Customer reviews from jbl.com
JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Average customer rating
4.2
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Refurbished Excellent - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Customer Rating
5
Great earbuds
on June 4, 2022
Posted by: Mikey Mike
from Charleston, SC
[This review was collected as part of a promotion.] The earbuds are great! Good sound, base, and separation. The 10mm drivers are what stand out. They are the best earbuds I have used for gaming. They work well with the software, and they are very comfortable for earbuds. I just prefer the comfort of headphones for longer sessions of gaming. If you are in the market for something that will fulfill both gaming and normal earbud use this would be the first choice hands down of anything out there. Well done JBL.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Quantum TWS
on May 1, 2023
Posted by: Merino80
They sound good but the battery life is absolutely horrible. I get about 2-3 hours of battery life with a full charge. Disappointed with JBL on these headphones. Would not recommend.
By Customer Support, May 1, 2023
Thank you for providing your feedback on our JBL Quantum TWS. It has up to 16 hours of battery life and this may vary depending on volume and music content. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Terrific To Say The Least
on June 1, 2022
Posted by: RockyKarthik
from Cincinnati, OH
[This review was collected as part of a promotion.] Can’t put in words how much I’m impressed by these pair of earphones.
Quantum technology in an earbuds is something I’ve never expected but JBL made it possible.
It’s flawless for office/personal calls. Better Base than many other JBL top class earphones. Music, Games, Work, you can use it for anything and get the best experience.
Quantum technology in an earbuds is something I’ve never expected but JBL made it possible.
It’s flawless for office/personal calls. Better Base than many other JBL top class earphones. Music, Games, Work, you can use it for anything and get the best experience.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL is Always the Best!
on June 3, 2022
Posted by: Minisushi1212
from Prosper, Texas
[This review was collected as part of a promotion.] With so many different companies developing earbuds and headphones to improve sound quality and user experience, JBL never fails. The Quantum TWS exceeded my expectations and more in terms of usability, flexibility and overall experience. I've always used JBL for many applications from gaming to working out on the daily. I've also used other brands such as Bose, Beats, and Apple AirPods. In my opinion, it's a very close competition, however, these JBL earbuds have the best value out of all the competitors in this price range.
Here are some pros and cons:
The sound is amazing right out of the box! The equalizer in the JBL app lets me customize sound tuning to my likening, however, is not necessary for a great listening experience. There is plenty of bass, good mids, and highs also. They are comfortable to wear for a couple hours or longer with the right sized tips without my ears getting tired. The call quality is great and I love the tap to talk feature. The battery life is solid as well. I spent around 2 hours gaming with my friends and only lost around 10% battery life. The bluetooth connectivity range is great as well. I can walk about 30 feet and go upstairs and have music or a call still connecting without breakage.
Here are some pros and cons:
The sound is amazing right out of the box! The equalizer in the JBL app lets me customize sound tuning to my likening, however, is not necessary for a great listening experience. There is plenty of bass, good mids, and highs also. They are comfortable to wear for a couple hours or longer with the right sized tips without my ears getting tired. The call quality is great and I love the tap to talk feature. The battery life is solid as well. I spent around 2 hours gaming with my friends and only lost around 10% battery life. The bluetooth connectivity range is great as well. I can walk about 30 feet and go upstairs and have music or a call still connecting without breakage.
Now the cons (theres only 1!):
The active noise canceling on these earbuds are quite weak when compared to the AirPods Pro. The quantum TWS does a great job switching between the 3 options, however, it is lacking in this department.
The active noise canceling on these earbuds are quite weak when compared to the AirPods Pro. The quantum TWS does a great job switching between the 3 options, however, it is lacking in this department.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Very impressed with these earbuds!!
on June 14, 2022
Posted by: yjax
from Roswell, GA
[This review was collected as part of a promotion.] These Quantum TWS earbuds sound fantastic...and they're just what the doctor ordered, as it pertains to my needs and preferences in higher sound quality earbuds. They are relatively light in weight, sharp looking, and both fit and stay in place exceptionally while in my ears. Furthermore, they're jam-packed with numerous advanced sound/noise cancelling/gesture control/fast charging/etc features.
Though I can't claim to be a huge gamer, I very much enjoy the advances in 3D VR technology, and watching movies that take advantage of high-end sound formats such as Dolby Digital, DTS, Dolby Atmos, etc. Additionally, finding and listening to 3D spatial music soundtracks, and even the occasional binaural YouTube videos, I must admit I was pretty skeptical earbuds would provide the kind of immersive 3D surround sound that I was hoping for. However, I will admit I was totally wrong in that assumption. The gamers will be more than impressed with these earbuds.
Another big win for me with these earbuds is how quickly and easily these earbuds connect and/or switch between my work phone and computer. This is especially true when situations such being on an important work-related conference call and our dog is letting me know he REALLY needs to go out. Previously, I had to excuse myself from the room, or remove my wired or wireless headset and attempt to reconnect to the meeting as I moved too far from my computer. The device switching with these earbuds has been so quick I no longer miss what's being discussed while reconnecting.
