Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
3
on March 6, 2024
Posted by: akira
Gender:Male
Length of ownership:1 week
Its design. Sound quality is great! It’s just that the microphone effect during calls is very poor!
Response from bose.comBy Global Customer Service, March 7, 2024
Hello Akira,
Thank you for leaving your review about the Bose Ultra Open Earbuds.
I am happy to see that you like their design and sound quality, but sorry you are not fully satisfied of them during calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also check this article and try the troubleshooting steps, which can help: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any other assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Thank you for leaving your review about the Bose Ultra Open Earbuds.
I am happy to see that you like their design and sound quality, but sorry you are not fully satisfied of them during calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also check this article and try the troubleshooting steps, which can help: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any other assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Just buy them -esp if you hate in-ear earbuds
on March 6, 2024
Posted by: Chris1005
Gender:Female
Length of ownership:1 month
I love them. I have been patiently waiting for wireless earbuds that allow me to hear my surroundings AND don’t go in my ear and these are it. Very comfortable. Easy to attach. I haven’t ran in them but have exercised and they stay put. Amazing sound quality like you expect from Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Exactly what I wanted…..
on March 6, 2024
Posted by: TRL64
Gender:Male
Length of ownership:1 month
Ordered these open ear buds - hoping that the features (and fit) would work for me. They are exactly what I wanted! I walk 20 miles a week and ride mountain bikes 2 or 3 days a week. I wanted a product that allowed me to listen to music, but still able to clearly hear what’s around me. I also get tired of earbuds jammed into my ear canal - sometimes making my ears sore, not to mention the damage from listening to punk rock too loud. These open buds shoot the sound to your ear canal with surprising clarity. Jazz / classical / rock / podcasts all sound great. No - they’re not noise cancelling, and the sounds isn’t as great as my Bose QC’s, but they’re perfect for what I wanted. Great product - highly recommend.
Written by a customer while visiting bose.com
Customer Rating
3
Great music, bad phone calls
on March 7, 2024
Posted by: Leo
Gender:Male
Length of ownership:1 month
I bought those earbuds few weeks ago... The sound of the music is great, but the quality of the phone calls is horrible, a lot of background noise, I can barely hear what people say having a phone call. I hope that Bose makes some updates in the software.
Response from bose.comBy Global Customer Service, March 7, 2024
Hello Leo,
Thank you for sharing your experience with the Bose Ultra Open Earbuds. I am happy to hear that you love how they sound, but sorry you are having issues during phonecalls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also ensure you are wearing the buds correctly, and check this article to see if your issue can be resolved: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any further assistance, don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the Bose Ultra Open Earbuds. I am happy to hear that you love how they sound, but sorry you are having issues during phonecalls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Please also ensure you are wearing the buds correctly, and check this article to see if your issue can be resolved: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bueZAAQ&language=en_US
If you need any further assistance, don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great udea
on March 7, 2024
Posted by: Dallas
Gender:Male
Length of ownership:3 months
I love the Open Ear Buds! The only issue I have is that needs to be considered is, everyone ear is not the same. I think they Buds needs to feel a little tighter to get perfect sound. Sometimes it hard for people to hear you, because the Buds aren’t press on the bone or whatever that transfer the sound. A little tighter fit will solve that small issue. Other than that, I love it. Now if you do change something base on this, remember me. Thanks
Written by a customer while visiting bose.com
Customer Rating
5
Love the design
on March 7, 2024
Posted by: My ear buds
My husband is greatest ever he spent his hard earned money on me again. He's the best.
Written by a customer while visiting bose.com
Customer Rating
4
I love Bose innovations!
on March 8, 2024
Posted by: Hilton54
Purchased about 3 weeks ago mainly for use when traveling. I’ve not had the opportunity to use them at length but have a trip coming up soon. I’ve been wearing them around the house to get used to them. Still trying to get comfortable with them,as they are totally different than any headphones or buds I’ve ever experienced. But, they sound great! I love Bose innovations!
Written by a customer while visiting bose.com
Customer Rating
4
Good look
on March 8, 2024
Posted by: Jones76
Gender:Male
Length of ownership:1 month
I bought these about a few weeks ago and have enjoyed them while working out.
Written by a customer while visiting bose.com