Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Perfect for the Gym
on February 27, 2026
Posted by: 5522
Gender:Female
Length of ownership:1 month
I bought these to wear at the gym and they are great. I can listen to my music, but still hear someone if they speak to me.
Written by a customer while visiting bose.com
Customer Rating
4
on February 28, 2026
Posted by: Ruby
Gender:Female
Length of ownership:1 week
They don’t go into your ear enough and the volume doesn’t go up high enough to cancel out ambient noise otherwise they are comfortable and stay on my ear when I’m exercising.
Written by a customer while visiting bose.com
Customer Rating
3
on March 1, 2026
Posted by: 2koi
Length of ownership:1 month
They are very comfortable to wear however Noise from the outside gets in And maybe I just don't understand how to use them correctly The fit is perfect as it Thing else Fall out of my ears I just did
Response from bose.comBy Customer Support, March 2, 2026
Hello, thank you for sharing your feedback. We’re delighted to hear that you find the Bose Ultra Open Earbuds very comfortable to wear and that the fit is perfect for you.
Just to clarify, the Ultra Open Earbuds are designed with an innovative open-ear style. This means they intentionally allow some outside sound in, so you can stay aware of your surroundings while still enjoying rich, private audio through Bose’s OpenAudio technology. The cuff-like fit keeps them secure without blocking your ears, and the sound is directed into your ear canal with minimal leakage at normal volumes.
This design is especially helpful in situations where awareness matters, like walking through busy streets or taking a call outdoors, so you can stay connected to both your environment and your music.
Your feedback is greatly appreciated. We hope you continue enjoying your earbuds.
Sophie - Customer Support
Just to clarify, the Ultra Open Earbuds are designed with an innovative open-ear style. This means they intentionally allow some outside sound in, so you can stay aware of your surroundings while still enjoying rich, private audio through Bose’s OpenAudio technology. The cuff-like fit keeps them secure without blocking your ears, and the sound is directed into your ear canal with minimal leakage at normal volumes.
This design is especially helpful in situations where awareness matters, like walking through busy streets or taking a call outdoors, so you can stay connected to both your environment and your music.
Your feedback is greatly appreciated. We hope you continue enjoying your earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on March 2, 2026
Posted by: Gmack
Gender:Male
Length of ownership:1 month
The sound is great. I recently purchased these and I am still getting adjusted to putting them on my ears. They are different than other earbuds I have had. I love being able to listen to music and still have contact with the noise in my environment
Written by a customer while visiting bose.com
Customer Rating
4
The sound for music
on March 3, 2026
Posted by: Embalmer
Length of ownership:1 month
My second set, I like the way they stay in my ear but I have a samsung ultra 25 and I don't think im getting the full use of the buds.
Written by a customer while visiting bose.com
Customer Rating
1
on March 5, 2026
Posted by: Benjamin_0906
Gender:Male
Length of ownership:1 week
Piece of trash, horible. Now with me, Bose just a word.
Response from bose.comBy Customer Support, March 7, 2026
Hi Benjamin, we’re very sorry to hear about your experience with the Ultra Open Earbuds. That’s certainly not the impression we want you to have of Bose, and we’d appreciate the opportunity to make things right.
When you have a moment, please reach out to us directly at:
https://bose.life/4be2q7K
Daisy - Customer Support
When you have a moment, please reach out to us directly at:
https://bose.life/4be2q7K
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bose Ultra Open Earbuds
on March 11, 2026
Posted by: ElMuerto
Gender:Male
Length of ownership:1 week
It is nice, but i would like another color, my wife complaint about the style and color, she said looks like an earing.
Written by a customer while visiting bose.com
Customer Rating
4
Pleasantly Surprised
on March 11, 2026
Posted by: ssc123
Gender:Male
Length of ownership:1 month
These are actually really cool! I was a little skeptical about how these would play and sound and fit, but I was pleasantly surprised and do really like them. They don’y connect for calls or use of a microphone (obviously), so not great for that, but they are otherwise super neat and sound great. I’m excited to use them for my runs and outdoor exercise
Written by a customer while visiting bose.com