Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,715 Reviews)
Rating breakdown 3,715 reviews
5 Stars
2,380
4 Stars
682
3 Stars
346
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Great Sound!
on April 18, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
I love these open ear buds. Some of the reviews were critical of the open ear concept and the lack of crispness but in my opinion these are great! Sound quality expectations were exceeded.
Written by a customer while visiting bose.com
Customer Rating
3
on April 19, 2024
Posted by: Bb0712
Gender:Female
Length of ownership:1 month
Great sound but my pods keep losing connection at different times
Response from bose.comBy Customer Support, April 19, 2024
Hello,
It's great to hear you were impressed by the Ultra Open Earbuds, but I'm sorry to hear you experienced connection drops. That certainly shouldn't be happening. I recommend checking this page for troubleshooting for this: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bujjAAA&language=en_US. If you continue to have problems with the connection dropping, please contact us via https://bose.life/3ET4mCs.
Jeff - Customer Support
It's great to hear you were impressed by the Ultra Open Earbuds, but I'm sorry to hear you experienced connection drops. That certainly shouldn't be happening. I recommend checking this page for troubleshooting for this: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bujjAAA&language=en_US. If you continue to have problems with the connection dropping, please contact us via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing, couldn’t be happier with my purchase
on April 19, 2024
Posted by: Kw
Gender:Female
Length of ownership:1 month
I just love these,, the sound is just amazing, I highly recommend them.
Written by a customer while visiting bose.com
Customer Rating
1
Not worth the price!
on April 19, 2024
Posted by: Prettyposh
Gender:Female
Length of ownership:1 week
I bought these a few weeks ago. I have an IPhone they don’t stay connected so I have to keep connecting them. There is some static and the sound is not great. Even after collaborating them and changing the settings on EQ. People have complained about not being able to hear me or that I sounded very low or far away or muffled! Smh They are however comfortable to wear and keep a good charge for all day listening. I have several Bose products and this isn’t any comparison with the sound it provides for music!
Response from bose.comBy Global Customer Service, April 19, 2024
Hi there,
It is great that you're enjoying the comfort, fit, and battery life of the earbuds. It is odd that your earbuds keep disconnecting, I'd make sure you're not connecting to the Low-Energy (LE) connection of the earbuds, as per our connection guide here https://bose.life/4aCyq3Y on the website.
There is other troubleshooting you can follow here https://bose.life/3wNRWvt that can help with them disconnecting should it be needed. As for the difficulties you're having on calls, Bose has released firmware update 4.0.22 (or newer) to improve the customer's experience here, so do give the latest firmware a try.
Lastly, feel free to reach out to us on https://bose.life/contact if you need further assistance, as we'd love to help you.
Nic - Customer Support
It is great that you're enjoying the comfort, fit, and battery life of the earbuds. It is odd that your earbuds keep disconnecting, I'd make sure you're not connecting to the Low-Energy (LE) connection of the earbuds, as per our connection guide here https://bose.life/4aCyq3Y on the website.
There is other troubleshooting you can follow here https://bose.life/3wNRWvt that can help with them disconnecting should it be needed. As for the difficulties you're having on calls, Bose has released firmware update 4.0.22 (or newer) to improve the customer's experience here, so do give the latest firmware a try.
Lastly, feel free to reach out to us on https://bose.life/contact if you need further assistance, as we'd love to help you.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound Poor battery life
on April 20, 2024
Posted by: Baj2890
Gender:Male
Length of ownership:1 month
I love everything about these open earbuds, except that even with the immersive sound off and playing at 50% volume I’m only getting about 5 hours or less battery life. Not too thrilled about that.
Written by a customer while visiting bose.com
Customer Rating
5
Impressive Sound Quality and Comfortable De
on April 20, 2024
Posted by: Paul
Gender:Male
Length of ownership:1 month
As an avid fan of Bose products, I recently had the opportunity to purchase the Bose Ultra Open Earbuds, and I must say, I’m thoroughly impressed.
First and foremost, the sound quality is exceptional. The open-ear design delivers a rich and immersive audio experience while still allowing me to stay aware of my surroundings—a perfect balance for outdoor activities like running or cycling.
One of the standout features for me is the comfort level. The earbuds are incredibly lightweight and sit comfortably on my ears for extended periods. I hardly notice they’re there, which is a huge plus during long workouts or commutes.
The battery life is commendable, providing ample usage time on a single charge. The charging case is sleek and compact, making it easy to carry around wherever I go.
One improvement I would suggest is to enhance the connectivity and stability of the Bluetooth connection. While it’s generally reliable, there were a few instances of minor interruptions during playback.
Overall, the Bose Ultra Open Earbuds offer a fantastic blend of superior sound quality, comfort, and convenience. Whether you’re an audiophile or a fitness enthusiast, these earbuds are definitely worth considering. I’m thoroughly satisfied with my purchase and would highly recommend them to anyone in the market for high-quality wireless earbuds.
Written by a customer while visiting bose.com
Customer Rating
4
I listen to my Spanish lesson while walking!
on April 20, 2024
Posted by: njy
Gender:Female
Length of ownership:1 month
I’ve only had my earbuds for a few weeks but I will admit I love using them! I wanted a good set that wouldn’t hurt my ears and because this pair simply wraps around my ears instead of going inside, they are pain free. They were easy to pair with my phone and the sound quality is excellent. I like that I can switch listening modes from sitting, to walking, to outdoors, etc. The only ding I will give them is I am not able to control the volume on them. It worked the first day but everyday after I’ve had to set the volume on my iPhone. I even removed the Bose app from my phone and started all over but that didn’t work. So if I’m outside or doing whatever, I can’t increase or decrease the volume unless I have my phone with me.
Written by a customer while visiting bose.com
Customer Rating
4
Almost Perfect
on April 20, 2024
Posted by: Robbo
I bought these ear buds 3 weeks ago and am absolutely thrilled with them EXCEPT for the lack of battery capacity. I can only get about 4-5 hours of use before they need charging. Doing chores around the house these ear buds are amazing as you can hear your music AND hear conversations or whatever is going on around you. If it weren't for the battery life I would give these buds 5 Stars! They are BOSE quality!
Written by a customer while visiting bose.com