Customer reviews from Samsung US
Samsung - 75" Class Q8BA Series 4K UHD QLED LCD TV I Color: Black
Average customer rating
4.8
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
879
4 Stars
133
3 Stars
19
2 Stars
13
1 Star
9
26%of customers recommend this product.
(
5 out of
19)
Customer Reviews for Samsung - 75" Class Q8BA Series 4K UHD QLED LCD TV I Color: Black
Customer Rating
4
Great picture, but poor panning.
on October 13, 2021
Posted by: TravelogueWatcher
[This review was collected as part of a promotion.] Picture is sharp and bright, but when the content is a slow panning panorama the picture becomes jerky and updates in hesitant jumps instead of smoothly panning. This is a problem with the tv’s internal video processing. If you watch a lot of travelogues or nature films, this is not the tv for you.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 13, 2021
TravelogueWatcher,
Thank you for choosing the Samsung Q80A TV and for sharing your feedback regarding your image quality. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
To ensure that your TV’s picture is optimized, please also be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing the Samsung Q80A TV and for sharing your feedback regarding your image quality. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
To ensure that your TV’s picture is optimized, please also be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Don't know anything about this new tv
on April 14, 2021
Posted by: DeezNutz48
[This review was collected as part of a promotion.] My daughter has a smart TV I've used b4 for UTube, Tubi, etc....I really was impressed with the quality of the TV its self, but didn't like that you could only stream if u had wifi for the features...
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 15, 2021
DeezNutz48:
I am glad to hear that you are impressed with the quality of your Q80A TV. You can watch streaming content by connecting both wired and wirelessly. You don’t need to connect via Wi-Fi. You can also connect via a LAN cable. Go to: Settings > General > Network > Open Network Settings > Wired
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I am glad to hear that you are impressed with the quality of your Q80A TV. You can watch streaming content by connecting both wired and wirelessly. You don’t need to connect via Wi-Fi. You can also connect via a LAN cable. Go to: Settings > General > Network > Open Network Settings > Wired
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome tv everything is built in
on July 1, 2021
Posted by: loverofsamsung
[This review was collected as part of a promotion.] This tv is awesome I like that everything is built in no need for streaming devices or sticks but you can plug them in if you need to.
The picture quality is amazing crystal clear the sound is crisp I dont think I will need a soundbar.
This tv is HUGE we went from a 52 inch to an 85 inch HOLY COW what a difference
buy this tv you will not regret it.
The picture quality is amazing crystal clear the sound is crisp I dont think I will need a soundbar.
This tv is HUGE we went from a 52 inch to an 85 inch HOLY COW what a difference
buy this tv you will not regret it.
Written by a customer while visiting Samsung US
Customer Rating
4
Good bang for your buck.
on July 25, 2021
Posted by: Afostheboss
[This review was collected as part of a promotion.] So, for what you pay, this is an excellent television.
Good for your first tv or if you have no real reference of uhd.
Definitely better than your old 1080p.
But, to me I just don't feel like it's bright enough at times. I've never had the brightness at max on any tv before, and this one has been on max since I opened it and is still really dark in dark scenes.
But, even then still watchable cause it's so huge.
So. Overall. 8/10.
10/10 if you are switching from 1080p.
4/10 though if you can afford to she'll out on a higher class model of Samsung, or wait until 8k goes live.
Written by a customer while visiting Samsung US
Customer Rating
1
Audio glitch
on January 22, 2022
Posted by: DG82
trying to use native tv apps like youtube tv but audio doesn't pass through through onkyo home theater receiver using hdmi/arc, have to use separate roku device. have tried optical output and that doesn't work either. according to onkyo tech support, they have seen this issue before with samsung tvs.
this is a such a simple feature and it's so disappointing that a company like samsung cannot provide it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 24, 2022
DG82,
We appreciate you sharing your feedback regarding the issues you are experiencing with your TV’s audio. Please check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. Go to: Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If your issue persists, please reach out to us so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your feedback regarding the issues you are experiencing with your TV’s audio. Please check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. Go to: Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If your issue persists, please reach out to us so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Love my tv
on April 8, 2021
Posted by: Ssung
[This review was collected as part of a promotion.] I wish they had different browser option. Come with keyboad
Written by a customer while visiting Samsung US
Customer Rating
5
The most experience you ever see on the world
on April 8, 2021
Posted by: ElbaselinaS33
[This review was collected as part of a promotion.] I like the T. V. to use for movies games and other things.
The things I really likes on Samsung products. the screen are very clears and good quality that always get Samsungs on cell phones and TV
The things I really likes on Samsung products. the screen are very clears and good quality that always get Samsungs on cell phones and TV
Written by a customer while visiting Samsung US
Customer Rating
3
Was a great tv
on June 28, 2021
Posted by: Stargirl1337
[This review was collected as part of a promotion.] It was clear as day husband loved it as a gift word for everything raising curvature no definitely worth the purchase is very lie easy to set up so I day
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Stargirl1337,
I am happy to hear that you are enjoying the upgrade to your new 2021 Q60A QLED 4K TV. Quantum HDR brings dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am happy to hear that you are enjoying the upgrade to your new 2021 Q60A QLED 4K TV. Quantum HDR brings dynamic tone mapping that draws from a wider range of color and brightness than standard HD. Deep blacks, vibrant imagery and detail always shine through.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US