Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
5
Love Them
on February 3, 2026
Posted by: T
Love the open earbuds they are light weight and no ear fatigue.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound need help sizing
on February 3, 2026
Posted by: los
Gender:Male
Length of ownership:1 month
Fit....man great sound but I can't run with them without them wanting to fall out.
Written by a customer while visiting bose.com
Customer Rating
5
Best sound on the planet!
on February 4, 2026
Posted by: Zuesboy
Gender:Female
Length of ownership:1 month
I absolutely love this product! Love ANY Bose product I’ve ever purchased!
Written by a customer while visiting bose.com
Customer Rating
5
Best Bose
on February 4, 2026
Posted by: Tracy
Gender:Female
Length of ownership:3 months
Bought them couple months ago.Love them. The R for the right side & the L for left side I wish they would of just wrote the R & the L & not put it in a circle & maybe a little bigger even.It is too hard for me to make them out .
Written by a customer while visiting bose.com
Customer Rating
3
Check the problems
on February 12, 2026
Posted by: Miami 06
Gender:Male
Length of ownership:1 month
The idea of having it set up on your ear I do like, but when it comes to sound, you cannot block the outside sound so while you’re hearing music working out, you hear people around you and also when you’re going to talk on the phone with someone they barely hear you the majority of the time the person that you have on the phone tells you that you sound far away. you guys gotta. fix that
Response from bose.comBy Customer Support, February 12, 2026
Hi Miami, thank you so much for taking the time to share your feedback with us. We’re glad to hear you like the open-ear design, but we’re really sorry to learn about the issues you experienced with outside noise and call clarity.
Our Ultra Open Earbuds are designed to keep you aware of your surroundings, but you definitely shouldn’t feel like your music or calls are being overpowered. And your experience with sounding “far away” on calls is not what we want for any of our customers.
To bring your earbuds to its optimal performance please check this quick guide https://bose.life/4rd7jEN.
Daisy - Customer Support
Our Ultra Open Earbuds are designed to keep you aware of your surroundings, but you definitely shouldn’t feel like your music or calls are being overpowered. And your experience with sounding “far away” on calls is not what we want for any of our customers.
To bring your earbuds to its optimal performance please check this quick guide https://bose.life/4rd7jEN.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not great for calls
on February 19, 2026
Posted by: KW 10
Gender:Female
Length of ownership:1 week
Great for music, terrible for phone calls. Very disappointed
Response from bose.comBy Customer Support, February 19, 2026
Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m glad to hear you’re enjoying the sound quality for music, but I’m truly sorry to learn that phone call performance has not met your expectations.
The earbuds are designed to deliver an open‑ear listening experience, which can sometimes affect call clarity depending on the environment. For tips on improving call quality, please refer to this help article:
https://bose.life/4aCNOhV
Gem - Customer Support
The earbuds are designed to deliver an open‑ear listening experience, which can sometimes affect call clarity depending on the environment. For tips on improving call quality, please refer to this help article:
https://bose.life/4aCNOhV
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed, app is useless
on February 24, 2026
Posted by: Sam
Gender:Female
Length of ownership:6 months
I wanted these so bad, but I ended up disappointed. The app is annoying to start, but then it doesn’t give you any useful information about your headphones, or really do much at all besides I guess steal my data. The “Spatial Audio” is a scam.
Response from bose.comBy Customer Support, February 24, 2026
Hi Sam Thank you for sharing your feedback on the Bose Ultra Open Earbuds. Your concerns about the Spatial Audio feature and data privacy are also important to us, and we appreciate you bringing them to our attention. To help you further with the app here is a helpful guide for you:
App: https://bose.life/4tRjSr8
Gem - Customer Support
App: https://bose.life/4tRjSr8
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for small ears or a tragus piercing
on February 26, 2026
Posted by: Blizzard
Gender:Female
Length of ownership:1 month
I love these. I got these because a friend recommended them. Traditional ear buds never fit right causs my piercings and always fall off or one move and my music stops. Not these. Theyres so comfortable, clear, loud, and fit perfect.came in within 2 days
Written by a customer while visiting bose.com