Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,942 Reviews)
Rating breakdown 20,942 reviews
5 Stars
17,972
4 Stars
2,277
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
phone review
on March 14, 2026
Posted by: 2007mack
[This review was collected as part of a promotion.] Galaxy AI good speed great features nice screen good camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Charging port
on March 15, 2026
Posted by: My2026Knicks
[This review was collected as part of a promotion.] I ask a lot of questions using AI I've also created screensavers with my AI I'm generally scrolling news and watching YouTube videos and renting movies with YouTube I also process my work data on my phone too, my problem is my charging port it began to fail after almost a year of use and I was hoping to try and trade it in with my insurance but it was too difficult so that's why I'm four stars everything else seems fine and I'm looking forward to Future products.
Value
4
Written by a customer while visiting Samsung US
Posted by: Carl
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Wish they would fix the scroll for contact and put the alphabet back in and make it easier to get to thy letter category you need
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, minor complaints
on March 16, 2026
Posted by: Patrick
from Starkville, MS
Expertise:Intermediate
The Phone is absolutely amazing and the built is awesome. It's been so long since I have had this phone and I still fail to figure out the top bar scroll. It pulls up the notification bar when I want to pull the quick access bar, and I never got used to the division.
Also, I am very disappointed in the S-Pen locking mechanisms. Easily pops out with sudden jerk or drop, even on grass. Caught the pen couple of times but finally lost it on a bus, and now it's gone.
Also, I am very disappointed in the S-Pen locking mechanisms. Easily pops out with sudden jerk or drop, even on grass. Caught the pen couple of times but finally lost it on a bus, and now it's gone.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Full of Features.
on March 16, 2026
Posted by: Wheelz623
[This review was collected as part of a promotion.] I use my phone daily for one thing or another. From gaming, to YouTube, to messaging on social media and texts. I also use Galaxy AI to find clothes I like from people online as well as other products. This phone is a must for people who need to stay connected.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has the best features and convient
on March 19, 2026
Posted by: Paco919
[This review was collected as part of a promotion.] Ai is great and the spen is very good gemini works good for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product takes the best photos
on March 19, 2026
Posted by: Workingmom
[This review was collected as part of a promotion.] I do everything on this phone from working to scheduling for my kids to taking photos of places we go together and in my spare down time when there is some there is so many different fun games to play thats so easy to play the with big screen size
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, weird software
on March 20, 2026
Posted by: NotHuman
[This review was collected as part of a promotion.] The S25 Ultra itself is really well made and screams quality. That is, until you use the software. I understand that Galaxy AI is the whole shtick of modern Samsung and is appealing to a certain demographic. However, that demographic is mostly shareholders, executives, and tech enthusiasts, NOT customers. Most people only want a phone, not a specialized piece of technology chalk full of AI. To me, the constant AI being shoved in my face, i.e. gemeni when holding the power button, the side bar by the volume buttons, multiple AI companions pre-installed, and integration at every point, feels like the usability of the phone was second to adding a new technology. In my opinion, it's unpolished, bloated, and a big turnoff for customers. If Samsung continues to put AI before the customer, this will be my last Samsung phone. Also, you should be able to uninstall certain system apps that you don't use, like internet or wallet
Value
3
Written by a customer while visiting Samsung US