Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
3
It's ok
on May 22, 2024
Posted by: Migs03
Gender:Male
Length of ownership:1 month
At first everything was good but I keep having a problem with the left pod paring. It said it's pared but no sound comes out the right works great. Battery level on both 100 and still can't hear the left I have to un pair and pair again
Response from bose.comBy Customer Care, May 23, 2024
Hi Migs.
Thank you for your post. I am sorry to hear that you are having a sound issue on the left bud. Please try the simple troubleshooting steps here, https://bose.life/4bPpWGP. If you need any more assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are having a sound issue on the left bud. Please try the simple troubleshooting steps here, https://bose.life/4bPpWGP. If you need any more assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Room for a little improvement!!
on May 22, 2024
Posted by: Ozan Run
Gender:Male
Length of ownership:1 week
I feel there should be a way to have the music funneled toward the ear canal. I barely hear my music. I won’t return them because the concept is great. I was in a running event and I saw where a runner couldn't hear a runner shouting “passing left” so the slower runner should move to the right. The faster runner had to jump the curb because the slow runner couldn’t hear what was going on because of the ear buds they had on. Wish you made a short extension piece, just to get the music closer to the ear canal without touching. Maybe about 1/8 coned adapter extension would be wonderful. I’m loosing to much of my music. Hope you can develop something. The coned thinking is to direct the music. Trust me it won’t block surrounding sounds.
Response from bose.comBy Global Customer Service, May 23, 2024
Thanks for your review of the Ultra Open Earbuds! I'm happy that you like the concept (especially when you're out running), even if you feel that there is room for improvement in the earbuds.
The earbuds are designed to provide a rich, immersive experience, thanks to the Immersive Audio settings available in the Bose app (especially the "Motion" setting). Make sure you give these settings a try. If you experience any other issues with your earbuds, our customer support team will be happy to assist: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
The earbuds are designed to provide a rich, immersive experience, thanks to the Immersive Audio settings available in the Bose app (especially the "Motion" setting). Make sure you give these settings a try. If you experience any other issues with your earbuds, our customer support team will be happy to assist: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
🎉🎉🎉🥳🥳🥳
on May 23, 2024
Posted by: Dj
Gender:Male
Length of ownership:1 month
Very good and I like the color and texture 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Written by a customer while visiting bose.com
Customer Rating
5
Great!!!!!!
on May 23, 2024
Posted by: Black
Gender:Male
Length of ownership:1 week
My wife loves them, and she says they are easier to use the Beats ear buds she previously had.
Written by a customer while visiting bose.com
Customer Rating
3
Good
on May 24, 2024
Posted by: Elaine
Gender:Female
Length of ownership:1 month
Been wearing these for about a month now. Love wearing them, very comfortable, the sound is great but when on a call the caller hears you muffled, you cannot have a clear conversation. Also have to pair my phone with them all the time.
Response from bose.comBy Global Customer Service, August 1, 2024
I'm happy you're enjoying the comfort and sound of your Ultra Open Earbuds, Elaine!
If people you're speaking to on calls are hearing you muffled, then try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
As for the pairing issues you mentioned, try rebooting your smartphone, as this can help to create a more stable Bluetooth connection.
For additional assistance, please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'll be happy to assist.
Warm regards
Fiona M. - Customer Support
If people you're speaking to on calls are hearing you muffled, then try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
As for the pairing issues you mentioned, try rebooting your smartphone, as this can help to create a more stable Bluetooth connection.
For additional assistance, please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. We'll be happy to assist.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome features
on May 24, 2024
Posted by: Chichi
Gender:Male
Length of ownership:1 month
Simple perfect and you can’t even feel them at all in your ears
Written by a customer while visiting bose.com
Customer Rating
4
Dope style earbuds
on May 24, 2024
Posted by: Mook
Gender:Female
Length of ownership:1 month
I brought them about 3wks ago and they are super light weight and comfortable. You can forget that you are wearing them, until ur phone rings or something. I just wish they were a little louder.
Written by a customer while visiting bose.com
Customer Rating
4
Bose ultra open earbuds
on May 24, 2024
Posted by: Lisa
Gender:Female
Length of ownership:1 month
I bought these a couple weeks ago and so far I really enjoy them. Had a few issues with trying to answer phone calls (ended up disconnecting the call) turning up the volume. Definitely has good clear sound.
Written by a customer while visiting bose.com