Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,714 Reviews)
Rating breakdown 3,714 reviews
5 Stars
2,380
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Mostly great…
on March 2, 2024
Posted by: TimothyE
I bought a set of Bose Ultra Open earbuds recently. Delighted with how quickly they were delivered. They were simple to set up and connect to the iPhone. Sound quality is superb, save for the popping and snapping sounds that occurred frequently enough to be disturbing. The sounds are emitted from both earbuds, usually beginning from the right ear and immediately from the left.
Response from bose.comBy Global Customer Service, March 11, 2024
Thanks for your review, Timothy! I'm happy to see that you enjoyed the simple setup, and are enjoying the sound, of your Ultra Open Earbuds.
If you're hearing occasional popping and snapping sounds, this would hint at Bluetooth connection issues. Make sure your product is within 10 metres of your mobile device, and bring this device to the front of the body, to eliminate body-block interference. If the popping sounds persist, our customer support team will provide further assistance. See here: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
If you're hearing occasional popping and snapping sounds, this would hint at Bluetooth connection issues. Make sure your product is within 10 metres of your mobile device, and bring this device to the front of the body, to eliminate body-block interference. If the popping sounds persist, our customer support team will provide further assistance. See here: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable fit & great sound
on March 2, 2024
Posted by: RWT
Gender:Male
Length of ownership:3 months
With the Ultra-Open-Earbuds, I don’t have to worry about a perfect fit into my ear, which never occurs, and the sound is incredible. In my experience over the last several months, these buds remain stably attached to my ear even while I exercise. I avidly recommend the Ultra Open Earbuds to everyone.
Written by a customer while visiting bose.com
Customer Rating
5
They disappear on the ear
on March 2, 2024
Posted by: Topher920
Gender:Male
Length of ownership:1 month
I've had these for two weeks and put them to the test! Absolutely love the all day comfort. They look strange but they quickly disappear on your ears with all a day comfort without that ear canal pain of other ear buds. I work from home and love to listen to music throughout the day.
They have been equally great around the house with two little ones I can still hear their demands while listening to a podcast or music. Why is that the case well they are not blocking the ear canal so I can still hear my surroundings. The other really cool feature is to be able to pair with my Bose 700 soundbar. I like to listen to a show with my wife. We of course fight about the volume. I like to watch a little louder than her. Maybe all those head banging shows in my younger years. So I know it sounds strange but is really is awesome I’ve done this previously with on ear but you cannot really interact with the person sitting with you watching.
Written by a customer while visiting bose.com
Customer Rating
5
Finally! The perfect earbuds!
on March 2, 2024
Posted by: Robin4626
Gender:Female
Length of ownership:1 month
I was just talking to my son about how I can't seem to find earbuds that work for my tiny ears. I've tried them all. My two main complaints regarding the ones I had tried is that they would fall out and if they did stay in, they would be very uncomfortable and I could only wear them for a limited time. THEN I got an email from BOSE about the Ultra Open Earbuds. I thought to myself "Self...why not give them a try". WOW! They are perfect. The unique design keeps the Earbuds securely attached to my ear without causing any discomfort. The sound is great and they very easy to control. An added bonus for me (since I like to wear them in environments where I need to stay aware of what's going on around me) is that they don't block out the ambient noise. This is crucial if you wear them while walking. I would highly recommend these to anybody and everybody...but especially to people who have small ear openings.
Written by a customer while visiting bose.com
Customer Rating
5
Great for workout. Does not fall from ears
on March 2, 2024
Posted by: MarcosAndrade
Gender:Male
Length of ownership:1 month
Great product for a workout on the go life style. Phone calls gets a little bit distracting with outside noise. Had my sets volume all the way up and couldn’t hear the persons voice.
Overall is awesome!
Overall is awesome!
Written by a customer while visiting bose.com
Customer Rating
5
So comfortable
on March 2, 2024
Posted by: sari
Gender:Female
Length of ownership:1 week
First set of earbuds I have ever worn that are actually comfortable! They look and sound great too.
