Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Fit/Sound/cost.
on May 29, 2024
Posted by: TriniBose
Gender:Male
Length of ownership:1 month
Sounds great fits good, my main issue is that it cuts in and out sometimes having to remove one of the ear pieces or both to reconnect. For the cost the sound is on point and looks great just disappointed with the connection/drop issue.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on May 29, 2024
Posted by: Tashacole
I bought this for my husband and myself and they are great
Written by a customer while visiting bose.com
Customer Rating
4
Got piercings? It’s still ok!
on May 29, 2024
Posted by: UltraMaraFemme
I chose these because I have daith and cartilage piercings so sometimes ear buds are a problem. These were great! No issue at all. Sound quality: definitely Bose, A+ Takes a minute to adjust and get used to the feel of wearing at the bottom of the ear. I keep expecting them to fall off and they don’t even come close. After a while, I don’t notice them AS MUCH, but I know they are there. Buttons are easy to control. Sometimes one bud goes out for no reason and reconnects— I’m hoping this is not a later concern. Holds a charge well. I will really put them to the test in my next marathon next week- that will determine if they are a keeper. I like the concept and look, but I use them for running distance. Will update this review if I can without creating a new one.
Written by a customer while visiting bose.com
Customer Rating
5
N/A
on May 29, 2024
Posted by: My Boise
Gender:Female
Length of ownership:1 month
Love the design. Very comfortable and easy to adjust. The sound is magnificent when listening to music.
Written by a customer while visiting bose.com
Customer Rating
4
Fit could feel more secure
on May 30, 2024
Posted by: BoseNewby
Gender:Male
Length of ownership:1 month
I have used this bose open earbuds for the last few weeks. They are good, but sometimes feel as if they are about to fall off. The sound quality truly is great, I wish the experience was just as good. I have not been able to use for calls yet, but hope the quality is just as good.
Written by a customer while visiting bose.com
Customer Rating
1
Didn’t work.
on May 30, 2024
Posted by: Ray
Gender:Female
Length of ownership:1 week
Returned. Left earbud would not charge completely at first, after a few days it would not charge at all. I cleaned the case and earbud, reset them, changed chargers. The left one just stopped working after a few days.
Response from bose.comBy Customer Support, June 3, 2024
Hello Ray,
I'm sorry to hear you experienced issues with your earbuds. That's certainly not normal behavior. Thank you for trying to troubleshoot the issue, but I'm sorry to hear you ultimately returned them.
When you buy a product from Bose you get a one-year warranty and lifetime technical support, so if you do run into a problem in the future, please do not hesitate to reach out to us directly as we may be able to provide a remedy through troubleshooting. Our contact details can be found at https://bose.life/3ET4mCs.
I wish you well, and hope you have a great experience the next time you choose a Bose product.
Jeff - Customer Support
I'm sorry to hear you experienced issues with your earbuds. That's certainly not normal behavior. Thank you for trying to troubleshoot the issue, but I'm sorry to hear you ultimately returned them.
When you buy a product from Bose you get a one-year warranty and lifetime technical support, so if you do run into a problem in the future, please do not hesitate to reach out to us directly as we may be able to provide a remedy through troubleshooting. Our contact details can be found at https://bose.life/3ET4mCs.
I wish you well, and hope you have a great experience the next time you choose a Bose product.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
No what I expected
on May 30, 2024
Posted by: Ajbb
Gender:Male
Length of ownership:1 week
In some point you can hear distortion. Music stops. Poor bass.
Ok for $50 but no for $300
Ok for $50 but no for $300
Response from bose.comBy Customer Support, June 3, 2024
Hello,
Thanks for reaching out with your feedback, we are sorry to hear that your Ultra Open Earbuds are not to your expectation. If you require support with the audio of your headphones, please reach out to us via https://bit.ly/3UNtwsQ where one of our agents will be happy to get this resolved for you.
Tegan - Customer Support
Thanks for reaching out with your feedback, we are sorry to hear that your Ultra Open Earbuds are not to your expectation. If you require support with the audio of your headphones, please reach out to us via https://bit.ly/3UNtwsQ where one of our agents will be happy to get this resolved for you.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Cracking sound
on May 31, 2024
Posted by: Brunorome
Gender:Male
Length of ownership:1 month
Love the concept, the design and the sound quality but I keep losing connection with cracking noise. I hope Bose can fix this issue soon.
Response from bose.comBy Customer Support, June 3, 2024
Hello Bruno,
I am happy to hear that you love the design and sound quality of your Ultra Open Earbuds.
Regarding the crackling noise you are experiencing, I'll suggest resetting the buds following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US
If you need further help, you can always contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
I am happy to hear that you love the design and sound quality of your Ultra Open Earbuds.
Regarding the crackling noise you are experiencing, I'll suggest resetting the buds following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US
If you need further help, you can always contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com