Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
My favorite headset!!
on May 25, 2024
Posted by: ayyyLisha
Gender:Female
Length of ownership:1 week
Bought these about a week and a half ago and I'm loving it so much!! Sometimes the people I'm talking to on the phone say I sound far away so hopefully that's just a bug that can be fixed.
Written by a customer while visiting bose.com
Customer Rating
1
on May 25, 2024
Posted by: Bob27
I bought this product a couple of weeks ago. I would give it 4 stars for design, 3 stars for listening to music quality & 0 stars for phone capability. Bose has a reputation for great sound quality. However, the phone quality is worse with the sound quality for both the user & the person who one is talking with. It’s worsen than sounding like one is in a trash can with a roaring crowd all trying to talk at once. It’s certainly not worth the $250 price tag.
Written by a customer while visiting bose.com
Customer Rating
3
Very comfortable.
on May 25, 2024
Posted by: Mima
Gender:Female
Length of ownership:1 month
I have really small ears and have always had issues with ear buds. I really like the fit and comfort of these, they stay in place. That being said, I’m really disappointed in the voice quality when I answer calls. I guess I’ll only use them to listen to music. 😫
Response from bose.comBy Global Customer Service, August 1, 2024
I'm happy you like the fit and comfort of your Ultra Open Earbuds, Mima!
You mentioned an issue with voice quality when you answer calls. If you mean that you're having trouble making yourself heard, then try installing firmware update 4.0.22 (or later). Firmware 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup.
If issues persist, our support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
You mentioned an issue with voice quality when you answer calls. If you mean that you're having trouble making yourself heard, then try installing firmware update 4.0.22 (or later). Firmware 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup.
If issues persist, our support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
VERY SURPRISED OF THE HOW LOW THE SOUND ISSUES
on May 26, 2024
Posted by: Geocev12
Gender:Male
Length of ownership:1 month
I bought these earbuds for more talking purposes, but is not loud enough. I tried everything all the settings but no luck. I will not recommend these earbuds to anyone.
Written by a customer while visiting bose.com
Customer Rating
2
Not too good I bought last week and I had to chang
on May 26, 2024
Posted by: Orldzrue
Gender:Male
Length of ownership:1 week
Compré la semana pasada y los tuve que cambiar pensando que vinieron defectuosos, pero no, el equipo se desconecta, no aísla los ruidos, en las llamadas las personas casi no me escuchan, en ocasiones se desconecta un lado y el otro no, soy fan de Bosé y tengo 3 set de audífonos y ninguno me causó inconvenientes
Written by a customer while visiting bose.com
Customer Rating
2
?
on May 27, 2024
Posted by: Confused
Gender:Female
Length of ownership:1 month
I love the fact that these don’t have to go into the ear! But they don’t seem to be as loud as thought they would be compared to the other Bose products
Written by a customer while visiting bose.com
Customer Rating
4
Fantastic product... In certain moments.
on May 28, 2024
Posted by: Tatwell
Gender:Male
Length of ownership:1 month
I've had these for a few weeks now, and overall, I'm pretty happy with the purchase. These are good for working around the house and working in the garage when there are other people around and you want to be aware of your surroundings. These obviously struggle in high noise situations such as cutting the grass and on an airplane. I did make the unfortunate mistake of using these to travel with.... They were actually great as I was navigating the airport and going through security... Once we got on the airplane they were almost worthless. Even at full volume I could not hear the movie I was watching.
I do like the lightweight feature... I often forget that they're even there. It almost feels like everyone around you should be hearing the same music that you are.
I do like the lightweight feature... I often forget that they're even there. It almost feels like everyone around you should be hearing the same music that you are.
Written by a customer while visiting bose.com
Customer Rating
3
Love the battery life, hate the low volume
on May 29, 2024
Posted by: KEDSI
Gender:Female
Length of ownership:1 month
Purchased for me as a Mother's Day gift and early birthday gift.
Pros: long battery life
Cons: low volume on calls, limited notifications for my ipho e
Cons: low volume on calls, limited notifications for my ipho e
Response from bose.comBy Global Customer Service, August 1, 2024
I'm happy you've been enjoying the long battery life! If you're experiencing low volume on the Ultra Open Earbuds when on a call, try installing firmware update 4.0.22 (or later).
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. See if the issue improves once you've installed the latest update via the Bose app.
If you still need assistance, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. See if the issue improves once you've installed the latest update via the Bose app.
If you still need assistance, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com