Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
2
Nice size and comfortable
on March 9, 2024
Posted by: Dy
Gender:Female
Length of ownership:1 week
I bought these a week ago. You can hear the music well but audio for calls are bad. The person in the other end of the call hears everything in your back ground and have to constantly, ask what did you say?
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review! I'm happy that you like the size and comfort of the Ultra Open Earbuds.
If people you're talking to can hear background noise, try moving to a quieter environment. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If issues persist, please contact your local support team, who will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
If people you're talking to can hear background noise, try moving to a quieter environment. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If issues persist, please contact your local support team, who will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best buds I’ve ever owned
on March 9, 2024
Posted by: Tad
Gender:Male
Length of ownership:1 month
I’ve had these since they came out and I don’t regret the purchase at all. Sound quality is great, although they lack a little bit on the base end of things. However I don’t typically listen to music for the bass so it’s not something I miss. Take these running with me and it makes it easier to talk to and listen to my daughter, who goes with me, and I don’t constantly have to adjust the volume or press anything to stop the music. They stay in place, don’t slip or move. Recommend for anyone with an active lifestyle.
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review, Tad! I'm happy to hear that you like the Ultra Open Earbuds, especially the sound, open-ear design and secure fit.
To adjust the bass (or the midrange and treble), you can use the Bose Music app to access the "EQ" options, via the product control screen.
Warm regards
Fiona M. - Customer Support
To adjust the bass (or the midrange and treble), you can use the Bose Music app to access the "EQ" options, via the product control screen.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Product with limitations
on March 9, 2024
Posted by: CRC83
Gender:Male
Length of ownership:1 month
Purchased the product to primarily use while cycling to replace my bone-conduction system that was bothering my ears. Overall they work great but do have limitations. At $299 they’re expensive knowing you’ll more than likely need a second noise-canceling pair for traveling. I found them great for hiking and cycling unless the wind picked up and while descending or reaching speeds over 25 mph on the bike. The wind just makes it impossible to hear an audio book and/or music. Similarly, wearing them on a flight was challenging too. At the highest volume level it was difficult to hear clearly. While siting in the terminal my girlfriend said she could hear what I was listening to. So I’ll use my noise canceling headphones to travel. They are incredibly comfortable! So much so I forgot I had them on several times. Drawback is they will pop off relatively easily if brushed or hit. Taking off a shirt will launch them. Taking off my cycling helmet knocked them off as well. Just need to be aware. Again, a truly great product and easy to set up and link to the iPhone but limited in scope.
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review of the Ultra Open Earbuds! Good to hear that they're working well for you most of the time when you're out hiking and cycling. I'm also happy to hear that you find them very comfortable to wear.
It is true that wind can be a distracting factor if you're using the earbuds when travelling at faster speeds. Also, since the Ultra Open Earbuds don't feature noise cancelling due to their open-ear design, we would indeed recommend noise-cancelling earbuds or headphones if you're looking to block out surrounding sounds on e.g. a plane.
Warm regards
Fiona M. - Customer Support
It is true that wind can be a distracting factor if you're using the earbuds when travelling at faster speeds. Also, since the Ultra Open Earbuds don't feature noise cancelling due to their open-ear design, we would indeed recommend noise-cancelling earbuds or headphones if you're looking to block out surrounding sounds on e.g. a plane.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds.
on March 9, 2024
Posted by: CJ
I’m very happy with my purchase these ear buds aloud me to hear talk around me and still listen to music. Only wish I could track them in case I’ve misplaced them .
Written by a customer while visiting bose.com
Customer Rating
5
Ultimately best choice
on March 9, 2024
Posted by: DOR94
Gender:Male
Length of ownership:1 month
The BEST ear buds I have ever owned. I don't have to worry about them falling out of my ears. I don't have to stop the music to hear people talking or miss hearing important sounds and phone calls. I could not be happier and it doesn't interfere with my abilities and responsibilities at work.
Written by a customer while visiting bose.com
Customer Rating
5
Bose
on March 9, 2024
Posted by: Jojo
Gender:Female
Length of ownership:1 month
Great purchase! I have used them with vigorous movement and they stay.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds for awesome style ,comfort listening.
on March 10, 2024
Posted by: Timerdude
I bought these new earbuds , and they are the best product ever! They feel great and sound perfect for a busy lifestyle. The
freedom to listen to my music and answer calls, and still be aware of my soundings is perfect. Easy to put on with ease and comfort . Bose is the only company for excellent pleasure!
freedom to listen to my music and answer calls, and still be aware of my soundings is perfect. Easy to put on with ease and comfort . Bose is the only company for excellent pleasure!
Written by a customer while visiting bose.com
Customer Rating
4
Great fit! Stay in place.
on March 10, 2024
Posted by: kphif63
Gender:Male
Length of ownership:1 week
I only use my earbuds a few times a week, but they sound good.
Written by a customer while visiting bose.com