Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Immerse in Sound Without Blocking Out the World
on March 26, 2024
Posted by: MandaJo111
Gender:Female
Length of ownership:1 month
I'm genuinely thrilled with my new Bose Open Ear buds. They comfortably grip the ear, making it possible to engage in a variety of activities like running, jumping, sleeping, or even headbanging without them falling off. Yes, I've tested all of these actions, and you can see the proof in my video. What sets these earbuds apart is their ability to let you stay connected to the world around you. They don’t isolate you like other headphones might; instead, they keep you aware and in tune with your surroundings. Bose has ingeniously integrated a technology that offers an immersive sound experience, akin to being in a 3D setting, yet without shutting out external noises. This feature is a game-changer for people like me who need to be alert to their environment. Whether you're a parent listening out for your children, someone in an office waiting for calls or questions, or anyone who relies on hearing ambient sounds for orientation, mobility, or safety—like navigating city streets—these earbuds excel. They even allow you to stay connected to your phone or enjoy your favorite TV show without missing a beat. Wearing them feels almost like wearing nothing at all. I've worn them to sleep on multiple occasions, and unlike other earbuds, they don't cause discomfort or press into the ears. The sound quality is exceptional, ensuring privacy unless someone is very close to you, and even then, only at maximum volume. I wholeheartedly recommend these earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds!
on March 28, 2024
Posted by: Rodas72
Gender:Male
Length of ownership:1 week
I got these about two weeks ago and love them. They're great when you want full stereo sound and still be able to hear the surroundings, like walking out in the street or just sitting at the office. you can still hear someone call your name and also get the awesome quality sound that Bose is known for.
Written by a customer while visiting bose.com
Customer Rating
4
Finally
on April 4, 2024
Posted by: JC52
I have a very hard time with earbuds. My ear canal is very narrow and won’t hold traditional earbuds. These clip on and stay on.
Written by a customer while visiting bose.com
Customer Rating
5
Great "in-earbuds" that aren't in-ear 🤔
on April 12, 2024
Posted by: omghax
I really prefer in-earbuds to headphones, but even after I got some foam tips for better comfort - my ears still get "swamp ear" and get irritated after long use. I finally decided to see if there was a better solution and stumbled upon these Bose Ultra Open Earbuds, which seemed like they could be the answer.
After about a week or so of using them, I have been pleasantly surprised at how well they perform. They are by far the weirdest pair of earbuds I have ever owned, and I was considering buying the Sony LinkBuds but I was really hoping for something different like bone conduction rather than in the ear (which seem to be my main problem).
I also was hoping that I'd be able to wear them for longer than my in-ear pair, which definitely is the case. Comparatively I'd have to take my in-ears out every so often to clean my ears as with these the only issue is my ear tends to get a tad irritated after long-use but it also could just be my ears getting used to something being there, hard to say right now until I've had them for longer but I just adjust them slightly up or down when I feel discomfort.
I actually got these as my "gaming" earbuds, which after turning off "Immersion Mode" and using "Stereo Mode" I feel it's best unless you're listening to music it's just too bassy for regular stuff in my humble opinion (still sounds great, YMMV). Battery life has been a lot better than my other pair of earbuds which would die after ~4-6 hours, so far the lowest I've gotten these have been around 40%. I'm also not too sure how fast they charge, since they live on my desk and I charge them overnight but when I first charged them it took about half hour to fully charge from ~60%.
It's a bit difficult to figure out what the optimal spot is for these earbuds to perform their best, I believe for me at least when they're at their lowest on/in your ear it seems to be the best. I'll randomly check that they're evenly pushed into my ears and not falling out from time to time, but generally they're pretty snug fit that don't move much once on.
As far as "noise cancellation" or "passive hearing" goes, they do a pretty good job at blocking out sound when turned up I generally have mine around 60% at that's loud enough for me - I can still hear around me, if need be which I like not having to take off my earbuds in between sessions to multitask. There was a recent firmware update that adds auto-volume, which increases the volume in louder environments which is kind of "noise cancellation" in its simplest form. You're also able to control the earbuds pretty well with just the button on either earbud, play, pause, skip track, reverse track, toggle immersive mode or you can customize the shortcut which is nice. I have left as cycle thru still/motion/off immersion, and right as toggle immersion but there's also "switch devices" and "access your voice assistant" as options.
I look forward to future updates and possibly v2 of this product if it performs well, a great niche product for an oversaturated market. I would recommend trying these out if you're at all interested, the price is a bit hard to swallow but they may become your favorite pair of earbuds 🫠
Written by a customer while visiting bose.com
Customer Rating
5
ULTRA OPEN EARBUDS = an amazing first purchase!!
on April 15, 2024
Posted by: BethWoj
Gender:Female
Length of ownership:1 month
This is my first Bose product and I already love it! The Ultra Open Earbuds are very comfortable and provide a supurb-quality music experience!
Written by a customer while visiting bose.com
Customer Rating
5
Splurge was worth it
on April 20, 2024
Posted by: Mb2024
Gender:Female
Length of ownership:1 month
I really splurged on these because I listen thru earbuds quite a lot. The quality of the sound is apparent from the moment you hear the first sound. Very comfortable to wear. Would definitely recommend.
Written by a customer while visiting bose.com
Customer Rating
1
Great sound, Horrible microphone
on April 26, 2024
Posted by: Not Ryan Reynolds
Bought these for my wife, and the microphone doesn't pick up sound properly. The voice is constantly echoing and very quiet whenever she speaks.
Response from bose.comBy Global Customer Service, August 1, 2024
I'm very sorry to hear the microphone on your wife's Ultra Open Earbuds isn't pick sound up properly. I recommend installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues persist, our support team will be happy to help further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
If issues persist, our support team will be happy to help further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product!
on April 27, 2024
Posted by: Aldo
Gender:Male
Length of ownership:1 month
Amazing product. I am considering buying a second pair now.
Written by a customer while visiting bose.com