Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Like touching air
on May 7, 2024
Posted by: Mittaro
Gender:Male
Length of ownership:1 month
It’s very nice, because I don’t feel having earphones at all.
Written by a customer while visiting bose.com
Customer Rating
4
Outstanding
on May 8, 2024
Posted by: 1SG
Gender:Male
Length of ownership:1 week
Outstanding product!! Enjoying my purchase thus far. The volume is not so great
when on a phone call
when on a phone call
Written by a customer while visiting bose.com
Customer Rating
3
Not Ready for Prime Time
on May 8, 2024
Posted by: Zenzation
I’m a big fan of Bose products, and thought this would be a good addition to my collection. Unfortunately, I was not totally pleased with this product.
Issue # 1: The earbuds are difficult to get in the same place on each ear. Unlike in ear buds, there are several places along the side of the ear where you can put them. But, for esthetic purposes you want them even. It isn’t easy to get them even.
Issue # 2: To allow for hearing environmental sounds, the earbuds have been designed to sit a distance from the ear canal. Unfortunately, this distance is a hard trip for the high frequencies, and the sound is dominated by the bass.
Issue # 3: The spring on the earbuds is strong, too strong for my comfort. After about 30 minutes, I have to take them off.
The concept is good, but this Bose product needs some more work.
Response from bose.comBy Customer Support, May 9, 2024
Hi there,
It is great that you like the earbuds as a concept, and I understand that you aren't 100% sold on them.
The earbuds don't have to be worn exactly evenly on both ears, though there are a few things we recommend to make sure they are worn correctly. Make sure that you've got the button facing up on the earbuds, and that the button barrel is behind the ear.
We have a guide https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US that can help with making sure you have the right fit.
I'd also recommend checking the audio/EQ settings within the Bose app, as you can change the treble and bass of the earbuds. This way you can lower the bass of the earbuds if you're finding it more than you like. The audio/EQ settings can be found on the main page of the earbuds when within the Bose App.
We'd love to help if you with the fit and adjusting the settings, and would ask you to contact us https://bose.life/contact for support.
Nic - Customer Support
It is great that you like the earbuds as a concept, and I understand that you aren't 100% sold on them.
The earbuds don't have to be worn exactly evenly on both ears, though there are a few things we recommend to make sure they are worn correctly. Make sure that you've got the button facing up on the earbuds, and that the button barrel is behind the ear.
We have a guide https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US that can help with making sure you have the right fit.
I'd also recommend checking the audio/EQ settings within the Bose app, as you can change the treble and bass of the earbuds. This way you can lower the bass of the earbuds if you're finding it more than you like. The audio/EQ settings can be found on the main page of the earbuds when within the Bose App.
We'd love to help if you with the fit and adjusting the settings, and would ask you to contact us https://bose.life/contact for support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great when they stay paired
on May 8, 2024
Posted by: Andrea
Gender:Female
Length of ownership:1 month
I have had these almost two weeks. They are great when they stay paired. It’s incredibly frustrating how often then lose my phone and I have to forget them in Bluetooth and re-pair them. Sound is great, comfort is great, but staying paired is bad. I may return them.
Response from bose.comBy Global Customer Service, May 9, 2024
Hi Andrea! I'm happy you've been enjoying the sound and comfort of your Ultra Open Earbuds. However, I'm sorry to hear they're not staying connected to your phone. Forgetting and re-pairing them is one thing you can do; I would also suggest rebooting your phone. There are other steps you can try too, so please contact our support team, and we'll help you. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit
on May 8, 2024
Posted by: Ron7401
Gender:Male
Length of ownership:3 months
I love how they clip onto my ears. I have a different size ear canal on my left ear and I’ve tried numerous plug type ear buds and none worked. Thank you Bose for creating the open ear style ear buds. Love them and they sound great.
Written by a customer while visiting bose.com
Customer Rating
5
My earbuds fitted perfectly and stayed positioned.
on May 11, 2024
Posted by: Q mom1
Gender:Female
Length of ownership:1 week
Bose, has once again, earned my utmost approval of excellence for sound, as promised! Great Job!
Written by a customer while visiting bose.com
Customer Rating
4
Sound And Fit Were Fantastic! But Mine Had Issues.
on May 11, 2024
Posted by: Chips
Gender:Male
Length of ownership:1 week
Had it for about two weeks and ended up returning them. The sound is fantastic! Loved that about these earbuds and how they stayed put when wearing them. My concern was how sound doesn't immediately upon starting them up and would play sound a second after you hit play. Then I had various times where they would disconnect from the Bluetooth on their own and would take a minute to reconnect. At times it sounded staticky. For the cost, these didn't seem worth it with these issues. Made me think they weren't going to last. If not for that I would've kept them.
Written by a customer while visiting bose.com
Customer Rating
3
Overall features!
on May 12, 2024
Posted by: Todd1
Gender:Male
Length of ownership:1 week
I brought these late April And was looking at theme for a while. These earphones are not what I really expected and definitely not noise canceling. The spacial audio is ok not my favorite. So if you like a louder headphone I would not suggest these. However I will say the design is great and very comfortable.
Response from bose.comBy Andy, Customer Support, May 13, 2024
Thanks for your review. By design, the Open Earbuds don’t block out the world or have noise cancellation, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
Regards
Jolie - Customer Support
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com