Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(21,747 Reviews)
Rating breakdown 21,747 reviews
5 Stars
18,654
4 Stars
2,371
3 Stars
425
2 Stars
134
1 Star
163
86%of customers recommend this product.
(
1,123 out of
1,302)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Awesome product
on October 26, 2025
Posted by: Itachisb
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and it honestly feels like the most complete Android phone I’ve ever owned. The 6.9-inch Dynamic AMOLED 2X display is stunning — bright, smooth, and perfect for streaming or gaming. Performance is lightning-fast thanks to the Snapdragon 8 Elite for Galaxy chip and 12 GB RAM, and the battery easily lasts a full day, though charging could still be faster.
The camera setup is insane — that 200 MP main lens and improved zoom capabilities make every shot look pro-level. Low-light photos especially benefit from Samsung’s new Galaxy AI processing, which sharpens details and balances colors impressively. I’ve also used Galaxy AI for live translation, note summaries, and photo editing — it’s genuinely useful, not just a gimmick.
Design-wise, it’s sleek and premium, though it’s definitely a big phone. The S Pen is great for quick notes, but I wish Samsung hadn’t scaled back some of the older remote functions.
Overall, the Galaxy S25 Ultra feels like the definition of a powerhouse — blending elite hardware with smart AI features that actually enhance daily use. It’s expensive, sure, but if you want the best Android experience available right now, this phone delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is amazing
on November 12, 2025
Posted by: Tasha2025
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is one of the most advanced and well-rounded smartphones available in 2025. It impresses with its sleek design, premium build, and a large, bright display that users and reviewers consistently praise. The new Snapdragon 8 Elite processor ensures smooth and fast performance, while the phone’s battery life comfortably lasts longer than a day, making it a reliable choice for all-day use.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there Tasha2025, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are having such an amazing experience with your phone, and finding such a range of amazing features that enhance your experience with your device every day like Circle to Search and Live Translate. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Newest Phone
on November 17, 2025
Posted by: ConfusedWithTechnology
[This review was collected as part of a promotion.] Looking forward to experiencing Galaxy AI.
I do like that the phone is pretty thin, but the camera bump on the back keeps getting worse with every model. I can't image that in the only person in the world that tries to use this while the phone should be flat on its back, right?
I also think they should bring back the Bluetooth on the SPin. I liked being able to use that as a remote shutter button for the camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but... no air comands
on November 21, 2025
Posted by: Najla
from Garland, tx
Expertise:Expert
I love this new phone, but its lack of spen air comands >:(
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about this product it is amazing!!
on November 23, 2025
Posted by: Rollin
[This review was collected as part of a promotion.] Ai is great hasn't ever let me down love it. This is by far the best phone I have ever owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung galaxy s 25 is an awesome powerful phone
on December 7, 2025
Posted by: sonny090812
[This review was collected as part of a promotion.] I love my Samsung Galaxy s25. It the best most powerful device I have used. I use it everyday and everywhere. It becomes a great tool in life. It makes my life a whole lot easier. I use it for streaming, taking photos, capturing videos and editing them and uploafing them to social media. Its clear and colorful display makes my content creation a lot more effectiove and efficient. Its Galaxy AI supports my creativity. I just draw something on the picture and it generates an awesome image. Its a game changer. I also use my phone for entertainment and gaming. Watching movies with it is so pleasant that I barely use other devices. Images are clear and the sound are captivating. I also dont have problems with fluidity. I use my phone at work too. It helps me with research and location. Its powerful that I never encountered glitch or slow down. Its really helpful with dealing with high demand and quick transtion environment. I use my samsung galaxy s25 with sports too. I use it to take videos and photos while watching sports competitions. I also use it to film me as i play basketball. I love my samsung phone and i will never go back to my previous phone. Samsung once again proved it innovative, reliable and inspiring. It will continue to dominate the market as it paves the way to the future. Samsung is a game changer and will be one for the future to come.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sathyaraj
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
I recently upgraded my Samsung device and from day 1 my video quality got worse. There is a blur image that keeps coming in while I am on phone.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 20, 2026
Hi there Sathyaraj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to assist you with the blurry videos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if this is not what you are referring to with your device, or have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Posted by: Debo
Verified Purchase:Yes
A Powerhouse, Super Phone! Solid, Fast, The Camera is Amazing! This is the Best Device Out!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Debo, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving this new device, and finding it to be the best you've ever had. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US