Customer reviews from bose.com
Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Average customer rating
4.3
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
2,379
4 Stars
682
3 Stars
345
2 Stars
160
1 Star
147
Customer Reviews for Bose - Refurbished Excellent - Ultra Open-Ear True Wireless Open Earbuds - White Smoke
Customer Rating
4
Works on my small ears!
on January 14, 2026
Posted by: Smiles
Gender:Female
Length of ownership:1 month
I have very small ears so I was excited to try this style. Inner ear styles fall out. I didn't wear my inner ear buds due to fear of loosing one or both. I love these! These stay on and I really like that I can hear around me. I like having background noise all the time, that is my comfort zone. It is winter now so I haven't used it being active outside as I need a hat in my climate. I will say they are great indoors and even at work. I am thrilled.
Written by a customer while visiting bose.com
Customer Rating
5
Did not disappoint!
on January 18, 2026
Posted by: Sheri H
Gender:Female
Length of ownership:1 month
Love the fit and comfort of these earbuds. Sound quality is great, as expected. Best feature for me is being able to connect to both my laptop and my phone. Switching is easy so this convenience gets 5 stars!
Written by a customer while visiting bose.com
Customer Rating
4
Great sound. But missing features I enjoyed from
on January 18, 2026
Posted by: Fumiwen
Gender:Female
Length of ownership:1 month
The sound is great as expected from Bose.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Open ear
on January 18, 2026
Posted by: Mony
I love these. Sounds great. Best of all they don't fall off. I also have not lost them.
Written by a customer while visiting bose.com
Customer Rating
2
on January 20, 2026
Posted by: Lillex
Gender:Female
Length of ownership:1 month
First I express mailed these to me and they took a week to get here. I bought them because I have always loved the quality sound of bose speakers but these keep disconnecting and whenever someone calls it's crackly sounding. No one can understand me. The microphone is terrible. I spend a lot of time talking on my phone with ear buds because my hands are busy. It's very important to me that they work for that as well. I might actually have to go back and purchase new earbuds. Which makes me sad because the speakers are true bose quality but the rest is dollar store quality.
Response from bose.comBy Customer Support, January 20, 2026
Hi Lillex! We’re truly glad the sound quality still meets the Bose standard you expect. About the Bose Ultra Open Earbuds, we’re very sorry to hear about the delayed delivery, the unexpected disconnections, call quality and the microphone issue. Furthermore, we’d love the chance to help make this right.
To help you resolve these concerns, here are two guides that often improve connectivity and microphone performance:
For connectivity concern: https://bose.life/4sLGZ69
For microphone & call quality concern: https://bose.life/4qvZ9qL
Cedrick - Customer Support
To help you resolve these concerns, here are two guides that often improve connectivity and microphone performance:
For connectivity concern: https://bose.life/4sLGZ69
For microphone & call quality concern: https://bose.life/4qvZ9qL
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great Concept & Uncomfortable
on January 20, 2026
Posted by: Kelikina2
Gender:Female
Length of ownership:1 month
Looks nice and great concept but poor fit for my ear. Can't get the right positioning/fit in my ear. Also pinches my outer ear lobe.
Response from bose.comBy Customer Support, January 21, 2026
Hello, thank you for your feedback. We’re glad to know you found the Bose Ultra Open Earbuds to be a great concept. The Bose Ultra Open Earbuds feature an innovative open‑ear design, incredible audio quality, and all‑day comfort. With their cuff‑like fit, they keep your ears open to the world around you while OpenAudio technology delivers rich, private sound.
We’re sorry to hear that the fit did not meet your expectations. We understand how important a proper fit is for achieving the best sound quality, and sometimes this can be influenced by how the earbuds are worn. To help, we recommend reviewing our fit guide through the link below, which provides tips for achieving the most secure and comfortable fit.
https://bose.life/3YPrOv2
We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose Ultra Open Earbuds.
Sophie - Customer Support
We’re sorry to hear that the fit did not meet your expectations. We understand how important a proper fit is for achieving the best sound quality, and sometimes this can be influenced by how the earbuds are worn. To help, we recommend reviewing our fit guide through the link below, which provides tips for achieving the most secure and comfortable fit.
https://bose.life/3YPrOv2
We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose Ultra Open Earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So comfortable and great sound
on January 21, 2026
Posted by: Mindy on ACK
Gender:Female
Length of ownership:1 year or longer
This is my second pair. I bought them so I can leave my white ones at work. I've been using them for almost 2 years and I have no regrets. They are so comfortable that I forget that I have them on. The sound is so full that in the right room, it sounds like there is a great speaker playing for endow to hear. The battery life is very good too.
Written by a customer while visiting bose.com
Customer Rating
5
on January 21, 2026
Posted by: Bose
Gender:Female
Length of ownership:1 month
These are the absolute best so comfortable on the ear will buy again love the color
Written by a customer while visiting bose.com