Customer reviews from Samsung US
Samsung - Refurbished Excellent - 55 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
181
4 Stars
36
3 Stars
10
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
98 out of
111)
Customer Reviews for Samsung - Refurbished Excellent - 55 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
2
Glitchy - not just 1 but 2!!
on May 22, 2026
Posted by: Jamo
from Texas
I’ve had several technical issues with this TV. We have two in our house and they do the same things, they are absolutely not worth the hype for these TVs. Sound bar (the one that it comes with in the package) continuously does not connect after troubleshooting lots of options. They both glitch a LOT and I’ve considered dumping them in the trash, only giving two stars because the art mode is the only thing I like about the TV. You cannot use your Apple TV remote with this either and you have to consistently go to your Apple TV once you turn it on. Not a fan and I hated that I paid what I paid for these.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 22, 2026
Hi Jamo,
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and picture quality.
on May 22, 2026
Posted by: AhMeng
[This review was collected as part of a promotion.] Great features and picture quality. We really love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV, worst UI
on May 23, 2026
Posted by: Own3ofThese TVs
from Chicago
Worst UI/UX in a tv ever. Defaults to garbage Samsung tv stream. Home button defaults to NOT the Home Screen. Apps take forever to load (if it even works). Kinda looks nice though lol
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, May 26, 2026
Hi there,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Flat screen you wish you had
on May 25, 2026
Posted by: Allenjo
[This review was collected as part of a promotion.] Very easy to use and navigate. GREAT COLORS .GREAT PICTURE
Written by a customer while visiting Samsung US
Customer Rating
5
Color and brightness handle is amazing
on May 25, 2026
Posted by: Juanpamecla
[This review was collected as part of a promotion.] I love the color en my tv. This devise never reflected any light. Also, I love the texture, it look like a real.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Graat aesthetics and image quality for living room
on May 26, 2026
Posted by: Dvera
from Mooresville NC
[This review was collected as part of a promotion.] The tv looks amazing on my livingroom perfect for over the fireplace, image quality its great for the place and smart functions are very good as well.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love it but membership requirements is crazy
on May 26, 2026
Posted by: SLRx
from Tucson, AZ
[This review was collected as part of a promotion.] Love it and it is beautiful but it is surprising that it requires a membership to use the main feature.
Features
5
Performance
4
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, May 26, 2026
Hi,
Thanks for sharing your thoughts on Art Store. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for sharing your thoughts on Art Store. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US