Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
1
Dislike
on March 13, 2024
Posted by: Artie
Gender:Male
Length of ownership:1 week
I had them for about a week now. Don’t like that they disconnect at any time even though I have my phone close by also the battery does not last.
Response from bose.comBy Customer Support, March 14, 2024
Hello Artie,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to connectivity and battery issues.
Please try to reset your earbuds following these steps as it can improve the connection between your buds and connected device: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US
If you need further help, please contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to connectivity and battery issues.
Please try to reset your earbuds following these steps as it can improve the connection between your buds and connected device: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US
If you need further help, please contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not great for phone calls
on March 14, 2024
Posted by: ChristinaP
Gender:Female
Length of ownership:1 month
The open earbuds are great for comfort and listening to music however when a call comes in they can’t hear very well. I’m told the sound from the caller side is muffled and sounds like a tunnel. I wish these would work for making calls better.
Response from bose.comBy Global Customer Service, March 14, 2024
Thank you for sharing your experience with the Ultra Open Earbuds. We're glad to hear that you find them comfortable and enjoy listening to music with them.
We apologize for the inconvenience you've experienced during phone calls. Your feedback regarding the call quality is valuable to us. Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also visit the following page, which can be helpful when encountering issues with the microphone: https://bose.life/4a6Qm6c.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Kind Regards,
Eric V. - Customer Support
We apologize for the inconvenience you've experienced during phone calls. Your feedback regarding the call quality is valuable to us. Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also visit the following page, which can be helpful when encountering issues with the microphone: https://bose.life/4a6Qm6c.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfy!
on March 14, 2024
Posted by: Lojo
Love them. Great sound. Comfortable. Ear buds never fit in my ears. They hurt my ears and always fall out. These stay in place
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Bose Ultra Open
on March 14, 2024
Posted by: ProfMike
Gender:Male
Length of ownership:1 month
Good sound, long battery life, very convenient to use.
Written by a customer while visiting bose.com
Customer Rating
5
Great for running
on March 14, 2024
Posted by: Manuel
Gender:Male
Length of ownership:1 month
I like to listen to music during my runs. I had been using the SoundSport Free for the last few years and those always worked great for me. Only earbuds I was able to find without the thumping feedback from running. I still have them, but over the years the battery has degraded so much that I can't really use them. I was so disappointed that the SoundSport Free were discontinued, but now I am so grateful you guys have created the Ultra Open earbuds. I like them even more than the SoundSport and I never thought that would be even possible. Sound from the Ultra Open is amazing, fit is amazing, and design is beautiful. Love everything about them. Trying hard to find something to improve on these earbuds may be perhaps the way to adjust the volume. I think adjusting volume may be a common operation and it should not require two separate presses on the earbud. Not a big issue but being a review I figured I had to find something that could be improved. So grateful to have these earbuds. Thank you!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound. Able to hear others speaking to me.
on March 14, 2024
Posted by: Belva
Gender:Female
Length of ownership:1 month
I really love these earbuds. For some reason, I can’t wear other buds, but these are perfect.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy! Great features!
on March 14, 2024
Posted by: Poochie Nellie
Gender:Female
Length of ownership:1 month
I bought the ear buds and love everything about them. Unfortunately my ear lobes is larger than normal since I was younger. I have to return mines. I’m sad.
Written by a customer while visiting bose.com
Customer Rating
4
Good, but.....
on March 14, 2024
Posted by: ARochester711
Gender:Female
Length of ownership:1 month
Bose is synonymous for quality. And, while the Bose Ultra Earbuds are definitely quality, there are drawbacks that could drive some away. While the small, sleek design is lightweight and comfortable to wear, putting them on can be a sometimes quirky and tedious process. Sound quality for videos is solid, but phone call volume is low (even cranked all the way up), and bleed from background noise can hinder some conversations. Audio for music is clear, but don't expect much bottom-end (bass) at all. Unfortunately, it's just not there. Also, the "Immersive Audio" is nice, but it drains the battery at an alarming rate. With it off, you're getting about seven and a half hours to eight hours. With it on however, you're getting between four to four and a half hours. For someone, like me, who wears them while working, it feels like as soon as your put them on, your battery is low, and they need to be re-charged. Maybe this can be fixed in a future firmware update. One can only hope. All in all, the Bose Ultra Open Earbuds are very nice, there is absolutely no doubt about it. But, the audio idiosyncrasies and inconsistences, middling battery life (with "Immersive Audio" on), and lack of depth in features could be just off-putting enough to keep some consumers at arm's length.
Response from bose.comBy Customer Care, March 14, 2024
Hi.
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com