Customer reviews from jbl.com
JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Average customer rating
4.2
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Customer Rating
4
A “Game” Changer Headphone
on June 3, 2022
Posted by: Josh502
from Campbellsville, KY
[This review was collected as part of a promotion.] The JBL Quantum TWS Headphones are a must have for your active gamer (PC or otherwise), workout enthusiast, or just anyone who enjoys great sound.
Sound : The JBL Quantum TWS Headphones are designed to submerge you deep into the life of your game. However, they do pretty well at connecting you with your favorite action movie or music jam. The very first thing I noticed about the sound was the deep bass. For as small as these headphones were the bass was not lacking. A rap/hip-hop song can rattle your eardrums if you want it too. Rock is clear and crisp with every instrument heard. Playing Classical music will have you feeling as if you’re in the auditorium itself. JBL did not hold much back when developing these headphones. On a side note I will say you have to turn the volume up most of the way to get a desired sound I feel.
Design : The JBL Quantum TWS Headphones come in a compact, small, pill-shaped charging case that magnetically holds your earbuds. The case is made out of what seems to be cheaper plastic and could break on a single drop so be careful. The earbuds are well designed. The shape fits my ear snugly and allows for no sound to escape. The JBL logo on the back end of the drivers is metallic looking and adds a sense of exclusivity to these earbuds. They have added a USB-C dongle to the case as well to be used when gaming however this piece just snaps in (no magnetic attachment)…which disappointed me. The elongated stem on the ear buds make it easy to put your earbuds in and out and even adjust. Overall, JBL did a great job when designing these headphones.
Technology : The JBL Quantum TWS Headphones don’t come with out their own features. These bad boys carry ANC, ambient aware (that adjust to the sound around you as needed), duel Bluetooth connection (thanks to the dongle), and up 6 hours of playing time with ANC on (8 hours with it off). You can connect to your favorite AI assistant to assist you when needed. With 4 booming front microphones you never have to worry about anyone hearing you as well.
Conclusion : If you’re looking for a pair of amazingly great sounding headphones to take you gaming to the next level than this is your set! You will not be disappointed with the feel, sound, or ability of these for your next tournament.
Written by a customer while visiting jbl.com
Customer Rating
5
Great and versatile headphones
on June 21, 2022
Posted by: Kevin1015
from Sag Harbor, NY
[This review was collected as part of a promotion.] This is a great and versatile product. Perfect for anything, from wearing for phone calls then taking to the gym for a workout. The noise cancellation is a great feature as well.
The overall quality of these headphones are great. The sound quality is spectacular. They are great for listening to music and watching movies on your laptop. They fit well in your eyes and do not fall out. This allows for a multitude of activities including phone calls, working out, listening to music, watching movies, etc. The battery life is incredibIe as well. I have no complaints with these headphones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
POOR
on August 7, 2023
Posted by: trumpbiden
I am a packaging artist. Thats my job thats my career. JBL should be ashamed in 2023 for sending such a small item in a convaluted set of boxes, with manuals that the type is so small you'll need sherlock holmes to help. Just look at apple for direction. How come with apple u just simple take it out the box put in your ears and viola!!!!!!
By Customer Support, August 7, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our product didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Can’t hold a charge!
on February 10, 2026
Posted by: Cant hold charge
Good at first, but don’t waste your time or money. Not even 2 years later and my earbuds are totally crapping out! Won’t hold a charge.. take them out of the case (& yes, they’re clean) and within half hour less than 50% and then one esr totally dying.
Response from jbl.comBy Customer Support, February 11, 2026
Thanks for your feedback on our JBL Quantum TWS. The published up-to-playtime is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please contact us for further assistance here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Premium gaming earphones!
on May 30, 2022
Posted by: VictorV
from Los Angeles, CA
[This review was collected as part of a promotion.] Able to connect to two devices at once, was able to toggle between my cellphone and Switch. Noise cancelling does a excellent job filtering out unwanted loud noises. Loaded with features, a must hear to believe!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic Sound
on July 27, 2022
Posted by: jlee89
Got this for both gaming and just listening to music on a daily basis. The noise cancelling is fantastic and it really helps me focus on my games also. I like that it's completely wireless so I don't have to wear bulky headphones entire time.
Written by a customer while visiting jbl.com
Customer Rating
5
Great ear buds
on July 22, 2023
Posted by: Auntie Boo
from Missouri
I wear ear buds at work 8 to 9 hours a day. These ear buds are the most comfortable I've ever had. The sound is amazing and the battery lasts a long time. I will definitely buy these again when the time comes
Written by a customer while visiting jbl.com
Customer Rating
4
Decent choice
on August 3, 2023
Posted by: Witt
from NJ
Decent sound quality, easy to connect and switch between devices, but it is not comfortable to wear them for a long time.
Written by a customer while visiting jbl.com