Customer reviews from jbl.com
JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Average customer rating
4.2
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Customer Rating
1
Save your money and buy something else
on August 10, 2025
Posted by: mdmddmdm
These ear buds are basically garbage. At least once a day one or the other just won’t connect, which requires me to reset them and start over. They are also super uncomfortable. I’ve only had them a month and am ready to toss them and buy something else.
Response from jbl.comBy Customer Support, August 10, 2025
Thanks for your feedback. We would like to work with you to directly address the issue with your JBL Quantum TWS. Please contact us, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
5
Great features.
on August 23, 2025
Posted by: MOS1290
Great sound, noise cancelation and comfortable. Highly recommended.
Written by a customer while visiting jbl.com
Customer Rating
5
Love my earbuds
on August 24, 2025
Posted by: Legacydoll
from Augusta, Georgia
I love my JBL purchase. Easy to use and works great! Earbuds are quite comfortable.
Written by a customer while visiting jbl.com
Customer Rating
5
Great value
on August 29, 2025
Posted by: Mike P C
Works great for the price. Love the sound. The noise cancelling works good
Written by a customer while visiting jbl.com
Customer Rating
3
Somewhat ok earbuds
on September 3, 2025
Posted by: For now earbuds
It it hurts my ear and they are supposed to be comfortable they don't last battery right they are okay earbuds
Response from jbl.comBy Customer Support, September 4, 2025
Thank you for your feedback. We recommend creating a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. And for the battery issue you're experiencing, we recommend charging your headphones upto 100%. If it doesn't meet the advertised 16 hours of playtime even at low to mid-volume levels, there could be a problem with the battery. Please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Great for what I need
on September 8, 2025
Posted by: LunatikLogic
from North Carolina
I bought these on sale. The USB dongle is great for PS5 and other consoles. Sound quality is good, the EQ in the app helps make it better. Only real con for me was the battery life, but you can throw them in the case and have more charge quickly. All around, JBL always puts out a great product. 4/5
Written by a customer while visiting jbl.com
Customer Rating
4
Great quality & features - low battery life
on September 8, 2025
Posted by: DesertRaz
from Reno, NV
Been using these for a little over a month now and I absolutely love them on my phone (via bluetooth) and my PC (via dongle.) Talkthru is easy enough to access and its been helpful when people try to get my attention. I really enjoy being able to tap an earbud three times to swap between phone and PC too.
Only issue is that the batteries seems to run out quickly. I get low battery warnings after about 3 hours of use with no ambient sound features on, Talkthru, ANC and Ambient Aware reduce this to less than a hour if I leave them on. The charge fairly quickly in the case, but after 3 charges the case needs to be charged. That's less than 3 hours totaly playtime if I use ANC or Ambient Aware, but I still find it a minor gripe; despite me going on over length about it.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on September 10, 2025
Posted by: Jaimeb
I bought ear buds about a month ago and I absolutely love it. I take to work everyday and last week I did overtime and they still charge was great. I have many JBL speakers and 1 of them is almost 5 years old and still works great
Written by a customer while visiting jbl.com