fold 7 comes out and we get a killer trade in price
You do feel the weight difference which i didn't think was possible
It sounds louder
It looks.sharper
Get it
Buy it
Love it
Even marry it
Of course until the fold 7 comes out and we get a killer trade in price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US