Customer reviews from Panasonic
Panasonic - Easy-to-Use Cordless Phone with Flashlight and Quick-Touch Dialing - KX-TGU4 Series - Black
Average customer rating
3.9
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
9
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for Panasonic - Easy-to-Use Cordless Phone with Flashlight and Quick-Touch Dialing - KX-TGU4 Series - Black
Customer Rating
2
nice phone
on July 11, 2026
Posted by: k
My daughter bought this phone for me and as first I liked it, but now i can get incoming calls and cannot answer them. I read the manual and it has nothing to say about how to correct this issue.
How do we fix this problem?
How do we fix this problem?
Response from PanasonicBy Team Panasonic - S, Team Panasonic, July 15, 2026
Hi! Thank you for sharing your experience. We’re glad to hear you liked the phone at first, and we’re sorry this issue with incoming calls has been frustrating. Based on the symptoms described, this does not appear to be caused by the phone itself and is more commonly related to the telephone line or service setup. We also understand your point about the manual not addressing this clearly, and that feedback is helpful.
Written by a customer while visiting Panasonic
Customer Rating
4
No wall mount
on April 3, 2026
Posted by: AuntCarol
from Liverpool NY
Gender:Female
Bought this to replace a similar Panasonic phone setup that I had for years. I like it very much, and the built-in flashlight is a great feature. Gave 4 stars instead of 5 because there is no wall mount for the base unit.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - F, Team Panasonic, April 6, 2026
Hello there! Thank you for your thoughtful review! We’re glad to hear that you’re enjoying the phone and finding features like the built-in flashlight useful. We appreciate your feedback about the wall mount and understand how that could have added more convenience. Your input is valuable, and we truly appreciate you sharing your experience!
Written by a customer while visiting Panasonic
Customer Rating
1
Returning phone and how do I do that please help m
on March 10, 2026
Posted by: Anonymous
Verified Purchase:Yes
I’m 84 I thought it was a cell phone can I please return
Response from PanasonicBy Team Panasonic - S, Team Panasonic, March 11, 2026
Hello there! We’re sorry to hear about the confusion. You can find our return policy at the bottom of our shop page. If you click on it, you’ll be taken to a site where you’ll find the return link for further assistance. Thank you for reaching out.
Written by a customer while visiting Panasonic
Posted by: Carol
from Mississippi
Gender:Female
Verified Purchase:Yes
I am very pleased with the phone. My one concern is that it doesn't have a talking phonebook like my previous Panasonic phone. I really liked that feature.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, November 28, 2025
Hi Carol! Thank you for your feedback. We’re glad to hear you’re pleased with your phone. We appreciate your thoughts on the talking phonebook feature, hearing how customers use and enjoy past features helps us consider improvements for future designs.
Written by a customer while visiting Panasonic
Posted by: Seej
from Corpus Christi, TX
Gender:Female
Verified Purchase:Yes
This phone is great for seniors. You can call your favorite person by only pushing 2 buttons. Decent volume. Easiest phone I have found for my sight challenged elderly husband.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, October 14, 2025
Hello! Thank you for your kind words. We're so pleased to hear that the phone has been a helpful solution for your husband. Simplicity and accessibility are at the heart of the design, and it's wonderful to know that features like quick dialing and clear volume are making everyday communication easier. Your feedback truly means a lot.
Written by a customer while visiting Panasonic
Posted by: Linda
Verified Purchase:Yes
I have still not been able to leave my own message on these phones !!! It will not let me
follow the directions I was sent. I am very upset about this !!!
Linda
follow the directions I was sent. I am very upset about this !!!
Linda
Response from PanasonicBy Team Panasonic - F, Team Panasonic, October 10, 2025
Hello Linda! We’re genuinely sorry to hear you’ve had a frustrating experience setting up your voicemail. If you wish to record a greeting for your phone, please make sure the answering machine is turned on by pressing ANSWER ON/OFF on the main base. Then, you can record a greeting by pressing MENU, then [#] (pound key) and then typing 302. Your input is valuable, and we’ll definitely be reviewing how we can make the instructions clearer and the process easier. We appreciate you bringing this to our attention.
Written by a customer while visiting Panasonic
Customer Rating
3
A bit disappointed because of the battery problem
on July 22, 2025
Posted by: Marilyn
Verified Purchase:Yes
Nice phone except batteries only last 2 days than you have to put it on the charger again that includes the original phone an a 2 nd one
My old phone last for days without being charged
My old phone last for days without being charged
Response from PanasonicBy Team Panasonic - S, Team Panasonic, July 23, 2025
Hi Marilyn! Thank you for sharing your thoughts with us. We're glad to hear you're enjoying the phone overall. Battery performance can vary depending on usage patterns, features in use, and the types of batteries you use. If you have AAA Ni-MH rechargeable batteries with a higher amperage the charge will last longer. Please make sure to keep the handsets on the charging cradle when they are not in use. We appreciate your feedback and will certainly keep it in mind as we continue developing products designed to meet a variety of user needs.
Written by a customer while visiting Panasonic
Posted by: Self Employed in Arizona
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
We've used Panasonic phones for awhile. My husband can't get used to mobile phones so he has an old flip phone style one for when he leaves the house, otherwise he uses a landlane. We haven't used this system long, but first off, he couldn't figure out how to get to the intercom. That's the only reason I gave it a 4 rating. They switched out the shortcut for the directory which has another shortcut. I would LOVE to see a version where I got to pick what the shortcut is. It should be the intercom. We bought enough to use all 6 extensions. Love that we can name the extensions. I used a sharpie to color the call block button red. Like the square button for shortcut directory. Haven't used the other features enough to rate them.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - F, Team Panasonic, July 14, 2025
Hello there! Thank you for taking the time to share such a detailed 4-star review, it means a lot to us. We’re happy to hear you're enjoying the system overall, especially the ability to name extensions and expand up to six handsets. We truly appreciate your note about the intercom shortcut; real-world insights like yours help us understand how families use our products day-to-day. Customizable shortcuts are a great idea, we’ll be sure to pass that along to our design team. And we love your creative Sharpie solution for the call block button! Wishing you and your husband many clear and convenient calls ahead!
Written by a customer while visiting Panasonic