There are only a couple of relatively minor reasons I couldn’t give the Quantum TWS Earbuds a full five out of five stars in this review. Having said that, if given the option I would have rated them a 4.5 out of 5 rating. Anyway, here's what my concerns were. The overall build quality and appearance of the earbuds are fantastic, in my opinion, but I can't say the same for the charging case. They charge quickly, and the earbuds quickly pull themselves into place to be charged, but it's not the quality plastic material I've come to expect for such quality earbuds. I also wasn't overly impressed with the included on-paper directions that came with the earbuds. The directions weren't as clear-cut and straight-forward as I would have liked them to have been, and the font/print was so small it was very difficult to read them clearly.
To close, even though there are a couple of things that I felt could be made better, I would highly recommend these earbuds to gamers and those who truly enjoy immersive 3D sound experiences...in a very minimalistic package!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Lightning Quick Dongle Connecting!
on June 2, 2022
Posted by: Eddie32
from Lakewood, CA
[This review was collected as part of a promotion.] Super easy console hookup! I was listening to the videogame as quickly as I plugged in the dongle and hit the button. I didn't even have to run the setup through the app first. I definitely recommend connecting to the app first and being able to make the sound adjustments. Overall these were amazing during game play and better after running the ANC setup. I loved the immersive surround sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
I desperately want to give these earbuds 5 stars!
on May 31, 2022
Posted by: cetheridge30
from Warner Robins, GA
[This review was collected as part of a promotion.] I will start with the good, then do the "ok" and then the bad.
The good:
These are, by far, the best sounding ear buds I have used so far. I am a sound engineer and regularly run expensive systems and I have used all of the major brands of ear buds and nothing to me comes close. They are tonally balanced from the low mid range all the way up to the upper range, and the low end has a ton of punch but doesn't sound like its too much. I played a multitude of of genres and I never heard anything I didn't love. These buds have a ton of features and customizations. If you want to tweak the EQ, it is really easy to do, but I didn't need to change much to suit my tastes. As I said, they are really well balanced.
These are, by far, the best sounding ear buds I have used so far. I am a sound engineer and regularly run expensive systems and I have used all of the major brands of ear buds and nothing to me comes close. They are tonally balanced from the low mid range all the way up to the upper range, and the low end has a ton of punch but doesn't sound like its too much. I played a multitude of of genres and I never heard anything I didn't love. These buds have a ton of features and customizations. If you want to tweak the EQ, it is really easy to do, but I didn't need to change much to suit my tastes. As I said, they are really well balanced.
The "ok":
So the noise cancelling is decent. It works. It is not the best I have used, but it does compensate for your ear canal and that seems to balance the ear pressure issue that noise cancelling seems to cause. The ambient aware feature is just "ok". I have other JBL headphones that have EXCELLENT ambient aware and these just don't seem to pick up enough or just don't seem to get loud enough to hear what is going on around you.
So the noise cancelling is decent. It works. It is not the best I have used, but it does compensate for your ear canal and that seems to balance the ear pressure issue that noise cancelling seems to cause. The ambient aware feature is just "ok". I have other JBL headphones that have EXCELLENT ambient aware and these just don't seem to pick up enough or just don't seem to get loud enough to hear what is going on around you.
The bad:
These jokers hurt! I assume it is because of the fit and the shape of my ears, but I have tried to wear them for about a week now and every time, about 20 minutes in, I get a pain around the bottom side of my ear. Not inside the ear canal but where the body of the buds rest. It is quite painful to the point where I can no longer wear them. Huge disappointment because the sound of these buds are worth attempting trying to get used to them and maybe they won't hurt after I get used to them, but so far it gets to the point where I can't stand it. I am not knocking a star off for that because it is probably just my ears, but I have not found another bud that hurts.
These jokers hurt! I assume it is because of the fit and the shape of my ears, but I have tried to wear them for about a week now and every time, about 20 minutes in, I get a pain around the bottom side of my ear. Not inside the ear canal but where the body of the buds rest. It is quite painful to the point where I can no longer wear them. Huge disappointment because the sound of these buds are worth attempting trying to get used to them and maybe they won't hurt after I get used to them, but so far it gets to the point where I can't stand it. I am not knocking a star off for that because it is probably just my ears, but I have not found another bud that hurts.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL tws
on June 1, 2022
Posted by: Danthaman92
from Atlanta ga
[This review was collected as part of a promotion.] The earbuds are amazing they fit well they have a long battery life and have that deep JBL sound you expect to them ! Overall I’m very impressed And satisfied with them ! You can use them over Bluetooth or on PlayStation and Xbox or pc they are great ! They charge quick and last a long time and I have had no problems with them conncecting or people hearing me when used with my phone ! The value is great for what you get and when you get home these you will be happy
I would recommend this to a friend!
Written by a customer while visiting jbl.com