Customer reviews from motorola.com
Motorola - Refurbished Excellent - Moto G Play 2023 32GB (Unlocked) - Navy Blue
Average customer rating
3.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
14
4 Stars
3
3 Stars
3
2 Stars
3
1 Star
10
48%of customers recommend this product.
(
13 out of
27)
Customer Reviews for Motorola - Refurbished Excellent - Moto G Play 2023 32GB (Unlocked) - Navy Blue
Customer Rating
1
Very very very very very very very very very poor
on December 27, 2024
Posted by: Ironic Kamikaze
from Des Moines, IA
I hate this phone, I won't accept it for a gift or in the other words I won't take it even if I was getting paid every month for using it, the phone is garbage I hate everything about this phone, the way it look, I hate the facts that they still got that shenanigans in market smh
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 2, 2025
Thank you for sharing your feedback with us, Ironic. We're sorry to hear that you're dissatisfied with your experience. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Worst phone ever
on January 24, 2025
Posted by: Jayjay
from Provo, utah
It will kick you out an apps run out of storage right when get it set up I had reset it several hundred times.stop music for no reason.you'd have to clear all open the app again and clear all won't work most the time
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 28, 2025
Hi Jayjay, We're sorry to hear that you’re experiencing so many challenges with your phone. We understand how frustrating it must be to deal with app crashes, storage problems, and interruptions to your music playback. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
The Worst Phone I've Had in Years
on February 12, 2025
Posted by: Gavin1789
from Washington
Super slow, half the pictures I take won't load despite being connected to a good wifi network. Will randomly glitch out videos and close apps, this terrible piece of technology will disconnect from bluetooth at random, despite me never having that issue with previous phones, laptops, etc. The reason that this phone broke me down to the point of writing a review is because today the screen turned black at random, refusing to turn on for just over 10 minutes while an alarm I had set blared for it, the power button as well as the volume buttons did nothing.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, February 14, 2025
Hi, We’re sorry to hear about the problems you've encountered with your phone. We understand how frustrating it can be when the performance doesn’t meet your expectations, especially when the phone won't turn on. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you so we can discuss this matter further. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible cash grab for a phone
on August 14, 2025
Posted by: Shu Staggs
I have had this awful phone for a while and it's starting to really make me mad. The camera sucks, no point in taking selfies. Storage is 32GB and Android 13 takes up 60% of that storage. 3GB RAM won't get you anywhere. I can barely scroll on the web because it'll keep crashing or lagging. Terrible phone! Shouldn't be sold anywhere.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Shu, We’re sorry to hear about your experience and understand how frustrating these performance and storage limitations can be. As we stand behind our products, we would like to make this right. Please do check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Even free.. Your time is worth more..
on October 8, 2025
Posted by: GHOUL
I'm glad I didn't pay for it... It does allot of stuff on its own... Charges slow.. No room after the system files take up 80%.... It doesn't unlock when I swipe up...I have to click the power button Everytime after swiping up... It's super fragile...4g and slower... It doesn't do anything consistently.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 8, 2025
Hi GHOUL, We're sorry to hear about your experience, and we appreciate you taking the time to share this feedback. We'd like to help go over a few steps that may improve your phone’s performance. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
3
Hmm. Not like I expected it to be, ironically
on September 1, 2023
Posted by: Clara_bowtie77
from Louisville KY
I loved every version of the Moto G that I've owned since they came out. Since I was ordering this one directly from them and it was a fairly new to market model I figured I'd be happier with it than I was with the others and I love the others. Unfortunately that's not the case. It takes a lot longer to charge for whatever reason and the battery doesn't seem to last as long. One of my favorite mobile games isn't supported on the new model even though I could play it on the older Moto G phones? It crashes more frequently which the previous ones never did so quickly. It loses track of my SD card for unknown reasons and I have to deal with that. In general very underwhelmed.
I know it's a budget phone but I truly would have just gotten another 2020 model because I love that phone. I was supposed to be able to get the V from my carrier but here in the states they are really into promising upgrades they are not planning on delivering. And since we have what...2 actual networks 3 tops switching doesn't help. Chances are the same mega corp owns your plan. So not entirely Motorola's fault. But they didn't complain about it either. And they didn't make these new Gs anything but basic.
I know it's a budget phone but I truly would have just gotten another 2020 model because I love that phone. I was supposed to be able to get the V from my carrier but here in the states they are really into promising upgrades they are not planning on delivering. And since we have what...2 actual networks 3 tops switching doesn't help. Chances are the same mega corp owns your plan. So not entirely Motorola's fault. But they didn't complain about it either. And they didn't make these new Gs anything but basic.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 1, 2023
Hi Clara_bowtie77, We appreciate your time to report this to us and we're very sorry for the inconvenience this may have caused you. Please check the email that we have sent so we properly discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
Everything you need is at your fingertips.
on June 29, 2024
Posted by: Sharen69
from Albuquerque NM
When I ordered the Motorola Moto g Play.I had no idea how many features and options it has. Just to make one, a sensor on back that records your fingerprint for security. It's truly an awesome find.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2024
Thank you for sharing your excitement with us, Sharen69. We're thrilled to hear that you're discovering and enjoying the features and capabilities of your Moto G Play, especially the fingerprint sensor for added security. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Ok of a phone
on July 14, 2023
Posted by: ser60377
from Oceanside ,CA
I don't like the fact that if I tap the screen twice it makes the font bigger and play it will play my pandora randomly. So it makes my phone turn on.
No, I would not recommend this to a friend.
Response from motorola.comBy Belle, Motorola Customer Care, July 15, 2023
Thank you for sharing your situation, ser60377. We're sorry to hear that these are happening on your phone. We stand by our phones, and we'd like to look into this deeper. Kindly check the email that we have sent, and we'll be there to assist you.
Written by a customer while visiting motorola.com