Best Buy - Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer Rating

5

Amazing powerhouse of a device.

on March 13, 2026

Posted by: Robbie

[This review was collected as part of a promotion.] I use this device for work and school and everything in between. Galaxy AI helps automate my life in so many ways.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

Love the screen and being able to use the stylus.

on March 13, 2026

Posted by: A5Sportback23

[This review was collected as part of a promotion.] I utilize my device for both professional and personal communications, including calls, emails, and text messages.

Furthermore, the integration of Galaxy AI features proves highly beneficial when capturing images for clients. These capabilities allow for the seamless removal of distracting elements, such as individuals or objects, from photographs. Additionally, the device facilitates the effortless use of third-party AI applications, such as Nano Banana Pro, for rendering purposes. As an architectural designer, these functionalities consistently prove invaluable.

Given the extensive array of features, I express a strong desire for a Samsung Experience center in Chicago.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

S25 Ultra Phone is a Excellent Phone

on March 13, 2026

Posted by: Hollow404

[This review was collected as part of a promotion.] Hardware-wise, the phone is built in a very solid way. I had other earlier Samsung phones, and the S25 Ultra has the best build compared to my previous Samsung phones. The 12GB of RAM & 256GB of storage is plenty, the cameras are really nice, and even though there was no increase in battery capacity, I get on average 2 to 4 days worth of normal use before fully charging the phone.

Software-wise, the Galaxy AI is much more useful than I expected. Now Brief is the most commonly used feature; the summarize and spell-check functions are also extremely useful. Compared to other AI features, the vast majority of what Galaxy AI offers is practical stuff like live translate, summarize, spell check, and the audio eraser in the camera app. The animations are smooth, I haven't found any major bugs, and it runs in a smooth and stable manner.Hardware-wise, the phone is built very solid. I had other earlier Samsung phones, and the S25 Ultra has the best build compared to my previous Samsung phones. The 12GB of RAM & 256GB of storage is plenty, the cameras are really nice, and even though there was no increase in battery capacity, I get on average 2 to 4 days worth of normal use before fully charging the phone.

Software-wise, the Galaxy AI is much more useful than I expected. Now Brief is the most commonly used feature; the summarize and spell-check functions are also extremely useful. Compared to other AI features, the vast majority of what Galaxy AI offers is practical stuff like live

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

Excellent well rounded smartphone

on March 13, 2026

Posted by: Phoneguy

[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra and it’s easily one of the most fun premium phones I’ve used. The design feels sleek and solid in hand, but what really stands out is how enjoyable the overall experience is compared to many other high-end phones that can feel a bit too similar.

One of my favorite parts of the phone is Galaxy AI. The Galaxy AI features are top notch and actually useful in everyday life. I use Galaxy AI for things like writing assistance, summarizing notes, and improving messages before sending them. It helps save time and makes communication smoother, especially when I’m responding to emails or organizing ideas for work. The AI tools also feel fast and seamless, which makes them easy to rely on throughout the day.

In my daily routine, I use the S25 Ultra for streaming shows, watching sports highlights, and YouTube, and the large display makes everything look vibrant and immersive. It’s also great for gaming since performance is smooth and responsive.

I also rely on it heavily for work—checking emails, reviewing documents, and staying organized. The combination of performance, display quality, and Galaxy AI makes it both a powerful productivity tool and a great entertainment device.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

Great product

on March 13, 2026

Posted by: Crystal

[This review was collected as part of a promotion.] I've had many different galaxies and they just keep improving! Currently AI is loaded onto this one and is a huge help when looking for something. I'd recommend Samsung to anyone needing a great, well built phone for everyday use as well as business use.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

Great features

on March 13, 2026

Posted by: Cdperez

[This review was collected as part of a promotion.] Extremely satisfied with this phone. I use it for more than just calls, text and social media.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

5

Excellent well rounded smartphone

on March 13, 2026

Posted by: Phoneguy

[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra and it’s easily one of the most fun premium phones I’ve used. The design feels sleek and solid in hand, but what really stands out is how enjoyable the overall experience is compared to many other high-end phones that can feel a bit too similar.

One of my favorite parts of the phone is Galaxy AI. The Galaxy AI features are top notch and actually useful in everyday life. I use Galaxy AI for things like writing assistance, summarizing notes, and improving messages before sending them. It helps save time and makes communication smoother, especially when I’m responding to emails or organizing ideas for work. The AI tools also feel fast and seamless, which makes them easy to rely on throughout the day.

In my daily routine, I use the S25 Ultra for streaming shows, watching sports highlights, and YouTube, and the large display makes everything look vibrant and immersive. It’s also great for gaming since performance is smooth and responsive.

I also rely on it heavily for work—checking emails, reviewing documents, and staying organized. The combination of performance, display quality, and Galaxy AI makes it both a powerful productivity tool and a great entertainment device.

Value

5

Written by a customer while visiting Samsung US

Customer Rating

3

Not as good as I had hoped

on March 13, 2026

Posted by: Sandrah

[This review was collected as part of a promotion.] I had the note 20 ultra feel like it HD better soft ware then the s25 ultra but I do feel like my hardware is significantly sturdier.

Value

3

Response from Samsung USBy R&R Team, March 13, 2026

Hi there Sandrah, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve as you adjust to the enhanced capabilities and changes to the software. We have provided links to the complete manual for your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions come up about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US