Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Sound, comfort and they stay in place
on March 10, 2024
Posted by: Mom91
Gender:Female
Length of ownership:1 month
I have had my new earbuds for a couple of weeks and I love them! They are very comfortable and I do forget that they are on at times. The sound is fantastic Bose sound and you are also aware of outside sounds. They clip on easily and really stay in place. I’m still messing around with the immersive sound bit and deciding what works for me. I had the Quiet Comfort earbuds but try as I might, they kept falling out of my ears. I tried different rubber tips, but no go. I also had the same problem with air buds. I went back to using my wired Bose earbuds with the rubber piece that is pointy and fits into the large area of your ear and even they occasionally fell out. I was really happy when I saw these new earbuds and I haven’t been let down. I love the sound, the fact that they don’t fall off and the comfort. My dilemma has been solved after trying to figure out how to keep earbuds from falling out!
Written by a customer while visiting bose.com
Customer Rating
5
Worth each penny
on March 11, 2024
Posted by: jucaviar0
Gender:Female
Length of ownership:1 month
Confortable, audio is very good and the battery last a lot! Recommend it!
Written by a customer while visiting bose.com
Customer Rating
3
Needs sound improvements
on March 11, 2024
Posted by: KKD
Feels great on ear. Seems a little bug-y as I get a crackling noise once and a while. Non immersion sounds better to me as during immersion bass seems to be lost a little. Overall it us ok, not stellar (yet).
Response from bose.comBy Customer Support, March 11, 2024
Hello, We are glad to hear you are enjoying the Fit of the Ultra Open Earbuds!
If you are using the Bose Music App I would recommend that you take advantage of the in-app equalizer.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If you are using the Bose Music App I would recommend that you take advantage of the in-app equalizer.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but hurt my ears.
on March 11, 2024
Posted by: Glass artist
Gender:Female
Length of ownership:1 month
Good sound, but after 15 minutes I have to shift them since they do hard my ears. I usually have to take them off after 1 hour of moving them around. I wish they didn't hurt.
Response from bose.comBy Customer Support, March 11, 2024
Hello, I am glad to hear that you are enjoying the sound of the Bose Ultra Open Earbuds!
If you are having a hard time getting these to fit more comfortably i would recommend you view our simple fit guide on how to best adjust your earbuds.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks,
Jack - Bose Customer Support
If you are having a hard time getting these to fit more comfortably i would recommend you view our simple fit guide on how to best adjust your earbuds.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks,
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfort
on March 12, 2024
Posted by: Joe
Gender:Male
Length of ownership:1 month
These headphones have two major wins going for them. If you need a pair where you can still interact with the outside world, and need something that has all-day comfort - these will fit the bill very nicely. If you're looking for something to block out noise on an airplane, then these won't do that, but what they do, they do well. First is the comfort. I can wear the traditional stick in your ear, sound isolating earbuds for a couple hours, then I start to get a light ache in the ear, which makes sense. The sound isolating headphones try and block that outside noise by cramming themselves in your ear, putting pressure on it. These simply don't. It's a little speaker sitting right next to your ear. Second is the interaction with the outside world. You can still hear people and converse with them in a very natural way. I know some other headphones have a feature where you can enable the mic's to broadcast what's going on to your headphones, but this is a different experience, more natural. Finally, physical buttons. I love it. A lot of small headphones have touch sensitive buttons and maybe you slide right, maybe you pressed it a couple times, maybe it registered. Due to the design, these support physical buttons, with tactile feedback, so you know what you pressed and what you didn't. It's good to have a real button. If you need sound isolation - these aren't the headphones for you. If you don't, for example in an office environment, then these perform great and could meet your need. I'd recommend them for people looking for something small, comfortable, and not needing isolation from the outside world.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on March 13, 2024
Posted by: Barry D
Gender:Male
Length of ownership:1 week
Not happy with the quality of this product & I will be returning it
Response from bose.comBy Lau, Bose Customer Support, March 13, 2024
Hello Barry,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds.
If you have any questions or need assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds.
If you have any questions or need assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
on March 13, 2024
Posted by: Rico
Gender:Male
Length of ownership:1 month
The Ultra Open Earbuds are great. I can hear the rest of the word.
Written by a customer while visiting bose.com
Customer Rating
5
This Changes The Game!
on March 13, 2024
Posted by: elefpe
Gender:Male
Length of ownership:1 month
I bought these several weeks ago and have basically been living in them. These are nothing short of amazing. It took a bit to get used to the various configurations you need to know, but the learning curve is easy. (Even if I fade back into my AirPods-mode now and again.) The sound choices are phenomenal with Immersive Audio being a treat I didn't expect. (I'm a musician, and to have the sound working move like that is wonderful.) These puppies are for real! I love them!
Written by a customer while visiting bose.com