Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,148 Reviews)
Rating breakdown 23,148 reviews
5 Stars
19,850
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Decent But Kind Of Disappointed
on August 19, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've Always Been A Samsung Fan & Strived To Get The Next Best. I Enjoy My Phone Although I've Been Having Slight Issues With My Camera & I Just Purchased The Phone. Im Disappointed Samsung Removed The S Pen Features Like The S24 Which Is One Of The Main Reason I Upgraded. Although I Do Love The Galaxy AI Feature It's Amazing. I Enjoy The Quality Of The Phone. As Well As The Speed & Battery Life. The Phone Is Great But I Would Love For Them To Aleast Bring Back The Pen Features.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hello Saiko Yuri, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device, and we would love to help you with the features that are causing you some frustration. We have provided links to articles to help you with the redesigned S Pen features, and the different camera settings. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 19, 2025
Posted by: Simplyblessed
[This review was collected as part of a promotion.] Love the phone and all the new features. The only downside is the stylus doesn't allow you to use it to take pictures with. A major disappointment about that. My family always asks me to take the pictures because of the camera quality and the fact that the stylus allowed me to use it without holding the phone awkward to get a good picture. The Galaxy AI is on point. Very helpful and useful. I have been a long time samsung user and I am over all impressed on how they continue to innovate new features like Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
New phone.
on August 19, 2025
Posted by: LR1984
[This review was collected as part of a promotion.] Galaxy AI is great technology.
Camera is amazing.
Camera is amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on August 19, 2025
Posted by: Lovemysamsungs
[This review was collected as part of a promotion.] The power of this phone is unbelievable! Switching through seperate apps is super fast and responsive. Gameplay on this phone is extremely good, with no overheating at all. The AI on this phone is excellent with the Google "Circle to Search" being able to look up certain things while on a website/streaming app. The AI for photo editing is really good too, being able to remove certain things from photos. Let's say I have a flashlight in my hand and wanted it removed. I press the AI button, and circle the flashlight and delete it. AI fills in my hand where the flashlight handle would be and does it impressively well. I ❤️ SAMSUNG
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellence!
on August 19, 2025
Posted by: Universalyankee
[This review was collected as part of a promotion.] Galaxy s 25 Ultra is excellence in craftsmanship. I have come to expect excellence from Samsung and anyone else who has one would do the same. The AI runs smooth and fast. The cameras on this model are sharp and the zoom makes it easy to catch those small moments that make a life. Ive had a galaxy since the first version. I have come to expect the excellence of craftsmanship from all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice
on August 19, 2025
Posted by: Chef2v
[This review was collected as part of a promotion.] Overall very good, when prompted AI is very good in giving answers. One issue I have is AI coming on when I don't want to by accidentally touching screen or somehow it gets activated too easily. Photos are amazing they've only gotten better over the series it may seem sometimes that the phone has more Tech than I can actually use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is amazing
on August 19, 2025
Posted by: Worldsbestmimi45
[This review was collected as part of a promotion.] The camera is amazing. It takes great pictures. The phone is durable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Top of the Line in Tech and Build
on August 19, 2025
Posted by: Dani12Nicole
[This review was collected as part of a promotion.] My new S25 Ultra is everything I could want in a phone and more. I've had for 2 months and am still finding new things weekly that I didnt know this powerhouse could do. Trying to get used to the Galaxy Ai feature as it is extremely helpful when I remember to use it. The camera is everything I hoped for and the main reason for selecting this phone. Quick response, sturdily built, sleek, and sharp. I Will never go back to a Samsung S25.
Value
4
Written by a customer while visiting Samsung US