Written by a customer while visiting bose.com
Customer Rating
4
Sound is phenomenal!!
on March 2, 2024
Posted by: AM
Gender:Male
Length of ownership:1 month
Let me start by saying that the sound is absolutely phenomenal and Bose level considering these are open earbuds, something that I didn’t know was possible. I’m really “really” blown away by the sound quality and almost perplexed as to how Bose has made these open earbuds work. Great great job by Bose! These earbuds doesn’t have noise cancellation feature but has different modes as per need and they work really well. My favorite mode is definitely immersive mode which makes you really hone in and listen to tiniest of sound effects as possible. Also when you move your head from left to right, the sound gets focused on that part of your head where you’re turning.
Saying this, you could use these at gym if you wanna be aware of your surroundings and listen to anything but I would not use these for a phone call at a busier place. I mean you can but all the different sounds are gonna infiltrate your ears since there open earbuds. But at the same time, these are absolutely great if you wear them around the house listen to music or watch something whilst wanting to be aware of your surroundings. I have used them in the night so that I can be aware of my dog barking if she has to go out or they could be a great fit if you have kids as well.
The only con for me with these earbuds is that I don’t like the feeling of a pinching feeling around my earlobes. I’m a simple man who doesn’t wear earrings and have sensitive earlobes so wearing them for prolonged amount of time can really be too much for me and that is the only reason why I’m giving them a 4/5 stars. These wouldn’t be my first choice to buy or wear for long periods of time unlike other Bose earphones/headphones but I still cherish them cuz they’re a Bose product. Bose is the brand I have trusted for last 20 years of my life and I only buy and will always buy Bose products since I have been fascinated with them since my teen years.
Saying this, you could use these at gym if you wanna be aware of your surroundings and listen to anything but I would not use these for a phone call at a busier place. I mean you can but all the different sounds are gonna infiltrate your ears since there open earbuds. But at the same time, these are absolutely great if you wear them around the house listen to music or watch something whilst wanting to be aware of your surroundings. I have used them in the night so that I can be aware of my dog barking if she has to go out or they could be a great fit if you have kids as well.
The only con for me with these earbuds is that I don’t like the feeling of a pinching feeling around my earlobes. I’m a simple man who doesn’t wear earrings and have sensitive earlobes so wearing them for prolonged amount of time can really be too much for me and that is the only reason why I’m giving them a 4/5 stars. These wouldn’t be my first choice to buy or wear for long periods of time unlike other Bose earphones/headphones but I still cherish them cuz they’re a Bose product. Bose is the brand I have trusted for last 20 years of my life and I only buy and will always buy Bose products since I have been fascinated with them since my teen years.
Written by a customer while visiting bose.com
Customer Rating
4
on March 2, 2024
Posted by: Anky
Gender:Female
Length of ownership:1 month
Bose graciously provided me with this product for review, and I'm genuinely pleased they did. Let's start with the outstanding sound quality that fulfills its intended purpose remarkably well. As someone who enjoys extended walks, I appreciate how these earbuds allow me to hear my surroundings, enhancing safety. Turning to battery life, even with daily usage of 4-5 hours, I find myself needing to charge them only once a week.
However, after nearly two months of use, I encountered a minor issue – connecting to multiple devices. Unlike my previous earbuds that seamlessly switched between my phone and MacBook, these take a bit longer to establish a connection with the alternate device. Despite this, I wholeheartedly recommend them. Bose has indeed crafted an exceptional product!
Response from bose.comBy Customer Care, March 5, 2024
Hi Anky.
Thank you for your post. We are glad to hear that you are happy earbuds. This does not support multi-point (being connected simultaneously with two Bluetooth devices). However, you can switch between two previously connected devices without disconnecting and reconnecting each time. The steps are here, https://bose.life/3TqjCzr. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. We are glad to hear that you are happy earbuds. This does not support multi-point (being connected simultaneously with two Bluetooth devices). However, you can switch between two previously connected devices without disconnecting and reconnecting each time. The steps are here, https://bose.life/3TqjCzr. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com