Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,843 Reviews)
Rating breakdown 20,843 reviews
5 Stars
17,884
4 Stars
2,269
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,114 out of
1,292)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on March 13, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] My galaxy 25 ultra has treated me well over the past year. Battery life is still running strong. I use my phone to look up things, play games, check email and various other things. Occasionally I will use the galaxy ai feature of the phone however still learning how it works. Would not consider any other phone option
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I bought it for the camera
on March 13, 2026
Posted by: LoveMikki
[This review was collected as part of a promotion.] My Galaxy s25 ultra was an upgrade from the 23 ultra. It works just as well with not a noticeable difference in the two models. I love the ultras because of their camera & the Galaxy AI abilities. This phone had a camera issue but it was under warranty & was fixed. Since then it's worked great. The camera is amazing & droids are so easy to use. I always recommend a Galaxy to anyone asking. Fantastic phone but I took off a star since it had a malfunctioning camera from early on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has amazing features!
on March 13, 2026
Posted by: Fantasylb
[This review was collected as part of a promotion.] I currently own the Galaxy S25 Ultra, and I absolutely love it. I've owned a Galaxy phone since day one. I love all the features of this phone, but one of my favorites is the ability to remove unwanted objects from your photos. I also love the ability to incorporate AI into my everyday life, from writing an important message to creating an amazing photo. Did I mention the amazing graphics in my daily games? The colors are so vibrant you sometimes forget there is a screen between you and that game. Because I haven't had my S25 Ultra for long, there are so many more features that I'm excited to find and explore. Thank you, Samsung, for your amazing products. Keep up the good work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera/ pics
on March 13, 2026
Posted by: CookieMonster
[This review was collected as part of a promotion.] My Samsung 25Ultra is my favorite phone so far. The crisp clear photos are the best. Galaxy AI is an added plus to an already awesome phone.
This phone is invaluable as a retired person who does a lot of traveling! I can pay bills, check files and so much more! I highly recommend this phone!
This phone is invaluable as a retired person who does a lot of traveling! I can pay bills, check files and so much more! I highly recommend this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best
on March 13, 2026
Posted by: Arilove
[This review was collected as part of a promotion.] First of all, I loved the camera, it asks nothing of the Nikon cameras. Its colors and how it focuses the shots on different times and aspects. I just loved her.
Every program that my cell phone contains and being able to take my computer everywhere with me, everything I do on my laptop can be done from my cell phone. The Samsungs have definitely taken a spectacular turn.
All the programs I can install have an amazing capacity, it has a lot of things apart from photographs. I really feel grateful for my Samsung Galaxy S25 Ultra cell phone.
AI is surprising, it has been very helpful, since it installs my formats and folders in order and always keeps me up to date with advances in technology.
Charging is one of the things I love the most, in just five minutes my cell phone is fully charged. It is so practical to have that loading speed, it takes you out of trouble.
Charging is one of the things I love the most, in just five minutes my cell phone is fully charged. It is so practical to have that loading speed, it takes you out of trouble.
Its system helps you know your cell phone and the areas where you can improve. It gives you a small video or, if not, it explains it so clearly that you have no doubt about using it immediately.
I have been using Samsung for many years and it has never disappointed me, it only remains for me to thank because every day they try much harder to make our lives easier and more practical.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on March 13, 2026
Posted by: GusGus
[This review was collected as part of a promotion.] I don't used Ai as often. I don't have any regrets buying this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but OS changes ruined things
on March 13, 2026
Posted by: Moogoth
[This review was collected as part of a promotion.] Great phone so far, feel like it should use way more internal storage for pictures and or videos. But the biggest problem is that android updated the OS recently and now my secure folder that i had locked with a pin, when i go to get in it i have to now set a pin on my entire phone in order to open it. I dont need a pin on my phone as its never in a compromising place and i dont leave it places randomly, for stuff i want secured i put in a secure locked folder.
Aaide from that the phone has been great, the pen/stylis works great, combined with a decent art app i can draw easy on it. The little button on the side of the pen is pretty useless to me. It really dosnt add anything except annoyance when i accidentally click it when using it.
One other feature i wish i could change. If i have my bluetooth on listening to my ear buds at home, if my wife comes home then my phone trys to then automatically connect to the car right away. I cant turn that off unless i tell it to forget the car....it drives me crazy. Just let me have a toggle to automatically connect or not a bluetooth, dont force me to do it.
"Galaxy AI" isnt bad so far but havnt had a chance to use it much
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hello Moogoth, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the overall usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you directly with the security settings available on your device, as well as the Bluetooth connection options. We have also shared a link to the complete manual for your device to help you discover and integrate the features of Galaxy AI in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best model yet
on March 13, 2026
Posted by: Markmywords3
[This review was collected as part of a promotion.] This phone encompasses many great features.
It is so user friendly.
Great camera
Long battery life
Great storage
Great organizational features
I always use the Ai feature
Highly recommend
It is so user friendly.
Great camera
Long battery life
Great storage
Great organizational features
I always use the Ai feature
Highly recommend
Value
5
Written by a customer while visiting Samsung US