Customer reviews from Samsung US
Samsung - 75" Class Q8BA Series 4K UHD QLED LCD TV I Color: Black
Average customer rating
4.8
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
879
4 Stars
133
3 Stars
19
2 Stars
13
1 Star
9
26%of customers recommend this product.
(
5 out of
19)
Customer Reviews for Samsung - 75" Class Q8BA Series 4K UHD QLED LCD TV I Color: Black
Customer Rating
1
Dead pixels
on April 19, 2021
Posted by: Danchay
from St Louis, MO
Expertise:Intermediate
TV arrived defective with dead pixels. Will update after repair.
Pros: Realistic color, Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 20, 2021
Danchay:
We appreciate you sharing the details of your issue with dead pixels and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We appreciate you sharing the details of your issue with dead pixels and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
great tv but produces too much heat
on June 28, 2021
Posted by: llacoter
[This review was collected as part of a promotion.] Love watching videos but after 1hour room is very hot.forced to turned it off. ..
why not make a tv that saves on electricity?it is not ecofriendly.
why not make a tv that saves on electricity?it is not ecofriendly.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Hi llacoter,
Thank you for purchasing the Q60A TV and for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.
Should you have additional concerns regarding heat emitted from your TV, please know Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Q60A TV and for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality.
Should you have additional concerns regarding heat emitted from your TV, please know Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
i like it has the feature that i need
on April 1, 2021
Posted by: miguel1shop
[This review was collected as part of a promotion.] samsung has a good resolution a good sound a good features ita a good quality for my family they love it
Written by a customer while visiting Samsung US
Customer Rating
3
Probably better than 3 stars.
on April 4, 2021
Posted by: Walt13
from USA
i opened the box today, got it mounted and hooked up and turned on and updated. so far picture is very good and for me it will be a learning curve which i expected. my problem which i will try to post a pic is that on the front left of the screen there is a small bar code label that looks to be difficult to remove and has some residue that i do not know how to get off without damaging the screen. i tried a chat but will apparently need to call someone during business hours. i really can't believe a sticker like this was placed on the front.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 9, 2021
Walt13:
Thank you for purchasing the Samsung Q80A QLED 4K TV and for sharing your experience with removing a label from your screen. Your details have been shared with our internal teams. Please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Q80A QLED 4K TV and for sharing your experience with removing a label from your screen. Your details have been shared with our internal teams. Please give us the opportunity to assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on April 19, 2021
Posted by: QLED55
[This review was collected as part of a promotion.] The set up was easy. Tied it to Alexa love the feature to change channels with Alexa. Love the sound quality. Only issue is that there is a very light film on the tv that needs to be removed. Figured it out because a sticker was on the front of the TV. You first have to remove the films from the side, then at the bottom right corner with your thumb you can feel it and then pull off. Samsung support didn’t know what was even talking about. But it all worked out in the end. Great TV!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV & Great Value
on March 15, 2022
Posted by: John
from Morgantown
the television is fantastic. it has a very clear and crisp picture, with so much color. it is almost like watching movies being filmed live. sound is good, but maybe i expected it to be a little more. however, i invested in a samsung sound bar and now my set is complete. it's like having a mini theater in my living room. i am very pleased!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow!
on March 27, 2021
Posted by: Double D
great tv! i love it. worth every penny. feels like this tv was made for the xbox series x because it looks amazing. the solar powered remote is just icing on the cake. highly reommended.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 30, 2021
Double D:
I am happy to hear that you are enjoying your new 2021 Q80A 4K QLED TV featuring Motion Xcelerator Turbo+ for enhanced motion clarity and smooth, fluid motion at 4K 120Hz. Have you been enjoying the Super Ultrawide GameView & Game Bar – our new 2021 features allowing you to get into the game without distraction?
If you have any questions about features, settings, etc., Samsung Customer Support is here to help.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Text HELP to 62913
Samsung Members App
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
I am happy to hear that you are enjoying your new 2021 Q80A 4K QLED TV featuring Motion Xcelerator Turbo+ for enhanced motion clarity and smooth, fluid motion at 4K 120Hz. Have you been enjoying the Super Ultrawide GameView & Game Bar – our new 2021 features allowing you to get into the game without distraction?
If you have any questions about features, settings, etc., Samsung Customer Support is here to help.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Text HELP to 62913
Samsung Members App
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Failure
on July 4, 2021
Posted by: Calamityjane
from Billerica,MA
Expertise:Intermediate
Out of the box, it has a significant audio lag. This exists on the TV speakers, not a sound bar. And across all channels. The sound is also not really “dynamic.” As for sound motion tracking, it doesn’t seem apparent. The picture is honestly not that much better than my older Samsung that I replaced. There is no charging cable included for the solar remote. The remote would also benefit from being backlit. The only good qualities are the cable management and the design itself. Otherwise, it’s an absolute failure at this price.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hi Calamityjane,
Thank you for purchasing the Samsung Q80A TV and for sharing your thoughts on the remote design and sound quality. The Solar Cell remote can be charged by using the solar cell or the USB-C port on the bottom of the remote. We recommend using an original Samsung charger, which is not included. We also appreciate your feedback regarding sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address the lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
In addition to Object Tracking Sound, the Q80A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
You can also customize sound with Expert Settings.
Go to: Settings > Sound > Expert Settings
If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
To assist you with possible image and sound settings adjustments for a better experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung Q80A TV and for sharing your thoughts on the remote design and sound quality. The Solar Cell remote can be charged by using the solar cell or the USB-C port on the bottom of the remote. We recommend using an original Samsung charger, which is not included. We also appreciate your feedback regarding sound delays. Please be sure your firmware is up to date with version 1560.5 which includes updates to address the lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
In addition to Object Tracking Sound, the Q80A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
You can also customize sound with Expert Settings.
Go to: Settings > Sound > Expert Settings
If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
To assist you with possible image and sound settings adjustments for a better experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US