Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,846 Reviews)
Rating breakdown 20,846 reviews
5 Stars
17,887
4 Stars
2,269
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,114 out of
1,292)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Everything they advertised is true
on March 13, 2026
Posted by: 25SUltraman
[This review was collected as part of a promotion.] From an owner’s perspective, the Galaxy S25 Ultra feels built for exactly how you use it: taking photos anytime, living in your music, constant WhatsApp video calls, and heavy social media.Camera for day and night daylight, photos look sharp and vibrant, with lots of detail even when you zoom in, so street shots, pets, and quick snaps for Instagram or Facebook usually look “ready to post” with no edits.At night or indoors, the phone does a strong job brightening scenes without losing too much detail, and the 5x zoom is very useful for concerts or events where you can’t get close.The only annoyance you might feel is the camera app taking a split second to focus or capture when light is tricky or you jump quickly between lenses, so you sometimes need to hold still a moment for the best shot.Music and audio As a music device, the S25 Ultra is excellent: the big, bright screen makes browsing playlists and lyrics comfortable, and the stereo speakers are loud and clear enough for podcasts or casual listening without a Bluetooth speaker.Paired with good wireless earbuds, streaming music or YouTube Music/Spotify feels smooth and snappy, and the battery can comfortably handle long listening sessions in the background while you scroll or chat.WhatsApp and video Calling for WhatsApp and other video‑calling apps, the front camera produces clear, flattering video with good skin tones, and the strong 5G/Wi‑Fi performance helps keep calls stable as long as your network is decent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything they advertised is true
on March 13, 2026
Posted by: 25SUltraman
[This review was collected as part of a promotion.] From an owner’s perspective, the Galaxy S25 Ultra feels built for exactly how you use it: taking photos anytime, living in your music, constant WhatsApp video calls, and heavy social media.Camera for day and night daylight, photos look sharp and vibrant, with lots of detail even when you zoom in, so street shots, pets, and quick snaps for Instagram or Facebook usually look “ready to post” with no edits.At night or indoors, the phone does a strong job brightening scenes without losing too much detail, and the 5x zoom is very useful for concerts or events where you can’t get close.The only annoyance you might feel is the camera app taking a split second to focus or capture when light is tricky or you jump quickly between lenses, so you sometimes need to hold still a moment for the best shot.Music and audio As a music device, the S25 Ultra is excellent: the big, bright screen makes browsing playlists and lyrics comfortable, and the stereo speakers are loud and clear enough for podcasts or casual listening without a Bluetooth speaker.Paired with good wireless earbuds, streaming music or YouTube Music/Spotify feels smooth and snappy, and the battery can comfortably handle long listening sessions in the background while you scroll or chat.WhatsApp and video Calling for WhatsApp and other video‑calling apps, the front camera produces clear, flattering video with good skin tones, and the strong 5G/Wi‑Fi performance helps keep calls stable as long as your network is decent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's reliable It's dependable last long time and\
on March 13, 2026
Posted by: Lovesweets
[This review was collected as part of a promotion.] Galaxy AI pretty cool, still trying to figure out the photo options.It's turning my night pictures into daytime
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and applications
on March 13, 2026
Posted by: bill19521
[This review was collected as part of a promotion.] Love the Galaxy AI function on the phone. It's a great help with searching places and people. The phone is great in screen size and clarity. Also I originally purchased Samsung for the greater pixel amount with the camera. I take lots of photos both stills and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No me gusta
on March 13, 2026
Posted by: Sads25ultra
[This review was collected as part of a promotion.] I don't like the overall appearance. Despite the specifications, the camera isn't as good as those on other Galaxy models in the series. I got it as an upgrade, but I would have stuck with the S24 Ultra had I known it wasn't that good. I hope the S26 Ultra lives up to my expectations.
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in quality. We have provided a link to an article to help you capture the most amazing photos and videos possible with your device. We have also provided a link to the Samsung Support Team for your convenience if you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, really handy on the job site.
on March 13, 2026
Posted by: YoungG
[This review was collected as part of a promotion.] I use AI for alot of my photos and for products I see out and about and want to know what it is and where to buy it. And it works amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great featurs.
on March 13, 2026
Posted by: Samsungshopper
[This review was collected as part of a promotion.] This galaxy S25 Ultra is pretty dang great. Anything from speed, functionality and multi-task is super easy and enjoyable on this device. AI feature is extremely helpful as well on a day-to-day basis.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 13, 2026
Posted by: Meanness
[This review was collected as part of a promotion.] I love this phone. I can keep up with my appts and my schedule on it. It reminds me of stuff I need to do. I use it for social media. I love the AI on it. I love using gemini on it to make pictures. I love taking pictures on it. The camera has great qualities such zooming and videos and pictures. I have always used Samsung phones and I will continue using them. It's easy to use the features on it. I can watch movies and videos on it easily.. I can make calls on it easily. It's a great phone.
Value
5
Written by a customer while visiting Samsung US