Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Great features
on March 2, 2024
Posted by: KirknotKurt
Gender:Male
Length of ownership:1 month
I just received my Bose open ear buds and I love them immensely! They are no hassle, and stay on when I put on a garment over my head and are not pulled off compared to other ear buds.
I highly recommend them to my friends!
I highly recommend them to my friends!
Written by a customer while visiting bose.com
Customer Rating
5
Love these!
on March 2, 2024
Posted by: Kkj
Gender:Female
Length of ownership:1 month
Love these ! Great for my everyday life and you don’t even feel them. Would have been good if I was prompted for the software update because it is not intuitive in the app nor was it clear that I needed an upgrade for them to work properly.
Written by a customer while visiting bose.com
Customer Rating
1
Not a good Bose product
on March 2, 2024
Posted by: Daniel
Length of ownership:1 week
The sound quality is not good. , because the speaker is totally outside the ear . I don like it at all im gonna return it
Response from bose.comBy Global Customer Service, March 4, 2024
I'm sorry to hear you're not happy with the Ultra Open Earbuds. The open-ear design can take a little getting used to; however, you should quickly start to enjoy the immersive Bose audio, and you may even forget you're wearing the earbuds. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Idea is good, but you need size options
on March 3, 2024
Posted by: DJSoundgineer
Gender:Male
Length of ownership:1 month
I bought these Earbuds apprx 1 month ago but I'm not exactly happy about the 1 size fits all - the design idea is good but people have different sized ears, lobes - Long story short these Earbuds don't fit the way that they are supposed to which takes away from the sound quality and people can hardly hear me when I answer calls with them.
Response from bose.comBy Global Customer Service, March 4, 2024
Hello,
Thanks for leaving your feedback regarding the Ultra Open Earbuds.
If you're having difficulties with the fit, please check the earbud fit using a mirror. If they don’t feel comfortable or secure, slide them up or down slightly to find the
best position for you. This positioning will also ensure you get the best optimization for phone calls.
Additionally, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
For any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Thanks for leaving your feedback regarding the Ultra Open Earbuds.
If you're having difficulties with the fit, please check the earbud fit using a mirror. If they don’t feel comfortable or secure, slide them up or down slightly to find the
best position for you. This positioning will also ensure you get the best optimization for phone calls.
Additionally, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
For any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
It’s Bose, What do you expect?
on March 3, 2024
Posted by: RedRock
Gender:Male
Length of ownership:1 month
Ultra Open Earbuds are the best on the market. I have had and have a countless number of Bose products and I can only say this…they did it again. If you’re looking for comfort, style and a good look, with that same sound quality that Bose knows so well, this is it. I now have to buy a second pair; my wife won’t give them back. Great job Bose😅
Written by a customer while visiting bose.com
Customer Rating
4
Near perfect. Terrible microphone
on March 3, 2024
Posted by: Seven
Gender:Male
Length of ownership:1 month
Almost perfect.
Fit/security: 10 out of 10
All day comfort: 10 out of 10
Sound: 10 out of 10
Style: 10 out of 10
Fit/security: 10 out of 10
All day comfort: 10 out of 10
Sound: 10 out of 10
Style: 10 out of 10
But the one most frustrating thing about these earbuds is the microphone. I have to use my phone anytime I have a call because the bud's microphone is beyond terrible. It feels foolish to have my phone to my ear with earbuds in, but they are completely useless for audio. Truly unfortunate because other than that these are perfect. I hope they fix it in future generations. I almost sent them back.
Response from bose.comBy Customer Care, March 5, 2024
Hi Seven.
Thank you for your post. We are glad to hear that you are happy with the fit, sound, comfort, and style of the earbuds. Sorry to hear about the microphone during calls. You can try some steps here to help. https://bose.life/431eULD. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Thank you for your post. We are glad to hear that you are happy with the fit, sound, comfort, and style of the earbuds. Sorry to hear about the microphone during calls. You can try some steps here to help. https://bose.life/431eULD. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
At long last, the earbuds I've been dreaming of!
on March 3, 2024
Posted by: jem
Gender:Female
Length of ownership:1 week
I absolutely love my Bose Ultra Open Earbuds, they're pretty much the only thing that could've made me upgrade from my Bose QuietComfort Earbuds. They stay in/on my ears, and they're so comfortable that I honestly forget I'm wearing them, which is just this side of miraculous because I have really tiny ears and even the smallest size earbuds end up being painful and/or annoying after just a few minutes. And the sound is, of course, amazing. I already own three pairs to ensure that I always have a pair at hand. That's how much I love them!
Written by a customer while visiting bose.com
Customer Rating
5
Great for everyday wear
on March 4, 2024
Posted by: lss192
Gender:Female
Length of ownership:1 month
I love these earbuds! While I have other Bose products that I use when I'm trying to block out sound and focus, I really like using these for most other activities during the day. I usually have trouble with other earbuds falling out of my ears or being uncomfortable to wear for extended periods of time since my ears are on the small side. I haven't had any of those issues with this product. These earbuds are really comfortable since you can move them to adjust to different parts of your ear if needed. I do think it is important to note that they may be uncomfortable to wear with piercings if you have a lot on the middle section of your ear, but I don't after figuring out the right placement over a few wears. I think this product is perfect for working out or walking around. I'm able to hear important noises like cars or other people at a normal volume while fully listening to my music. I was surprised how easily it is to hear both so clearly! I move around a lot while exercising and I have never had them fall off of my ears which is really great.
The sound quality is great like the other Bose products that I have had. I had fun playing with the immersive audio settings on these earbuds with certain songs. I think it suits some songs really well and makes listening to them even more interesting.
I have found that the earbuds stay charged for a long time and I don't need to recharge them often. I forget to charge anything other than my phone pretty often so its super important to me to have devices with good battery life and these definitely fit the bill. I was worried about others being able to hear the sound from the earbuds, but I have found that they are surprisingly quiet and only faint noises can be heard if they are turned up super high, much higher than I listen to my music.
I would definitely recommend these earbuds and I have been using them daily since I got them!
Written by a customer while visiting bose.com