Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,909 Reviews)
Rating breakdown 20,909 reviews
5 Stars
17,988
4 Stars
2,272
3 Stars
394
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,014 out of
1,167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Not bad, but missing the Fold
on October 15, 2025
Posted by: Jigglenautt
[This review was collected as part of a promotion.] Not bad at all. Great phone, Galaxy AI and all, but I miss the bigger screen on the Fold. Too bad the Fold line is not there yet.
Value
4
Response from Samsung USBy R&R Team, October 16, 2025
Hello there Jigglenautt, we are so pleased to hear that you are enjoying the usage and capabilities of your Samsung Galaxy S25 Ultra. We love that you are finding uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Very nice phone plenty of features, i like the magic erase feature and the ai
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Jeffery Bledsoe, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are pleased with the quality of your device, and enjoying the enhanced features of your camera. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The display is exceptional.
on February 9, 2025
Posted by: Amit
from NC
Expertise:Expert
This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: LawdBlackNephew
from Bronx NY
Expertise:Intermediate
Verified Purchase:Yes
This one is cool, but the S24 felt more sturdy and presentable.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, but not an Ultra
on February 11, 2025
Posted by: Gowthaman
[This review was collected as part of a promotion.] Excellent screen. Blazing fast. Cameras needs to be improved. Photos are too bright sometimes.
S Pen is a downgrade
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hey Gowthaman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are thrilled with the display and speed of your device. We have provided a link to an article to help you with both the camera features and S Pen usage. We have lastly, provided a link to the Samsung Support Team if you have any additional questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
1
My pen😢😭😭😭
on February 22, 2025
Posted by: Thebirdman
[This review was collected as part of a promotion.] They butchered him no pen Bluetooth on the 25 makes it a 1 out of ten design for me also it seems cheaper and doesn't have as vibrant colors
Value
1
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Thebirdman, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when some of your favorite features have been changed and you are finding the ways to continue to use those features. We have provided links to an article to help you with the redesigned S Pen features, and another to the full device manual. This will highlight both the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about these features or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US