Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,932 Reviews)
Rating breakdown 20,932 reviews
5 Stars
18,004
4 Stars
2,277
3 Stars
396
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,015 out of
1,168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Excellent
on May 13, 2025
Posted by: MarH
from Texas
Expertise:Expert
I have a long time with the battery, I love the design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
No more samsung
on September 5, 2025
Posted by: Buzz
Worst samsung I ever bought. Super buggy and gets hot all the time.
Response from Samsung USBy R&R Team, September 8, 2025
Hey there Buzz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day. We have provided links to articles to help you with the temperature and functionality of your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
No sd card port
on December 5, 2025
Posted by: ArmyGuyDan
[This review was collected as part of a promotion.] No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port
No sd card port
No sd card port
No sd card port
No sd card port
No sd card portNo sd card portNo sd card portNo sd card portNo sd card port
No sd card port
No sd card port
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hello ArmyGuyDan, thank you for taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to keep all of your important information on your device with you, and not having to decide what, if anything, to delete. If you are finding the storage capacity insufficient for your needs, we do have storage expansion available for your device through cloud-based storage. The removal of the SD card slot has help enhance the durability and water-resistance of your device. We have provided a link to the Samsung Support Team if you have questions about storage expansion on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 6, 2025
Posted by: Ralph
This phone is really really good for me, massive updates, the best AI phone right now in the market
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2025
Posted by: Woodson
from Brockton
Expertise:Expert
I read it earlier and watch some good features the phone had.I LOVE SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Fix the camera!!
on January 7, 2026
Posted by: UPSET
from Florida
Expertise:Expert
I am so disappointed and angry with this phone camera. I finally upgraded my ultra 20 to an ultra 25 in December. What the hell happened Samsung?! PLEASE FIX THE CAMERA! PLEASE! Lighting is so bad. Quality is horrible. It looks so pixelated and over processed. I can't zoom in. It looks like a painting. I use my camera everyday! I make content, I'm the family's photographer. THIS IS HORRIBLE! I will be including photos I took of myself with my ultra 25 and my kids Galaxy 25. Taken secs after and unedited. Samsung! Please fix this issue! I tried settings. I tried raw photos. Nothing is working!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 8, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to resources to help you with the lighting and different settings and features of your camera. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the camera of your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Trash phone
on November 20, 2025
Posted by: Anonymous
Expertise:Intermediate
The Samsung Galaxy S25 Ultra has been a profound disappointment after nine months, proving that premium hardware cannot fix a fundamentally compromised user experience.
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, November 21, 2025
Hello Gaurav Sabhaya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also provided a link to the complete manual for your device to help you with any alternative gestures and settings you can use to best align the device to your usage and comfort. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance through chat from our experts. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US