Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Game changer
on March 13, 2026
Posted by: Sully188
Gender:Female
Length of ownership:6 months
Within the last year, I have purchased 3 sets of the Bose Ultra open earbuds ( I gifted 2) I wear mine just about every day while walking listening to music with the ability to still hear my surroundings without compromising the audio quality. They cradle comfortably on your ear and never fall out!!
Written by a customer while visiting bose.com
Customer Rating
3
Dosent fit my ears
on March 19, 2026
Posted by: Bob34
Gender:Male
Length of ownership:3 months
Bad fit for me personally good sound. Long charge. Very good quality
Response from bose.comBy Customer Support, March 22, 2026
Thank you for sharing your feedback on the Bose Ultra Open Earbuds. We truly appreciate you taking the time to let us know about your experience. We’re glad to hear you enjoyed the sound quality, long battery life, and overall build quality, those are features we work hard to deliver. Furthermore, we also understand that fit can vary from person to person, and we acknowledge that comfort is an important part of the overall listening experience. Your feedback is valuable to us.
You can check the link below for troubleshooting tips that will help you adjust the earbuds for a better fit.
https://bose.life/4bFMjjH
Cedrick - Customer Support
You can check the link below for troubleshooting tips that will help you adjust the earbuds for a better fit.
https://bose.life/4bFMjjH
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best ever earbuds.
on March 23, 2026
Posted by: Lindsayk
Gender:Female
Length of ownership:1 month
The design of these earbuds is life changing. I can wear my earbuds all day to listen to music or take phone calls seamless transition between activities and still hear my real life going on around me. And if that weren’t enough, Bose sound quality is top shelf, as always.
Written by a customer while visiting bose.com
Customer Rating
5
So good I got 2!!
on March 24, 2026
Posted by: Esther
Gender:Female
Length of ownership:1 month
I initially bought some for my mom, and tried them. The sound was phenomenal! Of course I had to get myself a set!
Written by a customer while visiting bose.com
Customer Rating
5
Best Earbuds I Have Found
on March 24, 2026
Posted by: Mom2chinadolls
Gender:Female
Length of ownership:1 month
Love, love these earbuds! Superb sound and extreme comfort. Kind of expensive but worth every penny. Fit securely and don’t fall out.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Features
on March 26, 2026
Posted by: Riley
Had for a few weeks and it’s a great investment. The sound is clear and crisp. The vibration is unreal it makes you want to dance. The setting put you in the music and the sounds come from all sides. The look is clean and sleek. The feel is not cheap but just perfect. Charging does not take long and the battery is everything that it says it is (long life). I highly recommend this product especially for the comfort and sound. Can wear all day without it hurting your ears or feeling heavy. It is very light weight.
Written by a customer while visiting bose.com
Customer Rating
1
This is so sad
on March 26, 2026
Posted by: Fran
Gender:Male
Length of ownership:1 week
Unfortunately, I am having a bad experience with these earbuds; they turned out to be defective, as the volume is far too low. Furthermore, when I filed a claim, I wasn't given the option to choose the same color as my original purchase. What a terrible experience.
Response from bose.comBy Customer Support, March 26, 2026
Thank you for sharing your feedback, Fran. We’re truly sorry to hear about your experience with the earbuds and the inconvenience caused by the low volume issue. To help you further with your Bose Ultra Open Earbuds, here’s a helpful article that may resolve the low volume problem:
https://bose.life/40XCyIF
Gem - Customer Support
https://bose.life/40XCyIF
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Stops working
on March 27, 2026
Posted by: Josh
Gender:Male
Length of ownership:1 year or longer
I'm on my second pair in a year. One ear bud continues to stop working. I have never dropped them I don't let them get wet. They just stop working.
Response from bose.comBy Customer Support, March 27, 2026
Hello Josh! We’re sorry to hear that you’re experiencing issues with your Bose Ultra Open Earbuds. Rest assured, we are committed to delivering great quality, and this is not the experience we want you to have.
One possible reason an earbud may not be working is that it isn’t properly connecting to the charging case. This could be due to debris on the battery contacts of the earbuds or inside the case. If the charging contacts are obstructed by dirt, debris, or liquid, the earbuds may not charge correctly. Please ensure that none of the charging pins in the case are recessed, they should protrude slightly. Clear any debris by gently wiping the contacts or using compressed air. Also, if the blue plastic film is still inside the case, please remove it.
For more detailed steps, you can check the full troubleshooting guide here: https://bose.life/4vaisZI This will walk you through solutions that may help resolve the issue. If the problem continues, our support team will be happy to help: https://bose.life/contactus
We hope these tips improve your experience, so you can get back to enjoying your earbuds to the fullest.
Sophie - Customer Support
One possible reason an earbud may not be working is that it isn’t properly connecting to the charging case. This could be due to debris on the battery contacts of the earbuds or inside the case. If the charging contacts are obstructed by dirt, debris, or liquid, the earbuds may not charge correctly. Please ensure that none of the charging pins in the case are recessed, they should protrude slightly. Clear any debris by gently wiping the contacts or using compressed air. Also, if the blue plastic film is still inside the case, please remove it.
For more detailed steps, you can check the full troubleshooting guide here: https://bose.life/4vaisZI This will walk you through solutions that may help resolve the issue. If the problem continues, our support team will be happy to help: https://bose.life/contactus
We hope these tips improve your experience, so you can get back to enjoying your earbuds to the fullest.
Sophie - Customer Support
Written by a customer while visiting bose.com