When I'm outdoors, the connection breaks about every 30 seconds! I would not accept a pair of these if someone offered them to me for free.
Response from jlabaudio.comBy jlab customer support, October 31, 2023
So very sorry to hear that : ( that should definitely not be the case. We'll get those replaced for you under our fast, free two year warranty. Instructions have been sent your way. We'll have you back up and running in no time : )
I'm a big fan of JLabs air pops and go sport earbuds so I was excited to try these out when I saw them in store. I tend to misplace my earbuds often and the keyring attachment was a great feature! These are by far the most comfortable to fit of all styles for me and they're quick charging too. It was almost an instant 5/5 for me but I ran into connection issues I never had with any other style of earbuds from JLab. My earbuds will not connect to my Bluetooth automatically nor when I try to manually connect them. I end up having repair the earbuds every time I want to use them which makes them inconvenient to use on the go.
Response from jlabaudio.comBy jlab customer support, November 1, 2023
We are so very sorry to hear that : ( if after trying the following reset, they are still acting up on ya, please let us know via the email that has been sent your way. We'll have you back up and running in no time.
1. Keep the earbuds in the charging case and forget “JLab GO Air” from your Bluetooth device settings.
2. Quick tap 7x on one earbud in charging case. Earbud blinks blue 3 times.
3. Quick tap 7x on other earbud in charging case. Earbud blinks blue 3 times.
4. Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device.
I saw the ad on Tik Tok and the Jbud Mini were referred as the smallest headphones out there and believe me when I tell you they are tiny. The sound quality is great and it even has an app to dial and equalize your sound preference. Multi touch is also available and they even have a Be Aware mode that acts like noise canceling. This company is amazing. Very pleased with my purchase and will buy more products from them. 👍
Saw a favorite influencer gave them a great review and trusted the jbuds name - I was convinced instantly. They exceed expectations and work amazingly! Definitely recommend!
I was originally going to give these 3 or 4 stars. I am glad I waited I received the CLOUD FOAM TIPS today and wow what a difference. Sounds are incredible with these. So different than with the rubber ones that came with them. A clear 5 stars.