Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,865 Reviews)
Rating breakdown 20,865 reviews
5 Stars
17,906
4 Stars
2,269
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,114 out of
1,292)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Didn't care for this product.
on March 13, 2026
Posted by: Oldschool
[This review was collected as part of a promotion.] This phone did not perform as well as its predecessor. The battery life was not as good. I don't know if I would like Galaxy AI, I think AI is overused.
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hello Oldschool, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when you have a device that is not aligning to your expectations. We would love to help you have the best possible experience with your device and maximize the battery life. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 13, 2026
Posted by: Kid2arelif3
[This review was collected as part of a promotion.] Phone is great love all the features it has including galaxy Ai which is vary useful for so many things the camera is great size is big enough to do things but not to big to handle pen comes in handy for curtain task
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast and good features
on March 13, 2026
Posted by: Crazybear
[This review was collected as part of a promotion.] I use for work and personal stuff and it works great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Premium Galaxy Experience with Amazing Galaxy AI
on March 13, 2026
Posted by: EvLuEsm
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy device for several months now and I’m extremely impressed with the overall performance and design. The display is incredibly sharp and vibrant, making everything from watching videos to reading documents very comfortable.
One of my favorite features is Galaxy AI, which really improves everyday tasks. The AI tools help with writing, photo editing, and smart suggestions that make the phone feel much more intuitive and efficient. It’s impressive how Samsung integrated Galaxy AI to make the device smarter and easier to use.
The battery life is also excellent. Even with heavy use during the day — emails, navigation, streaming, and work apps — the phone easily lasts until the evening. The camera quality is outstanding as well, producing sharp photos with great colors even in low light.
Overall, this Galaxy device feels powerful, reliable, and very polished. Samsung continues to innovate, and Galaxy AI is a great example of how technology can genuinely improve the user experience.
Highly recommended for anyone looking for a premium smartphone.
One of my favorite features is Galaxy AI, which really improves everyday tasks. The AI tools help with writing, photo editing, and smart suggestions that make the phone feel much more intuitive and efficient. It’s impressive how Samsung integrated Galaxy AI to make the device smarter and easier to use.
The battery life is also excellent. Even with heavy use during the day — emails, navigation, streaming, and work apps — the phone easily lasts until the evening. The camera quality is outstanding as well, producing sharp photos with great colors even in low light.
Overall, this Galaxy device feels powerful, reliable, and very polished. Samsung continues to innovate, and Galaxy AI is a great example of how technology can genuinely improve the user experience.
Highly recommended for anyone looking for a premium smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has excellent features
on March 13, 2026
Posted by: Peaches
[This review was collected as part of a promotion.] Galaxy AI on my phone stopped working correctly and often only goes by the images on the present screen when im asking a question. It says things like "according to the image on this screen" when the image on the screen has nothing to do with the question. But overall aside from Galacy AI this is a pretty good working phone with spectacular features, some I use and some I don't. I use my phone for EVERYTHING so it is important to be protected from viruses and hackers. I love my phone all in all. Thank you
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has the best phones on the market
on March 13, 2026
Posted by: 1cowboyfan
[This review was collected as part of a promotion.] I've had ever S model samsung phone and by far the S25 ultra is my favorite the AI feature is excellent the processing speed is great.
The feature the S25 ultra has works good with my everyday life for work, business, and pleasure. Waiting for my S26 ultra so I can continue enjoying all that my phone has to offer.
The feature the S25 ultra has works good with my everyday life for work, business, and pleasure. Waiting for my S26 ultra so I can continue enjoying all that my phone has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful the camera and videos am
on March 13, 2026
Posted by: Love25phone
[This review was collected as part of a promotion.] This phone does wonders with videos and pictures creating my ads for my small business is so great with my phone always at my hands ready when I think of a idea and with the help of AI makes it easier for me to adjust and add to my ads I make thanks for this wonderful product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra is the best
on March 13, 2026
Posted by: Tom465
[This review was collected as part of a promotion.] Galaxy ai works perfect plenty of storage and it's super fast
Value
5
Written by a customer while visiting Samsung US