Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
The Future of Earbuds?
on March 14, 2024
Posted by: Rhonda77
Gender:Female
Length of ownership:1 month
I use earbuds every day, all day, and the most important tings that I have found needed for a good experience is fit, battery life and the ability for people to hear you clearly on phone calls. The Bose Ultra Open Earbuds fit the bill in a very satisfying way. I usually only wear 1 earbud so I can stay attuned to the outside world and this works very well. The cuff-like earpiece take a little bit getting used to in finding proper placement but they are not going to fall out & they are very comfortable. I mainly use mine for talking, listening to podcasts & audiobooks and they exceed previous earbuds in this regard. I wear one all day long into the evening with no ear fatigue or discomfort. The battery life is fantastic one will last me all day long & I've only re-charged the case once after 4 days. The app is clean and easy to understand and was easy to register and pair my earbuds with and has different modes you can choose from. I do notice my volume slider is louder on these but that's because they are not shoved down your ear canal. They are a little on the pricey side as are most Bose Products but Bose is a premium product and well worth it.. overall I give them a 9 out of 10 with the 1 point taken away because of the price.
Written by a customer while visiting bose.com
Customer Rating
3
Bad Phone Compatibility
on March 14, 2024
Posted by: Bert
Gender:Male
Length of ownership:1 month
They are ok, comfortable. Sound is good, phone call compatibility with Apple IPhone is pretty terrible, considering finding a better solution as the phone is what I use them for the most.
Response from bose.comBy Global Customer Service, March 14, 2024
Hi,
Thank you for your feedback. It is great that you are happy with the comfort and sound of the earbuds.
These earbuds are compatible with iOS 15 or newer. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. It is great that you are happy with the comfort and sound of the earbuds.
These earbuds are compatible with iOS 15 or newer. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Uncomfortable ear buds
on March 14, 2024
Posted by: Devin
Gender:Male
Length of ownership:1 week
After a few weeks, the earbuds are uncomfortable and I have to take them off for a few hours. The sound is so low I can barely hear the music. I used the app to help raise the volume, but it’s still too low to hear much. So far, I’m not happy with these open ear buds.
Response from bose.comBy Customer Support, March 14, 2024
Hello Devin, I am sorry to hear about your experience with the comfort of the Bose Ultra open earbuds comfort not meeting your expectations.
If they are in the wrong position you this could be the reason for the discomfort and the low volume on the music, I would recommend taking a look at our guide on the best fit.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If they are in the wrong position you this could be the reason for the discomfort and the low volume on the music, I would recommend taking a look at our guide on the best fit.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
VOLUME TO LOW NOT GOOD AT ALL
on March 15, 2024
Posted by: VOLUME
Length of ownership:1 month
I brought the Earbuds in February 2024 the volume is to low.
Response from bose.comBy Lau, Bose Customer Support, March 15, 2024
Hello,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to low volume.
By design, the open earbuds don’t block out the world or have noise cancelling, so they won't isolate you from outside noises like typical earbuds would. They do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to low volume.
By design, the open earbuds don’t block out the world or have noise cancelling, so they won't isolate you from outside noises like typical earbuds would. They do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Open Earbuds!
on March 15, 2024
Posted by: RockNron
I have tried other types of open earbuds and the Bose is the best sounding by far.
Written by a customer while visiting bose.com
Customer Rating
3
Just OK
on March 15, 2024
Posted by: Ragnar
Gender:Male
Length of ownership:1 month
Sound quality is ok; not the best I’ve used. While on a phone call, the other party has a difficult time hearing.
Response from bose.comBy Global Customer Service, March 15, 2024
Hi Ragnar.
Thank you for your feedback. Sorry to hear that you are having difficulty during calls with the earbuds.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
In addition, I would recommend trying the simple steps here: https://bose.life/431eULD.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. Sorry to hear that you are having difficulty during calls with the earbuds.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
In addition, I would recommend trying the simple steps here: https://bose.life/431eULD.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best buds
on March 15, 2024
Posted by: Smeggs56
Gender:Male
Length of ownership:1 month
Bought for work. Love the auto volume. Also very comfortable.
Written by a customer while visiting bose.com
Customer Rating
4
Kinda disappointed
on March 15, 2024
Posted by: Carlos
Gender:Male
Length of ownership:1 month
I got these a few weeks ago. Happy that I was able to get them but the quality of when I’m using it on a call is not good. Ppl have a hard time hearing me and I have to adjusting them so they could hear me. The sound is awesome. Needs noise cancellation tho. In an open area sometimes u can’t hear the music. I have to put the volume all the way up for me to hear the music and the still hear the outside noise.
Written by a customer while visiting bose.com