Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
2
Left buds
on June 6, 2024
Posted by: Opee4990
Gender:Male
Length of ownership:1 week
I received my replacement earbuds but the left buds is not working
Response from bose.comBy Customer Service, June 7, 2024
Thanks for your review. We are sorry to hear that you are having issues with your Bose Ultra Open earbuds replacement. If the status light for an earbud does not light up, the earbud may be out of charge or may not be contacting the charging pins in the case. Be sure the three charging points on the barrel of the earbuds are facing downward and the three charging pins are protruding upward out of the case.
Alternatively, please do reach out to our Bose social media team for further troubleshooting assistance.
Regards
-Jolie - Customer Support
Alternatively, please do reach out to our Bose social media team for further troubleshooting assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
on June 7, 2024
Posted by: Bob27
I bought them online and they arrived with audio failures, plus the product warranty was very easy to request, the bad thing is that I've been waiting for a long time
Response from bose.comBy Customer Support, June 7, 2024
Thank you for your feedback. We apologize for the inconvenience you've experienced with the audio issues and the delay in the delivery process. In case you still encounter audio issues, please don't hesitate to reach out to our team directly.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Excellent execution and almost close to perfect
on June 7, 2024
Posted by: Paco
Gender:Male
Length of ownership:1 month
I bought this for my office job to take calls and listen to music. The audio is great and but lacks bass so you can hear your surroundings. They do adjust around the ear but you have to find the right part of the ear to get the best audio. Otherwise it will sound like you are listening thru another persons earphone. Overall they are a great product and the 5th star wasnt given because I feel that the audio piece can be extended a little more to get better audio.
Written by a customer while visiting bose.com
Customer Rating
1
Very unimpressed by these at all
on June 7, 2024
Posted by: Ratt
Gender:Male
Length of ownership:1 month
I purchased these approximately a month ago, and actually the sound is not of what I expected from Bose speakers and their quality of base that they usually produce in such a small enclosure. Not to mention not even do they give you the extreme bass and clarity of sound that Bose is known for, also they don’t have a lot of volume to them.
Response from bose.comBy Global Customer Service, June 7, 2024
Hello, we always aim for the highest quality products so this is unusual to hear. These earbuds have an EQ within the Bose app that you can use to get the best sound for you. You can find further guidance here Hello, we always aim for the highest quality products so this is unusual to hear. These earbuds have an EQ within the Bose app that you can use to get the best sound for you. You can find further guidance here for your earbuds too https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0qmAAA&language=en_US
Thanks
Matt - Customer Support
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds period
on June 8, 2024
Posted by: Andi
Gender:Female
Length of ownership:1 month
I got these a few weeks ago to wear on walks so that I could hear traffic etc. They are brilliant. Sound is excellent. These earbuds are the most stable earbuds in my ear that I have ever tried. I can’t even shake them off. Well worth the purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Great experience
on June 8, 2024
Posted by: earbuds
I bougth it 4 weeks ago, it was a great deal.Escellent product
Written by a customer while visiting bose.com
Customer Rating
1
So Dissapointed after such high expectations.
on June 9, 2024
Posted by: Stacij
Gender:Female
Length of ownership:1 month
I was so excited for an earbud that was't in my ear, but these have been a massive disappointment. They are hard to hear, it is nearly impossible for me to be heard on a phone call unless I shout, which is not ideal in a n office setting, they cut off randomly and what ever I am listening to begins blaring (again not ideal in an office setting) and they are terribly uncomfortable.
Response from bose.comBy Global Customer Service, June 10, 2024
Hello,
Thanks for leaving your thoughts on the Ultra Open Earbuds.
I'm sorry to learn they haven't lived up to your expectations. With regard to sound and calls, firmware update 4.0.22 has been released, to bring enhancements to your far-end call performance via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Also, check the placement on your ears; if the buds are too high up and the microphone is angled away from the mouth, this could explain why you are not hearing the audio well and why callers cannot hear you. Try adjusting the positioning of the buds to see if you notice a change.
If you continue to have problems, please do not hesitate to get in touch. https://bose.life/3ET4mCs
Jeff - Customer Support
Thanks for leaving your thoughts on the Ultra Open Earbuds.
I'm sorry to learn they haven't lived up to your expectations. With regard to sound and calls, firmware update 4.0.22 has been released, to bring enhancements to your far-end call performance via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Also, check the placement on your ears; if the buds are too high up and the microphone is angled away from the mouth, this could explain why you are not hearing the audio well and why callers cannot hear you. Try adjusting the positioning of the buds to see if you notice a change.
If you continue to have problems, please do not hesitate to get in touch. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality
on June 9, 2024
Posted by: Doug
I watch many of the reviews and was looking for something with open ear. All the reviews say they're good as far as sound quality, I would rate them great as far as sound quality for an open ear bud.
Written by a customer while visiting bose.com